If You Have Difficulty With Telephone Access To The Security System - ADEMCO TeleCommand User Manual

If You Have Difficulty with
Telephone Access to the Security System
THE SECURITY SYSTEM CANNOT BE
ACCESSED FROM
TELEPHONE.
• Entry of 4-digit TeleCommand access
code may be incorrect. Verify access code
and try again.
• Generally,
the
accessed when the telephone line is
busy, such as
monitoring agency is communicating
with your system or you are engaged in
a telephone conversation.
cannot be accessed if the telephone line
is out of service.
• If you cannot access the security system
by telephone, contact
installer and have them verify that your
telephone(s) were properly wired to the
security system.
NO TONES FROM MULTI-FREQUENCY
TELEPHONE.
• If no tones are heard from the telephone
when keys are pressed, be sure that the
telephone being used is capable of
producing tones. If the telephone is a
switchable type (has a TONE–PULSE
switch), make sure the Telephone is
switched to TONE.
18
AN ON-PREMISES
system cannot be
when the alarm-
The system
your alarm
THE SECURITY SYSTEM CANNOT BE
ACCESSED FROM AN OFF-PREMISES
TELEPHONE.
• Either the 4-digit TeleCommand access
code or the system security code may
have been entered incorrectly.
both codes and try again.
THE SYSTEM HAS BEEN ACCESSED AND
STATUS REPORT ANNUNCIATED, BUT A
COMMAND CANNOT BE EXECUTED.
If the command has been keyed, but
confirmation is not heard, check the
following:
• Keying of entry may have been too rapid
– make key entries slowly and firmly.
• You may have keyed entries while the
system was speaking. Make your key
entries only during pauses in voice
annunciations by the system.
• The System Security code entered may
be incorrect.
Verify