Alienware m17 R5 AMD Service Manual
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Alienware m17 R5 AMD Service Manual

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Alienware m17 R5 AMD
Service Manual
Regulatory Model: P50E
Regulatory Type: P50E001/P50E002/P50E003
March 2022
Rev. A00

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  • Page 1 Alienware m17 R5 AMD Service Manual Regulatory Model: P50E Regulatory Type: P50E001/P50E002/P50E003 March 2022 Rev. A00...
  • Page 2 Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

  • Page 3: Table Of Contents

    Transporting sensitive components............................8 After working inside your computer............................8 Chapter 2: Removing and installing components..................10 Recommended tools................................10 Screw list..................................... 10 Major components of Alienware m17 R5 AMD......................... 11 Base cover................................... 13 Removing the base cover.............................. 13 Installing the base cover..............................15 Solid-state drive..................................18 Removing the M.2 2230 solid-state drive in slot one....................
  • Page 4 Power-adapter port................................40 Removing the power-adapter port..........................40 Installing the power-adapter port..........................41 Touchpad.................................... 42 Removing the touchpad............................... 42 Installing the touchpad..............................43 Display assembly................................45 Removing the display assembly............................45 Installing the display assembly............................46 Keyboard-controller board............................... 49 Removing the keyboard-controller board........................49 Installing the keyboard-controller board........................
  • Page 5 Built-in self-test (BIST)...............................79 M-BIST................................... 79 LCD Built-in Self Test (BIST)............................79 Recovering the operating system............................80 WiFi power cycle................................80 Drain residual flea power (perform hard reset)........................80 Backup media and recovery options..........................81 Chapter 6: Getting help and contacting Alienware................82...

  • Page 6: Chapter 1: Working Inside Your Computer

    Working inside your computer Before working inside your computer About this task NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Steps 1. Save and close all open files and exit all open applications. 2.

  • Page 7: Electrostatic Discharge-Esd Protection

    CAUTION: Exercise caution when handling Lithium-ion batteries in laptops. Swollen batteries should not be used and should be replaced and disposed properly. NOTE: The color of your computer and certain components may appear differently than shown in this document. Electrostatic discharge—ESD protection ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards, processors, memory DIMMs, and system boards.

  • Page 8: Transporting Sensitive Components

    best method for doing this test. If you do not have your own wrist strap tester, check with your regional office to find out if they have one. To perform the test, plug the wrist-strap's bonding-wire into the tester while it is strapped to your wrist and push the button to test.
  • Page 9 4. Connect your computer and all attached devices to their electrical outlets. 5. Turn on your computer.

  • Page 10: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #1 ● Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box.

  • Page 11: Major Components Of Alienware M17 R5 Amd

    Type-C bracket M2x4 System board M2x4 Fan and heat-sink assembly M2x4 Ethernet and audio board M2x4 USB board M2x4 Power button M2x2 Major components of Alienware m17 R5 AMD The following image shows the major components of Alienware m17 R5 AMD.
  • Page 12 1. Base cover 2. Wireless card 3. Memory modules 4. Fan and heat-sink assembly 5. USB board 6. System board 7. Palm-rest and keyboard assembly 8. Right speaker 9. Display assembly 10. Touchpad 11. Touchpad bracket 12. Left speaker 13. Keyboard-controller board 14.

  • Page 13: Base Cover

    NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options. Base cover Removing the base cover Prerequisites 1.

  • Page 15: Installing The Base Cover

    Steps 1. Remove the four screws (M2.5x5) that secure the base cover to the palm-rest and keyboard assembly. 2. Loosen the two captive screws (M2.5x14) that secure the base cover to the palm-rest and keyboard assembly. 3. Loosen the two captive screws (M2.5x6) that secure the base cover to the palm-rest and keyboard assembly. 4.
  • Page 17 Steps 1. Connect the battery cable to the system board. 2. Adhere the tape that secures the battery cable to the battery. 3. Slide the tabs on the top of the base cover under the rear I/O-cover and snap the base cover to the palm-rest and keyboard assembly.

  • Page 18: Solid-State Drive

    Solid-state drive Removing the M.2 2230 solid-state drive in slot one Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task NOTE: This procedure is applicable only to computers shipped with an M.2 2230 solid-state drive installed in M.2 slot one (SSD1).

  • Page 19: Removing The M.2 2280 Solid-State Drive In Slot One

    About this task NOTE: This procedure is applicable if you are installing a M.2 2230 solid-state drive into M.2 slot one (SSD1). NOTE: Supported card configurations on M.2 slot one (SSD1): ● M.2 2230 solid-state drive ● M.2 2280 solid-state drive NOTE: This procedure is applicable only to computers shipped with NVIDIA GeForce RTX 3050 Ti graphics card.

  • Page 20: Installing The M.2 2280 Solid-State Drive In Slot One

    About this task NOTE: This procedure is applicable only to computers shipped with an M.2 2280 solid-state drive installed in M.2 slot one (SSD1). NOTE: The M.2 card installed on M.2 slot one (SSD1) will depend on the configuration ordered. Supported card configurations: ●...

  • Page 21: Procedure To Move The Screw Mount In Ssd Slot One

    The following image(s) indicate the location of the M.2 2280 solid-state drive in slot one and provides a visual representation of the installation procedure. Steps 1. Align the notch on the M.2 2280 solid-state drive with the tab on the M.2 card slot on the system board. 2.

  • Page 22: Removing The M.2 2230 Solid-State Drive In Slot Two

    3. To install a M.2 2230 solid-state drive in SSD slot one, see installing the M.2 2230 solid-state drive in SSD slot one. 4. To install a M.2 2280 solid-state drive in SSD slot one, see installing the M.2 2280 solid-state drive in SSD slot one.

  • Page 23: Installing The M.2 2230 Solid-State Drive In Slot Two

    Steps 1. Remove the two screws (M2x4) that secure the M.2 2230 thermal shield to the palm-rest and keyboard assembly. 2. Slide and remove the M.2 2230 thermal shield off the solid-state drive. 3. Slide and remove the M.2 2230 solid-state drive from the solid-state drive slot. Installing the M.2 2230 solid-state drive in slot two Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 24: Removing The M.2 2280 Solid-State Drive In Slot Two

    Steps 1. Align the notch on the M.2 2230 solid-state drive with the tab on the M.2 card slot on the system board. 2. Slide the M.2 2230 solid-state drive into the M.2 card slot on the system board. 3. Align and place the solid-state drive thermal shield on the solid-state drive. 4.

  • Page 25: Installing The M.2 2280 Solid-State Drive In Slot Two

    Steps 1. Remove the two screws (M2x4) that secure the M.2 2280 thermal shield to the palm-rest and keyboard assembly. 2. Lift the M.2 2280 thermal shield off the solid-state drive. 3. Slide and remove the M.2 2280 solid-state drive from the solid-state drive slot. Installing the M.2 2280 solid-state drive in slot two Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 26: Procedure To Move The Screw Mount In Ssd Slot Two

    Steps 1. Align the notch on the M.2 2280 solid-state drive with the tab on the M.2 card slot on the system board. 2. Slide the M.2 2280 solid-state drive into the M.2 card slot on the system board. 3. Slide the tab on the M.2 2280 thermal shield into the M.2 card slot and align the screw holes on the thermal shield to the screw holes on the palm-rest and keyboard assembly.

  • Page 27: Memory Module

    3. To install a M.2 2230 solid-state drive in SSD slot two, see installing the M.2 2230 solid-state drive in SSD slot two. 4. To install a M.2 2280 solid-state drive in SSD slot two, see installing the M.2 2280 solid-state drive in SSD slot two.

  • Page 28: Installing The Memory Module

    Steps 1. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops up. 2. Slide and remove the memory module from the memory-module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges. Do not touch the components on the memory module.

  • Page 29: Wireless Card

    Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly at an angle, into the memory-module slot. 3. Press the memory module down until it clicks into place. CAUTION: To prevent damage to the memory module, hold the memory module by the edges.

  • Page 30: Installing The Wireless Card

    Steps 1. Remove the screw (M2x4) that secures the wireless-card bracket to the wireless card and palm-rest and keyboard assembly. 2. Slide and lift the wireless-card bracket off the wireless card. 3. Disconnect the antenna cables from the wireless card. 4.
  • Page 31 Steps 1. Connect the antenna cables to the wireless card. NOTE: The following table provides the antenna-cable color scheme for the wireless card that is supported by your computer. Table 2. Antenna-cable color scheme Connectors on the Antenna-cable color Silkscreen marking wireless card △...

  • Page 32: Rear-I/O Cover

    Rear-I/O cover Removing the rear-I/O cover Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image(s) indicate the location of the rear-I/O cover and provides a visual representation of the removal procedure. Steps 1.

  • Page 33: Installing The Rear-I/O Cover

    5. Remove the rear I/O-cover from the palm-rest and keyboard assembly. Installing the rear-I/O cover Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the rear-I/O cover and provides a visual representation of the installation procedure. Steps 1.

  • Page 34: Battery

    Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Battery Lithium-ion battery precautions CAUTION: ● Exercise caution when handling Lithium-ion batteries. ● Discharge the battery completely before removing it. Disconnect the AC power adapter from the system and operate the computer solely on battery power—the battery is fully discharged when the computer no longer turns on when the power button is pressed.

  • Page 35: Installing The Battery

    Steps 1. Peel the tape that secures the battery cable to the battery. 2. Disconnect the battery cable from the system board. NOTE: Step 1 and step 2 are applicable only if the battery cable has not been disconnected. 3. Remove the three screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 4.

  • Page 36: Battery Cable

    Steps 1. Using the alignment posts, place the battery on the palm-rest and keyboard assembly. 2. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 3. Replace the three screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 4.

  • Page 37: Installing The Battery Cable

    Steps 1. Turn the battery over. 2. Peel the tape that secures the battery cable off the battery. 3. Disconnect the battery cable from the battery. 4. Remove the battery cable from the routing guides on the battery. Installing the battery cable Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 38: Speakers

    Steps 1. Route the battery cable through the routing guides on the battery. 2. Connect the battery cable to the battery. 3. Adhere the tape that secures the battery cable to the battery. 4. Turn the battery over. Next steps 1.

  • Page 39: Installing The Speakers

    Steps 1. Disconnect the speaker cable from the system board. 2. Remove the speaker cable from the routing guides on the palm-rest and keyboard assembly. 3. Lift the right and left speaker, along with its cable, off the palm-rest and keyboard assembly. Installing the speakers Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 40: Power-Adapter Port

    Steps 1. Using the alignment posts, place the left and right speakers into their slots on the palm-rest and keyboard assembly. NOTE: Ensure that the alignment posts are threaded through the rubber grommets on the speaker. 2. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. 3.

  • Page 41: Installing The Power-Adapter Port

    Steps 1. Peel the tape that secures the display-cable connector latch to the system board. 2. Open the latch and disconnect the display cable from the system board. 3. Disconnect the Alien head LED-cable from the system board. 4. Peel the display cable off the system board and remove the display cable from the slot on the palm-rest and keyboard assembly. 5.

  • Page 42: Touchpad

    Steps 1. Lift the Mylar that covers the system board. 2. Slide the power-adapter port at an angle into the slot on the palm-rest and keyboard assembly and adhere the power-adapter port cable to the system board. 3. Connect the power-adapter port cable to the system board. 4.

  • Page 43: Installing The Touchpad

    About this task The following image(s) indicate the location of the touchpad and provides a visual representation of the removal procedure. Steps 1. Remove the two screws (M2x2) that secure the touchpad bracket to the palm-rest and keyboard assembly. 2. Lift the touchpad bracket off the palm-rest and keyboard assembly. 3.
  • Page 44 Steps 1. Align and place the touchpad into the slot on the palm-rest and keyboard assembly. 2. Turn the computer over and open the display to ensure that the touchpad is equally aligned on all sides. NOTE: The image below shows the proper touchpad alignment for your computer. 3.

  • Page 45: Display Assembly

    Display assembly Removing the display assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the rear-I/O cover. About this task The following image(s) indicate the location of the display assembly and provides a visual representation of the removal procedure.

  • Page 46: Installing The Display Assembly

    Steps 1. Disconnect the camera cable from the system board. 2. Peel the tapes securing the camera cable to the system board. 3. Remove the camera cable through the routing on the fan and palm-rest and keyboard-assembly. 4. Peel the tape that secures the display-cable connector latch to the system board. 5.
  • Page 48 Steps 1. Place the display assembly on the palm-rest and keyboard assembly. CAUTION: To avoid damaging the display, do not slide display assembly over the palm-rest and keyboard assembly. 2. Align the screw holes on the display assembly with the screw holes on the palm-rest and keyboard assembly. 3.

  • Page 49: Keyboard-Controller Board

    Keyboard-controller board Removing the keyboard-controller board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. About this task The following image(s) indicate the location of the keyboard-controller board and provides a visual representation of the removal procedure.

  • Page 50: Installing The Keyboard-Controller Board

    4. Open the latch and disconnect the keyboard-controller board cable from the system board. 5. Remove the screw (M2x2) that secures the keyboard-controller board to the palm-rest and keyboard assembly. 6. Lift the keyboard-controller board off the palm-rest and keyboard assembly. 7.

  • Page 51: System Board

    4. Connect the keyboard cable to the keyboard-controller board and close the latch to secure the cable. 5. Connect the keyboard-backlight cable to the keyboard-controller board and close the latch to secure the cable. 6. Adhere the Mylar on to the keyboard-controller board. Next steps 1.
  • Page 52 11. Left-fan cable 12. M.2 card slot for solid-state drive 1 13. Wireless-card slot 14. Camera cable 15. Power-button cable The following image(s) indicate the location of the system board and provides a visual representation of the removal procedure.

  • Page 53: Installing The System Board

    Steps 1. Peel the Mylar covering the system board. NOTE: Re-adhere the Mylar after any installation/replacement procedures. 2. Remove the two screws (M2x4) that secure the Type-C bracket to the system board. 3. Lift the Type-C bracket off the system board. 4.
  • Page 54 About this task The following image indicates the connectors on your system board. 1. Display cable 2. Alien head LED-cable 3. Power-adapter port cable 4. Right-fan cable 5. Speaker cable 6. M.2 card slot for solid-state drive 2 7. Battery cable 8.
  • Page 56 Steps 1. Turn the system board over. 2. Install the fan and heat-sink assembly. 3. Install the ethernet and audio board. 4. Install the board. 5. Turn the system-board assembly over. 6. Using the alignment posts, place the system-board assembly on the palm-rest and keyboard assembly. 7.

  • Page 57: Fan And Heat-Sink Assembly

    4. Install the M.2 2230 solid-state drive M.2 2280 solid-state drive in slot one, whichever applicable. 5. Install the M.2 2230 solid-state drive M.2 2280 solid-state drive in slot two, whichever applicable. 6. Install the memory module. 7. Install the base cover.

  • Page 58: Installing The Fan And Heat-Sink Assembly

    Steps 1. Disconnect the left-fan cable and right-fan cable from the system board. 2. Turn over the system-board assembly. 3. In reverse sequential order (6>5>4>3>2>1), loosen the six captive screws (M2x4) that secure the fan and heat-sink assembly to the system board. 4.

  • Page 59: Ethernet And Audio Board

    Steps 1. Place the fan and heat-sink assembly on the system board. 2. Align the screw holes on the fan and heat-sink assembly to the screw holes on the system board. 3. In sequential order (1>2>3>4>5>6>), tighten the six captive screws (M2x4) that secure the fan and heat-sink assembly to the system board.

  • Page 60: Installing The Ethernet And Audio Board

    4. Remove the M.2 2230 solid-state drive M.2 2280 solid-state drive in slot one, whichever applicable. 5. Remove the M.2 2230 solid state drive M.2 2280 solid-state drive in slot two, whichever applicable. 6. Remove the wireless card. 7. Remove the rear-I/O cover.

  • Page 61: Usb Board

    Steps 1. Connect the ethernet and audio board to the system-board assembly. 2. Align the screw holes on the ethernet and audio board with the screw holes on the system-board assembly. 3. Replace the two screws (M2x4) that secure the ethernet and audio board to the system-board assembly. 4.

  • Page 62: Installing The Usb Board

    NOTE: The system board can be removed and installed along with the ethernet and audio board, USB board, and fan and heat sink-assembly. This simplifies the removal and installation procedure and avoids breaking the thermal bond between the system board and heat sink. About this task The following image(s) indicate the location of the USB board and provides a visual representation of the removal procedure.

  • Page 63: Power Button

    Steps 1. Connect the USB board to the system-board assembly. 2. Align the screw holes on the USB board with the screw holes on the system-board assembly. 3. Replace the two screws (M2x4) that secure the USB board to the system-board assembly. 4.

  • Page 64: Installing The Power Button

    NOTE: The system board can be removed and installed along with the ethernet and audio board, USB board, and fan and heat sink-assembly. This simplifies the removal and installation procedure and avoids breaking the thermal bond between the system board and heat sink. About this task The following image(s) indicate the location of the power button and provides a visual representation of the removal procedure.

  • Page 65: Palm-Rest And Keyboard Assembly

    Steps 1. Align and place the power button, along with its cable, into the slot on the palm-rest and keyboard assembly. 2. Align the screw holes on the power-button bracket with the screw holes on the palm-rest and keyboard assembly. 3.

  • Page 66: Installing The Palm-Rest And Keyboard Assembly

    11. Remove the touchpad. 12. Remove the display assembly. 13. Remove the keyboard-controller board. 14. Follow the procedure from step 1 to step 20 in Removing the system board. NOTE: The system board can be removed and installed along with the ethernet and audio board, USB board, and fan and heat sink-assembly.
  • Page 67 Steps Place the palm-rest and keyboard assembly on a flat and clean surface and perform the post-requisites to install the palm-rest and keyboard assembly. NOTE: Install the solid-state drive mounts on slot one and two from the old palm-rest and keyboard assembly into the new palm-rest and keyboard assembly.

  • Page 68: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347.

  • Page 69: Chapter 4: System Setup

    System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 70: System Setup Options

    System setup options NOTE: Depending on your computer and its installed devices, the items listed in this section may or may not appear. Table 3. System setup options—Main menu Main System Time Displays the current time in hh:mm:ss format. System Date Displays the current date in mm/dd/yyyy format.
  • Page 71 Table 4. System setup options—Advance menu (continued) Advanced Default: Enabled Function Key Behavior Allows you to set function key or multimedia key as the default function key behavior. Default: Multimedia key Keyboard Illumination Selects the operating mode of the keyboard illumination feature.
  • Page 72 Table 5. System setup options—Security menu Security Admin Password Displays if the administrator password is clear or set. System Password Displays if the system password is clear or set. Default: Not Set Asset tag Set your system’s Asset Tag Admin Password Allows you to set the administrator password.

  • Page 73: System And Setup Password

    Table 6. System setup options—Boot menu (continued) Boot Default: Disabled Table 7. System setup options—Exit menu Exit Exit Saving Changes Allows you to exit system setup and save your changes. Save Change Without Exit Allows you to save your changes without exiting the BIOS setup.

  • Page 74: Deleting Or Changing An Existing System Setup Password

    ● Lower case letters from a to z. 3. Type the system password that you entered earlier in the Confirm new password field and click OK. 4. Press Esc and save the changes as prompted by the pop-up message. 5. Press Y to save the changes. The computer restarts.

  • Page 75: Updating The Bios

    Updating the BIOS Updating the BIOS in Windows Steps 1. Go to www.dell.com/support. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search. NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer. You can also use the product ID or manually browse for your computer model.
  • Page 76 ● AC power adapter that is connected to the computer ● Functional computer battery to flash the BIOS Perform the following steps to perform the BIOS update flash process from the F12 menu: CAUTION: Do not turn off the computer during the BIOS update process. The computer may not boot if you turn off your computer.

  • Page 77: Chapter 5: Troubleshooting

    Troubleshooting Handling swollen Lithium-ion batteries Like most laptops, Dell laptops use lithium-ion batteries. One type of lithium-ion battery is the lithium-ion polymer battery. Lithium- ion polymer batteries have increased in popularity in recent years and have become standard in the electronics industry due to customer preferences for a slim form factor (especially with newer ultra-thin laptops) and long battery life.

  • Page 78: Supportassist Diagnostics

    Off: ● Power adapter is connected, and the battery is fully charged. ● Computer is running on battery, and the battery has more than 5% charge. ● Computer is in sleep state, hibernation, or turned off. The power and battery-status light may also blink red or blue according to pre-defined "beep codes" indicating various failures. For example, the power and battery-status light blinks red two times followed by a pause, and then blinks blue three times followed by a pause.

  • Page 79: Built-In Self-Test (Bist)

    NOTE: Some tests are meant for specific devices and require user interaction. Ensure that you are present in front of the computer when the diagnostic tests are performed. For more information, see SupportAssist Pre-Boot System Performance Check. Built-in self-test (BIST) M-BIST M-BIST (Built In Self-Test) is the system board's built-in self-test diagnostics tool that improves the diagnostics accuracy of system board embedded controller (EC) failures.

  • Page 80: Recovering The Operating System

    8. At the end of the last solid color (red), the system will shut down. NOTE: Dell SupportAssist Pre-boot diagnostics upon launch, initiates an LCD BIST first, expecting a user intervention confirm functionality of the LCD. Recovering the operating system When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell SupportAssist OS Recovery.

  • Page 81: Backup Media And Recovery Options

    6. Install the battery. 7. Install the base cover. 8. Connect the power adapter to your computer. 9. Turn on your computer. NOTE: For more information about performing a hard reset, see the knowledge base article 000130881 www.dell.com/ support. Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows.

  • Page 82: Chapter 6: Getting Help And Contacting Alienware

    Getting help and contacting Alienware Self-help resources You can get information and help on Alienware products and services using these online self-help resources: Table 11. Alienware products and online self-help resources Self-help resources Resource location Information about Alienware products and services www.alienware.com...

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