Chapter 3: Introduction - Avaya 3500 Series Troubleshooting Manual

Chapter 3: Introduction

Use this document to help you troubleshoot the Avaya Ethernet Routing Switch 3500 Series.
This document:
• Describes the diagnostic tools and utilities available for troubleshooting the Avaya Ethernet Routing
Switch 3500 Series products using Avaya Command Line Interface (ACLI) and Enterprise Device
Manager (EDM)
• Guides you through some common problems to achieve a first tier solution to these situations
• Advises you what information to compile prior to troubleshooting or calling Avaya for help
This documents assumes that you:
• Have basic knowledge of networks, ethernet bridging, and IP routing
• Are familiar with networking concepts and terminology
• Have experience with Graphical User Interface (GUI)
• Have basic knowledge of network topologies
Troubleshooting tools
The Ethernet Routing Switch 3500 Series products support a range of protocols, utilities, and diagnostic
tools that you can use to monitor and analyze traffic, monitor laser operating characteristics, capture and
analyze data packets, trace data flows, view statistics, and manage event messages.
Certain protocols and tools are tailored for troubleshooting specific Ethernet Routing Switch 3500 Series
network topologies. Other tools are more general in their application and can be used to diagnose and
monitor ingress and egress traffic.
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