Appendixes; Faq - Tenda 11AC User Manual

Appendixes

FAQ

A.1
Q1: The LED indicators are off, what should I do?
A1. Try the following solutions:
Verify the AP's rear port is connected to a PoE port (compliant with IEEE 802.3af) of the PoE
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switch properly.
Ensure the Ethernet cable used to connect the AP and PoE switch is an eight-core Ethernet cable.
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Q2: I cannot access the web UI of the AP. What should I do?
A2. Check the following items:
Verify that the IP address of your computer is in the same segment as the AP's IP address. If the IP
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address of the AP is 192.168.0.254, the IP address of the computer should be set as 192.168.0.X (X:
2-253).Ensure the IP address of the AP (it is 192.168.0.254 by default) is entered in the browser
address bar (not search bar).
If two or more APs are connected to your network without a Tenda AP controller (including a
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router equipped with the AP controller functionality). Change the IP address of each AP during
configuration to avoid IP conflict. Otherwise, you can't access to the web UI of other APs. The AP
may be being managed by an AP controller and therefore its IP address is no longer 192.168.0.254.
In that case, log in to the web UI of the AP controller to view the new IP address of the AP, and log
in to the AP using the new IP address.
If the problem persists, restore the factory settings of the AP and try login again.
Q3：How to reset the AP?
A3. After the AP is powered on, use a pin to hold down the reset button for 8 seconds and release it until the
green LED indicator turns solid on.
The AP is restored to factory settings when the green LED indicator (SYS indicator) blinks again.
Q4: My wireless devices, such as smart phones, cannot access the internet via the AP after configuration.
What should I do?
A4. Try the following solutions:
Ensure that your wireless devices connect to the wireless network of the AP.
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Verify the router connected to the AP can access to the internet successfully.
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