General Troubleshooting - High End Systems Studio Command Series User Manual

General Troubleshooting

Use the following table to find solutions to general fixture problems not indicated by
alphanumeric LED display error messages or status LEDs.
Problem
Fixture will not No power is connected.
power on.
Fuse is bad.
Power connectors are bad.
Fixture functions The lamp is bad.
but lamp does
not strike.
The lamp is currently too hot to
strike. (700 model only)
The Ignitor connection is loose.
(700 model only)
Lamp is dimmer • The lamp is bad or old.
than other
• The wrong type of lamp is
fixtures.
installed.
The lamp is not optimized.
Lamp shuts off The lamp is bad.
during operation.
The fixture has exceeded the
maximum temperature.
The lamp socket is loose and
causing arcing.
Fixture not A sensor, driver, or motor is
homing properly. faulty.
Color system is The fixture is not properly
not producing homed.
the correct color.
Studio Command Series User Manual
Probable Cause Solution
Connect power to the fixture.
Check the power supply fuses (see
on page 55).
Contact High End Systems customer support.
Replace the lamp (see
58).
Provide correct power source voltage, power cord
cap, and input voltage setting (see
Attachment Plugs
on page 9). Allow the lamp to cool,
then restrike the lamp (see
Off (LAMP)
on page 33).
Contact High End Systems customer support.
Replace lamp with the specified type (see
the Lamp
on page 58).
Optimize the lamp (see
page 59).
Replace the lamp (see
58).
Allow the fixture 5 to 10 minutes to cool, then attempt
to strike the lamp (see
(LAMP)
on page 33).
Contact High End Systems customer support.
Contact High End Systems customer support).
Control Parameter
Home the fixture (see
for controller Homing or
on page 33 to Home the fixture manually.)
Contact High End Systems customer support if
problem continues.
CHAPTER 6
Troubleshooting
Replacing Fuses
Replacing the Lamp
on page
Installing an
Turning the Lamp On or
Replacing
Optimizing the Lamp
Replacing the Lamp
on page
Turning the Lamp On or Off
on page 53
Homing the Fixture (HOME)
on
69