Upload And Crossload Troubleshooting - High End Systems Studio Command Series User Manual

Upload and Crossload Troubleshooting

The following table describes solutions to problems encountered while uploading or crossloading
new software versions.
Problem
Not all fixtures on the
link are receiving the
upload.
Lighting controller is
not able to erase
FlashROM.
Lighting controller
does not recognize a
fixture at the assigned
address
The fixture's LED
displays: BOOT DIFF
ERR
Fixtures are not
crossloading.
Studio Command Series User Manual
Probable Cause
Fixture(s) are off
Bad cable(s)
Cable(s) disconnected
Controllers, serial data distributors,
data line Optoisolators, or fixture(s)
using RS-422 communication is
connected before Studio Command
fixtures on the link.
The XLR cable(s) disconnected
Bad cable(s)
The fixture's electrical circuitry is
damaged
Lighting desk was configured with a
fixture at that address, but no
fixtures were found there.
Controllers, serial data distributors,
data line optoisolators, or fixture(s)
using RS-422 communication is
connected before Studio Command
fixtures on the link.
New software included a new boot
code.
Controllers, serial data distributors,
data line Optoisolators, or fixture(s)
using RS-422 communication is
connected before Studio Command
fixtures on the link.
Solution
Power on the fixture(s)
Test and replace cable(s) as necessary
Reconnect cable(s)
Remove or bypass any incompatible
devices from the data link or move them to
a link position after the Studio Command
fixtures.
Reconnect XLR cable(s)
Replace cable(s)
Contact High End Systems customer
support.
• If there is not a fixture at that address,
ignore this message - if there is a
fixture at that address, verify the fixture
number/DMX start channel.
• Check connections.
• Check to ensure fixture is turned on.
Remove or bypass the offending devices
from the data link or move them after the
Studio Command fixtures.
Accept and store the new boot code (see
Copying the Boot Code (BOOT)
33).
Remove or bypass any offending devices
from the data link or move them after the
Studio Command fixtures.
CHAPTER 6
Troubleshooting
on page
71