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Chapter 6 - Service, Warranty & Tech Support
6.3
Tech Support
Multi-Tech has an excellent staff of technical support personnel available to help you get the most out
of your Multi-Tech product. If you have any questions about the operation of this unit, call 1-800-972-
2439. Please fill out the modem information (below), and have it available when you call. If your
modem requires service, the tech support specialist will guide you on how to send in your modem
(see Section 6.3.2).
6.3.1
Recording Modem Information
Please fill in the following information on your Multi-Tech modem. This will help tech support in
answering your questions.
Modem Model No.:
Modem Serial No.:
Modem Firmware Version:
COM Port #:
FAX Software Type and Version:
DataComm Software Type and Version:
The modem model and serial numbers are silkscreened on the bottom of your modem. The software
versions are printed on the diskette labels. Type ATI1 to display the modem firmware version.
Please note the status of your modem before calling tech support. This status can include LED
indicators, screen messages, diagnostic test results, problems with a specific application, etc. Use
the space below to note modem status:
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