Alienware M17X Mobile Manual
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Alienware M17X Mobile Manual

Alienware laptop user manual
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  • Page 3 ALIENWARE M17x MOBILE MANUAL ®...
  • Page 4 Reproduction of these materials in any manner whatsoever without the prior written permission of Dell Inc. is strictly prohibited. Trademarks used in this manual: Alienware trademarks of Alienware Corporation; Dell™ is a trademark of Dell Inc.; Microsoft start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries;...

  • Page 5: Table Of Contents

    CHAPTER 2: GETTING TO KNOW YOUR LAPTOP ........
  • Page 6 CHAPTER 3: USING YOUR LAPTOP........
  • Page 7 CONTACTING ALIENWARE . . . . . . . . . . . . . . . . . . .
  • Page 9 We invite you to share your experience with your new high‑performance computer with us, so please do not hesitate to either e-mail or call Alienware with any questions or concerns. The entire staff shares your enthusiasm for new technology and we hope that you enjoy using your new computer as much as Alienware enjoyed building it for you.

  • Page 11: Chapter 1: Setting Up Your Laptop

    CHAPTER 1: SETTING UP YOUR LAPTOP CHAPTER 1: SETTING UP YOUR LAPTOP...

  • Page 12: Before Setting Up Your Laptop

    Before setting up your laptop or components, see the included invoice to verify that all items ordered are present and be sure to inspect all items for any physical damage that may have occurred during shipment.
  • Page 13 Product Documentation and Media The documentation that ships with your Alienware laptop is designed to provide answers to many of the questions that may arise as you explore your new laptop’ s capabilities. You may see the documentation for technical information or general use as needed to answer questions in the future, or aid you in finding answers and solutions.

  • Page 14: Connect The Ac Adapter

    CHAPTER 1: SETTING UP YOUR LAPTOP Connect the AC Adapter WARNING: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to a power strip or electrical outlet may cause fire or...

  • Page 15: Press The Power Button

    CHAPTER 1: SETTING UP YOUR LAPTOP Press the Power Button...

  • Page 16: Connect The Network Cable (Optional)

    CHAPTER 1: SETTING UP YOUR LAPTOP Connect the Network Cable (Optional)

  • Page 17: Set Up Microsoft Windows

    BIOS and drivers for your computer available at support.dell.com. NOTE: For more information on the operating system and features, see support.dell.com/MyNewDell. NOTE: It is recommended that you create a full system backup as soon as you set up Microsoft Windows. CHAPTER 1: SETTING UP YOUR LAPTOP...

  • Page 18: Set Up Wirelesshd (Optional)

    CHAPTER 1: SETTING UP YOUR LAPTOP Set Up WirelessHD (Optional) The WirelessHD feature allows you to share high-definition video from your computer display to a TV without the use of cables. To set up WirelessHD, use a WirelessHD kit. For instructions on setting up WirelessHD, see the document that shipped with your WirelessHD kit.

  • Page 19: Set Up Wireless Display (Optional)

    NOTE: The wireless display adapter does not ship with your computer and must be purchased separately. NOTE: For information on setting up the wireless display, see the document that shipped with the wireless display adapter. CHAPTER 1: SETTING UP YOUR LAPTOP...

  • Page 20: Connect To The Internet (Optional)

    CHAPTER 1: SETTING UP YOUR LAPTOP Connect to the Internet (Optional) Setting Up a Wired Connection • If you are using a dial‑up connection, connect the telephone line to the optional external USB modem and to the telephone wall jack before you set up your Internet connection.

  • Page 21: Setting Up A Wireless Connection

    → Control Panel. 3. Click Start 4. In the search box, type network, and then click Network and Sharing Center→ Connect to a network. 5. Follow the instructions on the screen to complete the setup. CHAPTER 1: SETTING UP YOUR LAPTOP...

  • Page 22: Setting Up Your Internet Connection

    CHAPTER 1: SETTING UP YOUR LAPTOP Setting Up Your Internet Connection ISPs and ISP offerings vary by country. Contact your ISP for offerings available in your country. If you cannot connect to the Internet but have successfully connected in the past, the Internet Service Provider (ISP) might have a service outage.

  • Page 23: Chapter 2: Getting To Know Your Laptop

    CHAPTER 2: GETTING TO KNOW YOUR LAPTOP CHAPTER 2: GETTING TO KNOW YOUR LAPTOP...

  • Page 24: Left View Features

    CHAPTER 2: GETTING TO KNOW YOUR LAPTOP This chapter provides information about your new laptop to familiarize you with its various features, and get you up and running quickly. Left View Features 7 8 9...
  • Page 25 NOTE: The mini-DisplayPort connector also connects to a VGA connector through an optional mini-DisplayPort adapter. You can purchase the VGA cable and the mini-DisplayPort adapter at www.dell.com. CHAPTER 2: GETTING TO KNOW YOUR LAPTOP — Connects to a TV for both multi‑channel digital audio...
  • Page 26 CHAPTER 2: GETTING TO KNOW YOUR LAPTOP USB 3.0 connectors computer and USB devices. Audio-out/Headphone/S/PDIF connector or TVs for digital audio output. Can also be used to connect to a pair of headphones, powered speakers, or sound system. NOTE: Use the S/PDIF adapter that shipped with your computer, to connect a TOSLINK optical cable.

  • Page 27: Right View Features

    USB 2.0 connectors printer, external drive, or MP3 player. CHAPTER 2: GETTING TO KNOW YOUR LAPTOP — Provides a fast and convenient way to view (2) — Connect to USB devices, such as a mouse, keyboard,...
  • Page 28 CHAPTER 2: GETTING TO KNOW YOUR LAPTOP eSATA/USB combo connector with USB PowerShare compatible storage devices (such as external hard drives or optical drives) or USB devices (such as a mouse, keyboard, printer, external drive, or MP3 player). The USB Powershare feature allows you to charge USB devices when the computer is powered on/off or in sleep state.

  • Page 29: Back View Features

    CHAPTER 2: GETTING TO KNOW YOUR LAPTOP Back View Features AC adapter connector — Connects to an AC adapter to power the computer and charge the battery.

  • Page 30: Display Features

    CHAPTER 2: GETTING TO KNOW YOUR LAPTOP Display Features 1 2 3 4...
  • Page 31 NOTE: If you experience discomfort while viewing 3D display, stop viewing the display, remove your 3D glasses, and take rest. CHAPTER 2: GETTING TO KNOW YOUR LAPTOP — Combines with the right digital‑array microphone to — Indicates if the camera is on or off. A solid blue light...

  • Page 32: Computer Base And Keyboard Features

    CHAPTER 2: GETTING TO KNOW YOUR LAPTOP Computer Base and Keyboard Features...
  • Page 33 — Press the keys to perform the associated action. For more information, see “Media Control Keys” on page 33. 6 Power button — Turns the computer on or off when pressed. For more information, see “Power Button” on page 34. CHAPTER 2: GETTING TO KNOW YOUR LAPTOP...

  • Page 34: Status Lights

    CHAPTER 2: GETTING TO KNOW YOUR LAPTOP Status Lights The three status lights are located at the top-left side of the keyboard. For the exact location, see “Computer Base and Keyboard Features” on page 30. Scroll Lock Light Turns on when the scroll lock option is on.

  • Page 35: Media Control Keys

    CHAPTER 2: GETTING TO KNOW YOUR LAPTOP Fast Forward or Play next track Eject Wireless Control - Switch wireless communications on/off (for more information, see “Using the Wireless Control” on page 46) Alienware Command Center (for more information, see “Alienware Command Center” on page 40)

  • Page 36: Power Button

    CHAPTER 2: GETTING TO KNOW YOUR LAPTOP Power Button You can program this button to perform actions like shutting down the operating system or entering the standby mode. For details on how to program this button, see Power Options in the control panel of Microsoft Windows operating system.
  • Page 37 For more details on standby and hibernate mode, see Power Options in the control panel of your Microsoft Windows operating system. CHAPTER 2: GETTING TO KNOW YOUR LAPTOP The battery is fully charged. The computer is turned off or on and the battery is charging.

  • Page 38: Function Keys

    CHAPTER 2: GETTING TO KNOW YOUR LAPTOP Function Keys NOTE: Depending on the configuration of the laptop you purchased, some of the function keys may have no associated tasks. The <Fn> key is located at the bottom-left corner of the keyboard, and is used together with other keys to activate certain functions.
  • Page 39 CHAPTER 2: GETTING TO KNOW YOUR LAPTOP F5 – Decrease Display Brightness Press <Fn><F5> to decrease the brightness of the display. F6 – Display Mode Press <Fn><F6> to switch between clone mode and extended desktop mode, when an external display is connected.
  • Page 40 CHAPTER 2: GETTING TO KNOW YOUR LAPTOP F11 – AlienFX on/off Press <Fn><F11> to enable or disable the AlienFX illumination. F12 – Touch Pad on/off Press <Fn><F12> to enable or disable the touch pad function and the illumination around the touch pad. When the touch pad function is switched off, the touch pad can still work temporarily for three to five seconds while the computer reboots into the Windows operating system, or resumes from standby or hibernate mode.

  • Page 41: Chapter 3: Using Your Laptop

    CHAPTER 3: USING YOUR LAPTOP CHAPTER 3: USING YOUR LAPTOP...

  • Page 42: Alienware Command Center

    CHAPTER 3: USING YOUR LAPTOP Alienware Command Center The Alienware Command Center gives you access to Alienware’ s exclusive software and is a continuously upgradable control panel. As Alienware releases new programs, they download directly into the Command Center allowing you to build a library of system management, optimization, and customization tools.
  • Page 43 CHAPTER 3: USING YOUR LAPTOP Connection Type Computer Cable Display VGA‑to‑VGA (VGA cable) HDMI‑to‑HDMI (HDMI cable) Mini-DisplayPort- to-DisplayPort (Mini-DisplayPort- to-DisplayPort adapter + DisplayPort Cable) Mini-DisplayPort- to‑DVI (Mini‑ DisplayPort-to-DVI adapter + DVI cable)
  • Page 44 5. If necessary, connect one end of the power cable to the display’ s power connector. 6. Connect the other end of the power cable to a grounded three‑prong power strip or wall outlet. 7. Turn on your laptop, and then turn on your display.

  • Page 45: Extending The Desktop

    • Show different parts of my desktop on each display (extended) • Show my desktop on the external display only 5. Click Apply to apply your changes and then click OK to exit the Display Settings control panel. CHAPTER 3: USING YOUR LAPTOP...

  • Page 46: Using Removable Media And Cards

    When no Media Card is inserted into the Media Card slot, ensure that the blank card that shipped with your laptop is inserted in the unused slot. The blank card protects the unused slot from dust and other particles. When inserting a blank card, ensure that the correct side is on the top (indicated by an arrow mark on some blank cards).

  • Page 47: Using The Optical Drive

    Using the Optical Drive Your laptop has a slot load optical drive. Depending on the configuration ordered, your laptop may have one of the following drive types. These logos are used to indicate each drive’ s capabilities and media compatibility.

  • Page 48: Using The Integrated Camera

    Your computer may have the FastAccess facial recognition feature. This feature helps keep your Alienware computer secure by using the unique appearance of your face to verify your identity and automatically supply login information that you would normally enter manually, such as a user ID and password for a Windows account or a secure web site.

  • Page 49: Battery Pack

    CHAPTER 3: USING YOUR LAPTOP Battery Pack Your laptop is equipped with a high‑energy rechargeable lithium ion (Li‑ion) battery pack. Battery life will vary depending on your laptop configuration, model, applications installed, power management settings, and features used. As with all batteries, the maximum capacity of this battery will decrease with time and usage.

  • Page 50: Power Management

    CHAPTER 3: USING YOUR LAPTOP Power Management Understanding Power Consumption In order to fully utilize the power of your battery, it would be a good idea for you to spend some time acquiring a basic understanding of the power management concept from your operating system.

  • Page 51: Reducing Power Consumption

    • Lower the intensity of the display backlight. A very bright screen translates to higher power usage. • Use the Go Dark option in the Alienware Command Center. CHAPTER 3: USING YOUR LAPTOP...

  • Page 52: Nvidia Optimus Technology (Optional)

    NOTE: The nVidia optimus technology is not supported on computers that use nVidia 3D vision. Your Alienware M17x laptop is equipped with the nVidia Optimus technology. The Optimus technology is designed to maximize performance and user experience on your computer, while minimizing the impact on battery life.
  • Page 53 To change the settings for a specific application, locate the application in the Select a program to customize: list and make the desired changes. NOTE: For more information on the nVidia control panel options and settings, click Help. CHAPTER 3: USING YOUR LAPTOP...

  • Page 54: Free Fall Sensor

    CHAPTER 3: USING YOUR LAPTOP Free Fall Sensor Free fall sensor protects your computer hard drive from possible damage, by detecting a free fall state caused by accidentally dropping the computer. When a free fall state is detected, the hard drive is placed in a safe state to protect against damage to the read/write head and possible data loss.

  • Page 55: Configuring The Bios

    Before you use System Setup, it is recommended that you write down the current System Setup information for future reference. CAUTION: Do not change the settings in System Setup unless you are an expert computer user. Certain changes can cause your computer to work incorrectly. CHAPTER 3: USING YOUR LAPTOP...

  • Page 56: Entering System Setup

    To avoid possible keyboard failure, press and release <F2> in even intervals until the System Setup screen appears. 2. While the laptop is booting, press <F2> immediately before the operating system logo appears to access the BIOS Setup Utility.

  • Page 57: System Setup Options

    Main Menu System Time Displays the system time. (hh:mm:ss) System Date Displays the system date. (mm/dd/yyyy) Alienware Displays the model number of your computer. Service Tag Displays the service tag of your computer. BIOS Version Displays the BIOS version. EC Version Displays the EC firmware version.

  • Page 58: Discrete Graphics

    CHAPTER 3: USING YOUR LAPTOP Main Menu CPU Frequency CPU L3 Cache CPUID Integrated Graphics Discrete Graphics Discrete Graphics Total Memory Memory Bank 0 Memory Bank 1 SATA Hard Drive Displays the type of processor installed. Displays the speed of the processor.
  • Page 59 Allows you to enable USB devices to wake the computer from standby or to disable the USB wake support feature. NOTE: If USB Powershare is enabled, a device connected to the USB Powershare connector may not wake the computer. CHAPTER 3: USING YOUR LAPTOP...
  • Page 60 CHAPTER 3: USING YOUR LAPTOP Advanced Menu USB Power Share Integrated Network Allows you to enable or disable the on‑board LAN controller. High Definition Audio SD Card Reader Allows you to charge USB devices when the computer is turned off or in standby mode.
  • Page 61 • AHCI: SATA is configured for AHCI mode. • RAID: STAT is configured for RAID mode. SATA HARD DRIVE 1 Displays the installed primary SATA hard drive model. SATA HARD DRIVE 2 Displays the installed secondary SATA hard drive model. CHAPTER 3: USING YOUR LAPTOP...
  • Page 62 CHAPTER 3: USING YOUR LAPTOP Advanced Menu Adapter Warnings Charger Behavior Primary Display Performance Options Sub-Menu Overclocking Feature Processor Overclocking Allows you to choose if the computer should display warning messages when you use AC adapters that are not supported by your computer.
  • Page 63 Allows you to enable or disable the memory override option Support support. • Disabled: The memory override support is disabled. • Enabled: Displays additional memory override support Memory Voltage Allows you to increase memory voltage. CHAPTER 3: USING YOUR LAPTOP options.
  • Page 64 CHAPTER 3: USING YOUR LAPTOP Performance Options Sub-Menu Memory Frequency Allows you to set memory frequency. XMP DIMM Profile Extended ICC Sub-Menu Use Watchdog Timer for ICC Turn off unused PCI/PCIe clocks Lock ICC Registers Clock_DIV-1S Clock_DIV-2S Clock_DIV-3 Clock_DIV-4 Clock_DIV-1NS Clock_DIV-2NS Allows you to configure different XMP options.
  • Page 65 Security Menu Supervisor Displays if the supervisor password is clear or set. Password User Password Displays if the user password is clear or set. CHAPTER 3: USING YOUR LAPTOP not visible to the operating system. visible to the operating system.

  • Page 66: Hard Drive

    CHAPTER 3: USING YOUR LAPTOP Security Menu Set Service Tag Set Supervisor Password Set User Password Computrace Boot Menu Use the up or down arrow keys to change the boot device priority. You can choose from: • Hard Drive • USB Storage •...
  • Page 67 Allows you to exit System Setup and load previous values from Changes CMOS for all Setup items. Load Optimal Allows you to load default values for all Setup items. Defaults Discard Changes Allows you to load previous values from CMOS for all Setup items. CHAPTER 3: USING YOUR LAPTOP...
  • Page 68 CHAPTER 3: USING YOUR LAPTOP...

  • Page 69: Chapter 4: Installing And Replacing Components

    CHAPTER 4: INSTALLING AND REPLACING COMPONENTS CHAPTER 4: INSTALLING AND REPLACING COMPONENTS...

  • Page 70: Before You Begin

    You can purchase components for your computer at www.dell.com or www.alienware.com. NOTE: See the Service Manual at support.dell.com/manuals for installation instructions of all serviceable components. Parts purchased from Dell and Alienware will ship with specific replacement instructions. Before You Begin This section provides procedures for removing and installing the components in your laptop.

  • Page 71: Turning Off Your Computer

    → Shut Down. 2. Click Start The laptop turns off after the operating system shutdown process finishes. 3. Ensure that the computer and any attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, press and hold the power button for at least 8 to 10 seconds until the computer...

  • Page 72: Before Working Inside Your Computer

    Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your own personal safety. WARNING: Before working inside your laptop, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.
  • Page 73 CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from the network device. 3. Disconnect all telephone or network cables from the laptop. 4. Press and eject any installed cards from the Media Card Reader.

  • Page 74: Replacing The Battery Pack

    This battery pack can easily be removed and replaced. Ensure that the laptop is properly shut down before changing the battery pack. CAUTION: To avoid damage to the laptop, use only the battery designed for this particular Alienware laptop. Do not use batteries designed for other Alienware or Dell laptops. To remove the battery pack: 1.
  • Page 75 CHAPTER 4: INSTALLING AND REPLACING COMPONENTS battery bay 3 battery pack 2 battery latch To replace the battery pack, perform the removal steps in reverse order.

  • Page 76: Upgrading Or Replacing Memory

    CHAPTER 4: INSTALLING AND REPLACING COMPONENTS Upgrading or Replacing Memory Your laptop is equipped with a configurable memory unit. The industry standard JEDEC PC3-10600 (DDR3) SODIMM memory module connectors are available for memory upgrade. NOTE: If you purchased a dual‑core processor, your computer supports only memory module connectors DIMM 1 and DIMM 2.

  • Page 77: Removing The Memory Module(S)

    Removing the Memory Module(s) NOTE: Your computer supports up to four memory module connectors. You can access connectors DIMM 1 and DIMM 2 by removing the compartment door at the bottom of your computer. To upgrade memory module(s) in connectors DIMM 3 and DIMM 4, see the Service Manual at support.dell.com.
  • Page 78 CHAPTER 4: INSTALLING AND REPLACING COMPONENTS screws (2) 2 compartment door 5. Use your fingertips to carefully spread apart the memory module connector’ s spring-locks until the module pops up. 6. Remove the memory module.
  • Page 79 memory module 2 spring locks (2) 3 tab To replace the memory modules, perform the removal steps in reverse order. While inserting the memory module into the connector align the notch on the memory module with the tab on the memory module connector. NOTE: If you need to install memory modules in two connectors, install a memory module in the lower connector before you install a memory module in the upper connector.

  • Page 80: Upgrading Or Replacing The Hard Drive(S)

    CHAPTER 4: INSTALLING AND REPLACING COMPONENTS Upgrading or Replacing the Hard Drive(s) Your laptop is equipped with two hard drive sockets. Removing the Hard Drive(s) 1. Follow the instructions in “Before You Begin” on page 68. 2. Remove the battery pack (see “Replacing the Battery Pack” on page 72).
  • Page 81 CHAPTER 4: INSTALLING AND REPLACING COMPONENTS screws (2) 2 compartment door 5. Loosen the three captive screws on the primary hard‑drive assembly (HDD0). 6. Using the pull‑tab, lift the primary hard‑drive assembly to disconnect it from the connector on the system board. 7.
  • Page 82 CHAPTER 4: INSTALLING AND REPLACING COMPONENTS pull tab 2 primary hard-drive assembly 8. Loosen the three captive screws on the secondary hard‑drive assembly (HDD1). 9. Using the pull tab, lift the secondary hard‑drive assembly (HDD1) to disconnect it from the connector on the system board. 10.
  • Page 83 pull tab 2 secondary hard-drive assembly CHAPTER 4: INSTALLING AND REPLACING COMPONENTS 3 captive screws (3)
  • Page 84 CHAPTER 4: INSTALLING AND REPLACING COMPONENTS 11. Remove the four screws that secure the hard drive to the hard‑drive bracket. 12. Lift the hard drive off the hard‑drive bracket. hard drive 2 hard-drive bracket 3 screws (4)
  • Page 85 CHAPTER 4: INSTALLING AND REPLACING COMPONENTS 13. Remove the interposer from the hard drive. hard drive 2 interposer To replace the hard drive(s), perform the removal steps in reverse order.
  • Page 86 CHAPTER 4: INSTALLING AND REPLACING COMPONENTS...

  • Page 87: Chapter 5: Troubleshooting

    CHAPTER 5: TROUBLESHOOTING CHAPTER 5: TROUBLESHOOTING...

  • Page 88: Basic Hints And Tips

    • Brightness: Check and adjust the brightness of the display by pressing the key combinations <Fn><F4> or <Fn><F5>. • Display Choice: Press the key combination <Fn><F6> to ensure that the computer is not set to “External Only” display. • Use only the AC adapter that shipped with your laptop.

  • Page 89: Backup And General Maintenance

    Backup and General Maintenance • Always backup your important data on a regular basis and keep copies of your operating system and software safe. Do not forget to note the serial numbers if you are storing them outside of their original cases ‑ for example, in a CD wallet. •...
  • Page 90 • If an error message appears on the screen, write down the exact error message prior to calling Alienware Technical Support to aid in diagnosing and resolving your issue. • If an error occurs in a specific program, see the program’ s documentation.

  • Page 91: Software Diagnostic Tools

    To invoke PSA/ePSA: 1. Turn on (or restart) your computer. 2. When the Alienware logo appears, press <F12> immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again.
  • Page 92 <r>. • If failures are detected during the PSA/ePSA, write down the error code(s) and contact Alienware (for more information, see “CONTACTING ALIENWARE“ on page 123). If the PSA/ePSA completes successfully, the following message appears “Do you want to run the remaining memory tests? This will take about 30 minutes or more.

  • Page 93: Answers To Common Problems

    If the computer passes the POST, the computer will continue to start normally. However, if the computer fails the POST, the computer will generate a single beep to indicate a general failure and an error message will be displayed. For assistance, contact Alienware Technical Support (see “CONTACTING ALIENWARE“ on page 123).

  • Page 94: A Program Stops Responding Or Crashes Repeatedly

    CHAPTER 5: TROUBLESHOOTING A program stops responding or crashes repeatedly End the program: 1. Press <Ctrl><Shift><Esc> simultaneously. 2. Click the Applications tab and select the program that is no longer responding. 3. Click End Task. Check the software documentation. If necessary, uninstall and then reinstall the program. A program is designed for an earlier version of Microsoft Windows Run the Program Compatibility Wizard: The Program Compatibility Wizard configures a program so that it runs in an environment...

  • Page 95: Other Software Problems

    CHAPTER 5: TROUBLESHOOTING Other software problems Back up your files immediately Use a virus-scanning program to check the hard drive, or CDs Save and close any open files or programs and shut down your computer through the Start menu Scan the computer for spyware: If you are experiencing slow computer performance, you frequently receive pop‑up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware.
  • Page 96 CHAPTER 5: TROUBLESHOOTING Check the software documentation or contact the software manufacturer for troubleshooting information: • Ensure that the program is compatible with the operating system installed on your computer. • Ensure that your computer meets the minimum hardware requirements needed to run the software.

  • Page 97: Hard Drive Problems

    CHAPTER 5: TROUBLESHOOTING Hard Drive Problems Allow the computer to cool before turning it on A hot hard drive may prevent the operating system from starting. Try allowing the computer to return to room temperature before turning it on. Run Check Disk →...

  • Page 98: If The Display Is Blank

    (see “Upgrading or Replacing Memory” on page 74). • Computers using a dual-channel memory configuration require that memory modules be installed in pairs. If you require assistance, contact Alienware Technical Support (for more information, see “CONTACTING ALIENWARE“ on page 123).
  • Page 99 • Check that the wall outlet is working properly by testing another device such as a radio or lamp that you know works. If the wall outlet is not working, contact an electrician or your power company for further assistance. • If the problem persists, contact Alienware support (see “CONTACTING ALIENWARE“ on page 123). CHAPTER 5: TROUBLESHOOTING...
  • Page 100 CHAPTER 5: TROUBLESHOOTING...

  • Page 101: Chapter 6: System Recovery

    CHAPTER 6: SYSTEM RECOVERY CHAPTER 6: SYSTEM RECOVERY...

  • Page 102: Alienrespawn

    NOTE: Do not disconnect the AC adapter cable. 3. Turn on your computer. 4. When the Alienware logo appears, press <F8> several times to access the Advanced Boot Options window. NOTE: If you wait too long and the...
  • Page 103 6. Select AlienRespawn and Emergency Backup from the System Recovery Options menu and follow the instructions on the screen. NOTE: The restoration process may take an hour or more depending on the size of the data to be restored. NOTE: more information AlienRespawn, see knowledge base...

  • Page 104: My Dell Downloads

    CHAPTER 6: SYSTEM RECOVERY Dell DataSafe Online Backup (Optional) NOTE: Dell DataSafe Online is supported only on Windows operating systems. NOTE: A broadband connection is recommended download speeds. Dell DataSafe Online is an automated backup and recovery service that helps protect your data and other important files from catastrophic incidents like theft, fire, or natural disasters.

  • Page 105: Chapter 7: Specifications

    CHAPTER 7: BASIC SPECIFICATIONS CHAPTER 7: SPECIFICATIONS...
  • Page 106 (starting at) 44.5 mm (1.75 inches) 45.0 mm (1.77 inches) 410.0 mm (16.14 inches) 304.0 mm (11.97 inches) 4.26 kg (9.40 lb) NOTE: The weight of your laptop will vary depending on the configuration ordered and the manufacturing variability.
  • Page 107 Processor and System Chipset Processor L2 cache L3 cache Bus clock System chipset SDRAM bus width Processor address bus width Processor data width BIOS SPI Flash Memory Graphics bus CHAPTER 7: SPECIFICATIONS • Intel Core i5 • Intel Core i7 256 KB up to 8 MB 100 MHz...
  • Page 108 CHAPTER 7: SPECIFICATIONS Memory Connectors Capacities Memory type Memory configurations possible four internally-accessible DDR3 using JEDEC SODIMM sockets 2 GB, 4 GB, and 8 GB up to 1333 MHz unbuffered non-ECC dual-channel DDR3 configuration 4 GB, 6 GB, 8 GB, 16 GB, and 32 GB...
  • Page 109 Ports and Connectors Network adapter eSATA/USB combo HDMI input and output Mini-DisplayPort Audio S/PDIF Media Card Reader CHAPTER 7: SPECIFICATIONS one RJ45 connector two 4-pin USB 2.0 and 3.0 compliant connectors one 7-pin/4-pin eSATA/USB 2.0-compliant combo connector with PowerShare one 19-pin connector one 20‑pin connector one 15‑hole connector two stereo headphones/speakers connectors...
  • Page 110 CHAPTER 7: SPECIFICATIONS Communications Network adapter Wireless Video Video controller Integrated Discrete 10/100/1000 Mbps Ethernet LAN on system board • one half Mini‑Card slot • one full Mini‑Card slot • Bluetooth; Wireless Display (optional); WirelessHD (optional) Intel HD Graphics 3000 •...
  • Page 111 Video Video memory Integrated Discrete External display support Audio Type Controller Speaker Internal speaker amplifier CHAPTER 7: SPECIFICATIONS 512 MB dedicated video memory (for total system memory greater than 4 GB) • 1.5 GB • 1.0 GB • 2.0 GB HDMI, Mini DisplayPort, VGA, WiDi (optional), and WirelessHD (optional) High-Definition 5.1 surround sound audio...
  • Page 112 CHAPTER 7: SPECIFICATIONS Audio Internal microphone support Volume controls Hard-Drive Storage Interface Number of storage drives Hard drive dual digital microphone in camera assembly program menus and keyboard media function keys • SATA 2.0 (3Gb/s) • Solid‑State Drive (SSD) • two 2.5 inch SATA 2.0 (3Gb/s) hard drives •...
  • Page 113 Media Card Reader Cards supported CHAPTER 7: SPECIFICATIONS • Secure Digital (SD) memory card • Secure Digital Input/Output (SDIO) card • Secure Digital Extended Capacity (SDXC) card • MultiMedia Card (MMC) • MultiMedia Card plus (MMC+) • Memory Stick • Memory Stick PRO •...
  • Page 114 CHAPTER 7: SPECIFICATIONS Display Type Maximum resolution Dimensions (active area) Height Width Diagonal Refresh rate Operating angle Pixel pitch Controls • 17.3 inch HD+ WLED • 17.3 inch FHD WLED • 17.3 inch FHD 120 Hz WLED • 17.3 inch FHD 120 Hz WLED with nVidia 3D vision support 1920 x 1080 215 mm (8.46 inches)
  • Page 115 Diagonal viewing angle CHAPTER 7: SPECIFICATIONS 82 (Korea, U.S., and Canada); 83 (Europe); 86 (Japan) RGB; colors can be changed by invoking the AlienFX application in the Alienware Command Center. For information, see “Alienware Command Center” on page 40. 240 cpi 54.00 mm (2.13 inches) sensor-active area...
  • Page 116 CHAPTER 7: SPECIFICATIONS Battery 9-cell “smart” lithium ion (92 Whr) Height Width Depth Weight Voltage Operating time Life span (approximate) Temperature range Operating Storage Coin‑cell battery 22.00 mm (0.87 inches) 233.00 mm (9.17 inches) 90.00 mm (3.54 inches) 0.52 kg (1.14 lb) 11.10 VDC battery operating time varies depending on operating conditions and can be significantly reduced under...
  • Page 117 AC Adapter Type Input voltage Input current (maximum) 150 W 240 W Input frequency Output current 150 W 240 W Output power 150 W 240 W Rated output voltage CHAPTER 7: SPECIFICATIONS 150 W/240 W 100‑240 VAC 2.50 A 3.50 A 50‑60 Hz 7.70 A (continuous) 12.30 A (continuous)
  • Page 118 CHAPTER 7: SPECIFICATIONS AC Adapter Temperature range Operating 150 W 240 W Storage Connector types DC connector AC connector Computer Environment Temperature range Operating Storage 0° to 35°C (32° to 95°F) 0° to 40°C (32° to 104°F) –40° to 70°C (–40° to 158°F) 3-pin, 7.4 mm plug 3-pin –...
  • Page 119 Computer Environment Relative humidity (maximum) Operating Storage Maximum vibration (Using a random vibration spectrum that simulates user environment) Operating Storage Maximum shock (Measured with hard drive in operating status and a 2‑ms half‑sine pulse for operating. Also measured with hard drive in head‑parked position and a 2‑ms half‑sine pulse for storage) Operating Storage...
  • Page 120 CHAPTER 7: SPECIFICATIONS...

  • Page 121: Appendix

    APPENDIX APPENDIX...

  • Page 122: General And Electrical Safety Precautions

    APPENDIX GENERAL AND ELECTRICAL SAFETY PRECAUTIONS Computer Setup • Read all instructions marked on the product and in the documentation before operating your computer. • Retain all safety and operating instructions. • Never use this product near water or a heat source. •...
  • Page 123 Computer Use • Route the power cable and all cables away from where people might walk or trip over them. Do not allow anything to rest on the power cable. • Do not spill anything on or into your computer. •...
  • Page 124 • Your computer was dropped or the case was damaged. • Normal operation of the computer does not occur when the operating instructions are followed. Replacement Components or Accessories It is only advised to use replacement parts or accessories recommended by Alienware.

  • Page 125: Contacting Alienware

    CONTACTING ALIENWARE For customers in the United States/Canada, call 1-800-ALIENWARE. NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone‑based support and service options. Because availability varies by country and product, some services may not be available in your area.
  • Page 126 APPENDIX Websites You can learn about Alienware products and services on the following websites: • www.dell.com • www.dell.com/ap (Asian/Pacific countries only) • www.dell.com/jp (Japan only) • www.euro.dell.com (Europe only) • www.dell.com/la (Latin American and Caribbean countries) • www.dell.ca (Canada only) You can access Alienware Support through the following websites: •...
  • Page 127 Information for NOM, or Official Mexican Standard (Only for Mexico) The following information is provided in the device(s) described in this document in accordance with the requirements of the Official Mexican Standard (NOM): Importer: Dell México S.A. de C.V. Paseo de la Reforma 2620 - Flat 11° Col.

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Alienware m17x r3

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