Alienware m17 P37E Service Manual
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Alienware m17 P37E Service Manual

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Alienware m17
Service Manual
Regulatory Model: P37E
Regulatory Type: P37E001

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Summary of Contents for Alienware m17 P37E

  • Page 1 Alienware m17 Service Manual Regulatory Model: P37E Regulatory Type: P37E001...
  • Page 2 Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

  • Page 3: Table Of Contents

    Contents Before working inside your computer................9 ..............................9 Before you begin After working inside your computer................10 Safety instructions......................11 ......................11 Electrostatic discharge—ESD protection ............................12 ESD field service kit ......................12 Components of an ESD field service kit ..........................12 ESD protection summary ........................
  • Page 4 Replacing the hard drive....................29 .................................29 Procedure ..............................31 Post-requisites Removing the memory modules..................32 ..............................32 Prerequisites ................................. 32 Procedure Replacing the memory modules..................33 ................................ 33 Procedure ..............................33 Post-requisites Removing the wireless card....................34 ..............................34 Prerequisites .................................34 Procedure Replacing the wireless card....................
  • Page 5 Removing the heat sink....................49 ..............................49 Prerequisites .................................49 Procedure Replacing the heat sink.....................51 ................................ 51 Procedure ..............................52 Post-requisites Removing the fans......................53 ..............................53 Prerequisites .................................53 Procedure Replacing the fans......................55 ................................55 Procedure ..............................56 Post-requisites Removing the I/O board....................57 ..............................
  • Page 6 Replacing the display bezel....................70 .................................70 Procedure ..............................70 Post-requisites Removing the camera......................71 ..............................71 Prerequisites ................................71 Procedure Replacing the camera......................72 ................................. 72 Procedure ..............................72 Post-requisites Removing the display hinges....................73 ..............................73 Prerequisites ................................. 73 Procedure Replacing the display hinges.................... 74 ................................. 74 Procedure ..............................74 Post-requisites...
  • Page 7 Removing the power-button board..................87 ..............................87 Prerequisites ................................. 87 Procedure Replacing the power-button board..................88 ................................. 88 Procedure ..............................88 Post-requisites Removing the power-adapter port.................. 89 ..............................89 Prerequisites .................................89 Procedure Replacing the power-adapter port...................91 ................................. 91 Procedure ..............................91 Post-requisites Removing the keyboard....................92 ..............................
  • Page 8 System setup........................101 ..............................101 System setup ........................... 101 Entering BIOS setup program ............................... 101 Navigation keys ..............................101 Boot Sequence ............................102 System setup options ..........................105 Clearing CMOS settings ..................106 Clearing BIOS (System Setup) and System passwords Troubleshooting......................107 ............................107 Flashing the BIOS ..........................107 Flashing BIOS (USB key)

  • Page 9: Before Working Inside Your Computer

    Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin Save and close all open files and exit all open applications. Shut down your computer. Click Start → Power →...

  • Page 10: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer. Replace any media cards, discs, or any other parts that you removed before working on your computer.

  • Page 11: Safety Instructions

    Safety instructions Use the following safety guidelines to protect your computer from potential damage and ensure your personal safety. WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. WARNING: Disconnect all power sources before opening the computer cover or panels.

  • Page 12: Esd Field Service Kit

    • When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static packing material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you discharge static electricity from your body. •...

  • Page 13: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Lifting equipment Adhere to the following guidelines when lifting heavy weight equipment: CAUTION: Do not lift greater than 50 pounds.

  • Page 14: Recommended Tools

    Recommended tools The procedures in this document may require the following tools: • Philips screwdriver #1 • Flat-head screwdriver • Plastic scribe...

  • Page 15: Screw List

    Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced.
  • Page 16 Component Secured to Screw type Quantity Screw image Power-adapter port System board and palm- M2.5x4.5 rest assembly Power-button board Palm-rest assembly M2x3 USB Type-C port System board M2x3 bracket System board Palm-rest assembly M2x3 Keyboard bracket Palm-rest assembly M1.2x2.4 Keyboard Palm-rest assembly M1.2x1.9...

  • Page 17: Removing The Base Cover

    Removing the base cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 18 Rotate the base cover from front to back and remove the base cover off the palm-rest assembly.
  • Page 19 Using the pull tab, disconnect the battery cable from the system board. Press and hold the power button for 5 seconds to ground the computer and drain the flea power.

  • Page 20: Replacing The Base Cover

    Replacing the base cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 21 Rotate the cover from back to front and place the base cover on the palm-rest assembly. Tighten the four captive screws on the base cover. Replace the six screws (M2.5x9)that secure the base cover to the palm-rest assembly.
  • Page 22 Replace the two screws (M2.5x9) in the back that secure the base cover to the palm-rest assembly.

  • Page 23: Removing The Battery (Half-Length)

    Removing the battery (half-length) WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 24: Replacing The Battery (Half-Length)

    Replacing the battery (half-length) WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 25: Removing The Battery (Full-Length)

    Removing the battery (full-length) WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 26: Replacing The Battery (Full-Length)

    Replacing the battery (full-length) WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 27: Removing The Hard Drive

    Removing the hard drive If your computer is using a SATA storage device accelerated by Intel Optane memory, disable Intel Optane before removing the SATA storage device. For more information about disabling the Intel Optane, see Disabling Intel Optane. WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer.
  • Page 28 Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive. Lift the hard drive off the hard-drive bracket. Disconnect the interposer from the hard-drive assembly.

  • Page 29: Replacing The Hard Drive

    Replacing the hard drive Enable Intel Optane after replacing the SATA storage. For more information about enabling the Intel Optane, see Enabling Intel Optane. WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer.
  • Page 30 Replace the four screws (M3x3) that secure the hard-drive bracket to the hard drive. Align the screw holes on the hard-drive assembly with the screw holes on the palm-rest assembly. Replace the four screws (M2x5) that secure the hard-drive assembly to the palm-rest assembly. Connect the hard-drive cable to the system board.

  • Page 31: Post-Requisites

    Post-requisites Replace the base cover.

  • Page 32: Removing The Memory Modules

    Removing the memory modules WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 33: Replacing The Memory Modules

    Replacing the memory modules WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 34: Removing The Wireless Card

    Removing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 35 Disconnect the antenna cables from the wireless card.

  • Page 36: Replacing The Wireless Card

    Replacing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 37: Post-Requisites

    Route the antenna cables on to the securing clips on the system board. Post-requisites Replace the base cover.

  • Page 38: Removing The Solid-State Drive/Intel Optane Memory Module

    Removing the solid-state drive/Intel Optane memory module You need to disable the Intel Optane memory before removing Intel Optane memory module from your computer. For more information about disabling the Intel Optane memory, see Disabling Intel Optane memory. WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer.

  • Page 39: Procedure To Remove M.2 2280 Card

    Remove the screw (M2x3) that secures the M.2 2230 card bracket to the palm-rest assembly. Slide and remove the M.2 2230 card along with the bracket from the M.2 slot on the system board. Remove the screw (M1.6x2) that secures the M.2 2230 card to the card bracket. Lift the M.2 2230 card off the card bracket.
  • Page 40 Lift the M.2 thermal shield from the palm-rest assembly and system board Remove the screw (M2x2) that secures the M.2 2280 card to the palm-rest assembly. Slide and remove the M.2 2280 card from the M.2 card slot on the system board.

  • Page 41: Replacing The Solid-State Drive/Intel Optane Memory Module

    Replacing the solid-state drive/Intel Optane memory module Enable the Intel Optane memory after you replace the Intel Optane memory module. For more information about enabling the Intel Optane memory, see Enabling Intel Optane memory. WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer.
  • Page 42 Replace the screw (M2x3) that secures the M.2 2230 bracket to the palm-rest assembly. Align the screw holes of the M.2 thermal shield with the screw holes on the palm-rest assembly and system board.

  • Page 43: Procedure To Replace M.2 2280 Card

    Replace the two screws (M2x3) that secure the M.2 thermal shield to the palm-rest assembly and system board. Procedure to replace M.2 2280 card NOTE: This procedure applies only to systems shipped with a M.2 2280 card installed. NOTE: Depending on the configuration ordered the system may have up to two M.2 cards installed. Supported card configurations per M.2 card slot: •...

  • Page 44: Post-Requisites

    Replace the screw (M2x3) that secures the M.2 2280 card to the palm-rest assembly. Align the screw holes of the M.2 thermal shield with the screw holes on the palm-rest assembly and system board. Replace the two screws (M2x3) that secure the M.2 thermal shield to the palm-rest assembly and system board. Post-requisites Replace the base...

  • Page 45: Removing The Coin-Cell Battery

    Removing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 46: Replacing The Coin-Cell Battery

    Replacing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 47: Removing The Touchpad

    Removing the touchpad WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 48: Replacing The Touchpad

    Replacing the touchpad WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 49: Removing The Heat Sink

    Removing the heat sink WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 50 Lift the heat-sink assembly off the system board. Remove the fans.

  • Page 51: Replacing The Heat Sink

    Replacing the heat sink WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 52: Post-Requisites

    Post-requisites Replace the base cover.

  • Page 53: Removing The Fans

    Removing the fans WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 54 Lift the fans off the heat sink.

  • Page 55: Replacing The Fans

    Replacing the fans WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 56: Post-Requisites

    Replace the two screws (M2x3) that secure the fan to the heat sink. Post-requisites Follow the procedure from step 2 to step 6 in Replacing the heat sink. Replace the base cover.

  • Page 57: Removing The I/O Board

    Removing the I/O board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 58: Procedure

    Lift the I/O board off the palm-rest assembly. Procedure Peel the tape that secures the I/O-board cable to the I/O board.
  • Page 59 Open the latch and disconnect the I/O-board cable from the I/O board. Remove the screw (M2x5) that secures the I/O board to the palm-rest assembly.
  • Page 60 Lift the I/O board off the palm-rest assembly.

  • Page 61: Replacing The I/O Board

    Replacing the I/O board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 62: Post-Requisites

    Adhere the tape that secures the I/O-board cable to the I/O board. Post-requisites Replace the base cover.

  • Page 63: Removing The Speakers

    Removing the speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 64: Replacing The Speakers

    Replacing the speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 65: Removing The Display Assembly

    Removing the display assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 66 Rotate the display assembly inward and lift up and away from the palm-rest assembly. After performing all the steps you are left with the display assembly.

  • Page 67: Replacing The Display Assembly

    Replacing the display assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 68: Post-Requisites

    Place the power-adapter port bracket onto the power-adapter port, aligning the screw holes on the power-adapter port to the screw holes on the palm-rest assembly. Replace the two screws (M2x3) that secure the power-adapter port bracket to the palm-rest assembly. Post-requisites Replace the wireless...

  • Page 69: Removing The Display Bezel

    Using a plastic scribe, unhook and release the sides of the display bezel from the display assembly as shown in the image in the following order: Top (camera)->Left->Right->Bottom (Alienware logo). NOTE: Note the location of each adhesive tape securing the display bezel to the display assembly (as shown in yellow).

  • Page 70: Replacing The Display Bezel

    For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align and place the display bezel onto the display assembly and snap it into place in the following order: Bottom (Alienware logo)->Right->Left->Top (camera). Post-requisites Replace the display assembly.

  • Page 71: Removing The Camera

    Removing the camera WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 72: Replacing The Camera

    Replacing the camera WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 73: Removing The Display Hinges

    Removing the display hinges WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 74: Replacing The Display Hinges

    Replacing the display hinges WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 75: Removing The Display Panel

    Removing the display panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 76 Lift the display panel from the display back-cover and antenna assembly. After performing all the steps you are left with the display panel.

  • Page 77: Replacing The Display Panel

    Replacing the display panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 78: Post-Requisites

    Replace the four screws (M2x3) that secure the display panel to the display back-cover and antenna assembly. Post-requisites Replace the display bezel. Replace the display assembly. Replace the wireless card. Replace the base cover.

  • Page 79: Removing The Display Back-Cover And Antenna Assembly

    Removing the display back-cover and antenna assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 80: Replacing The Display Back-Cover And Antenna Assembly

    Replacing the display back-cover and antenna assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 81: Removing The System Board

    Removing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 82 14 Open the latch and disconnect the keyboard back-light cable from the system board. 15 Remove the six screws (M2x3) that secure the system board to the palm-rest assembly.
  • Page 83 16 Gently release the ports on the system board from the slots on the palm-rest assembly and lift the system board off the palm-rest assembly.

  • Page 84: Replacing The System Board

    Replacing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 85: Post-Requisites

    10 Connect the power-button board cable to the system board. 11 Place and align the USB Type-C port bracket on the palm-rest assembly. 12 Replace the two screws (M2x3) that secure the USB Type-C port bracket to the palm-rest assembly. 13 Connect the camera cable to the system board and adhere the tape that secures the camera cable to the system board.

  • Page 86: Entering The Service Tag In The Bios Setup Program

    Entering the Service Tag in the BIOS setup program Turn on or restart your computer. Press F2 when the Dell logo is displayed to enter the BIOS setup program. Navigate to the Main tab and enter the Service Tag in the Service Tag Input field. NOTE: Service tag is the alphanumeric identifier located at the back side of your computer.

  • Page 87: Removing The Power-Button Board

    Removing the power-button board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 88: Replacing The Power-Button Board

    Replacing the power-button board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 89: Removing The Power-Adapter Port

    Removing the power-adapter port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 90 Remove the power-adapter port cable from the routing guides on the palm-rest assembly and lift the power-adapter port along with its cable off the palm-rest assembly.

  • Page 91: Replacing The Power-Adapter Port

    Replacing the power-adapter port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 92: Removing The Keyboard

    Removing the keyboard WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 93 Lift the keyboard off the palm-rest assembly.

  • Page 94: Replacing The Keyboard

    Replacing the keyboard WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 95 Replace the base cover.

  • Page 96: Removing The Palm Rest

    Removing the palm rest WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.

  • Page 98: Replacing The Palm Rest

    Replacing the palm rest WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions After working inside your computer.
  • Page 99 11 Replace the board. 12 Replace the solid-state drive/Intel Optane. 13 Follow the procedure from step 4 to step 6 in Replacing the hard drive. 14 Replace the battery (half-length) or the battery (full-length), whichever applicable. 15 Replace the base cover.

  • Page 100: Device Drivers

    Device drivers Intel Chipset Software Installation Utility In the Device Manager, check if the chipset driver is installed. Install the Intel chipset updates from www.dell.com/support. Video drivers In the Device Manager, check if the video driver is installed. Install the video driver update from www.dell.com/support. Intel Serial IO driver In the Device Manager, check if the Intel Serial IO driver is installed.

  • Page 101: System Setup

    System setup NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly.

  • Page 102: System Setup Options

    • Access System Setup by pressing F2 key • Bring up the one-time boot menu by pressing F12 key The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: •...
  • Page 103 Table 4. System setup options—Advanced menu Advanced Intel(R) SpeedStep(TM) Enables you to enable or disable Intel Speedstep Technology. Default: Enabled NOTE: If enabled, the processor clock speed and core voltage are adjusted dynamically based on the processor load. Integrated NIC Enables you to enable or disable the on-board LAN controller.
  • Page 104 Advanced Default: Software Controlled Intel(R) Software Guard Extensions allocated memory Displays the allocated memory size for Intel Software Guard size Extensions. BIOS Recovery from Hard Drive Enable the user to recover from certain corrupted BIOS conditions from a recovery file on the user primary hard drive Default: Enabled BIOS Auto-Recovery...

  • Page 105: Clearing Cmos Settings

    Security BIOS PPI user prompts when issuing the Clear command. Changes to this setting take effect immediately. Default: Enabled UEFI Capsule Firmware Updates Enable or disable BIOS updates through UEFI capsule update packages. Default: Enabled Table 6. System setup options—Boot menu Boot Boot List Option Displays the available boot options.

  • Page 106: Clearing Bios (System Setup) And System Passwords

    Replace the base cover. Clearing BIOS (System Setup) and System passwords To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 107: Troubleshooting

    Troubleshooting Flashing the BIOS You may need to flash (update) the BIOS when an update is available or when you replace the system board. Follow these steps to flash the BIOS: Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 108: Running The Epsa Diagnostics

    Running the ePSA diagnostics Turn on your computer. As the computer boots, press the F12 key as the Dell logo appears. On the boot menu screen, select the Diagnostics option. Click the arrow at the bottom left corner. Diagnostics front page is displayed. Click the arrow in the lower-right corner to go to the page listing.

  • Page 109: Enabling Intel Optane Memory

    • Off — Camera is not in use. Caps Lock status light: Indicates whether Caps Lock is enabled or disabled. • Solid white — Caps Lock enabled. • Off — Caps Lock disabled. Enabling Intel Optane memory On the taskbar, click the search box, and then type Intel Rapid Storage Technology. Click Intel Rapid Storage Technology.

  • Page 110: Flea Power Release

    Flea power release Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed. The following procedure provides the instructions on how to conduct flea power release: Turn off your computer.

  • Page 111: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 9. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app Tips Contact Support In Windows search, type Contact Support, and press...

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