Akuvox R27 Series Admin Manual
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Akuvox R27 Series Admin Manual

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R27 Series Door Phone Admin Guide
R27A
R27C

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Summary of Contents for Akuvox R27 Series

  • Page 1 R27 Series Door Phone Admin Guide R27A R27C...
  • Page 2 About This Manual Thank you for choosing Akuvox’s R27A /C door phone. This manual is intended for end users, who need to properly configure the door phone. It provides all functions and configuration of R27A/C, the information detailed in this user manual applicable to firmware version 27.0.2.194 rom or lower version.

  • Page 3: Table Of Contents

    Contents 1. Product Overview................................1 1.1. Instruction............................................1 1.2. At a Glance............................................2 1.3. Connector Introduction........................................4 1.4. Daily Use............................................5 1.4.1. Making a Call........................................5 1.4.2. Receiving a Call........................................5 1.4.3. Unlock............................................ 5 2. Basic Setting..................................6 2.1. Administrator interface........................................6 2.1.1. System Information......................................6 2.1.2.
  • Page 4 3.3.1. DHCP........................................... 11 3.3.2. Static IP..........................................11 3.4. Account............................................12 3.4.1. SIP Account.........................................12 3.4.2. SIP Sever 1......................................... 12 3.4.3. SIP Sever 2......................................... 13 3.4.4. Outbound Proxy Server.....................................13 3.4.5. Transport Type........................................13 3.4.6. NAT............................................14 3.5. Call Setting............................................. 15 3.5.1. Public Key..........................................15 3.5.2. Speed Dial...........................................16 3.5.3.
  • Page 5 3.8.2. Obtain and Add Card......................................21 3.8.3. Private Key Management....................................22 3.9. Relay Setting..........................................22 3.9.1. Relay............................................ 22 3.9.2. Open Relay via HTTP......................................23 3.10. Input.............................................. 24 4. Web Advance..................................25 4.1. Intercom-Advanced........................................25 4.2. LED Setting............................................ 27 4.3. Live Stream............................................ 28 4.4. RTSP...............................................28 4.5.
  • Page 6 4.10. Call Feature..........................................40 4.11. Voice..............................................42 4.12. Dial Plan............................................43 4.13. Multicast............................................44 4.14. Log..............................................45 4.14.1. Call Log..........................................45 4.14.2. Door Log..........................................45 4.15. Web Relay............................................46 4.16. Upgrade-Basic..........................................47 4.17. Upgrade-Advanced........................................47 4.17.1. PNP............................................ 48 4.17.2. Manual Autop........................................48 4.17.3. Automatic Autop....................................... 49 4.17.4. System Log........................................50 4.18.

  • Page 7: Product Overview

    1. Product Overview 1.1.Instruction Akuvox R27X is a SIP-compliant, hands-free and video outdoor phone. It can be connected with your Akuvox IP Phone for remote unlock control and monitor. You can operate the indoor handset to communicate with visitors via voice and video, and unlock the door if you wish.

  • Page 8: At A Glance

    1.2.At a Glance Features Body material: all-aluminum Camera: 3 Mega pixels, automatic lighting Physical & Power Numeric keypad with extra buttons 12V DC connector & POE Water-proof & Dust-proof: IP65 SIP v1(RFC2543), SIP v2(RFC3261) Audio codecs: G.711a, G.711μ, G.722, G.729 Sip Endpoint Video codecs: H.264 Echo Cancellation...
  • Page 9 Relays controlled individually by DTMF tones Camera permanently operational White balance: auto Door Entry Features Auto-night mode with LED illumination Office door phone with on-site or hosted IP-PBX Remote site entry over Internet Apartment/flat intercom with door access control...

  • Page 10: Connector Introduction

    1.3.Connector Introduction Connector Ethernet(POE) connector ， which can provide Ethernet(POE) both power and network connection. External power supply terminal if POE is not VIN(12V)/GND available. WG_D0/1 Wiegand terminal for wiegand access control RS485 terminal automation system RS485A/B control(e.g. Elevator control). Trigger signal input terminal(e.g.

  • Page 11: Daily Use

    1.4.Daily Use 1.4.1. Making a Call In the idle interface, press the account or IP address + Dial key to make a call. 1.4.2. Receiving a Call R27X will auto answer the incoming call by default. If users disable auto answer function, they can press dial key to answer the incoming call.

  • Page 12: Basic Setting

    2. Basic Setting 2.1.Administrator interface Press *2396# to enter administrator interface. Administrator interface provides some advanced permissions to administrators, including System Information, Admin Settings and System Settings. 2.1.1. System Information Press 1 to enter System Information to check IP address, Mac address and Firmware version of the door phone. 2.1.2.
  • Page 13 Clean admin card data Enter Admin Card Setting interface, press 2 to delete the current admin card. When you see “Please Swipe Admin Card..”, and place the added admin card you want to delete in the RF card area. After the screen shows “An admin card is deleted”, it means deleting successfully.

  • Page 14: System Setting

    2.1.3.2.Station No.Settings Users can setup the device location. (This function can not be used now. Akuvox will perfect it in next version ) 2.1.3.3.Restore default Enter System setting, and press 3 to enter restore interface. After you are sure to make the device restore to factory setting, you can swipe your admin card or enter admin code, then the device will restore.

  • Page 15: User Interface

    2.2.User interface Press *3888# to enter user interface. User interface includes Public Pin Modif, Add User Cards and Add Private Pin. These functions can only be accessed by administrator. 2.2.1. Public Pin Modify The default public Pin is 33333333. Before you modify public Pin, users need to swipe admin card or enter admin code, then you can enter 8 digit new Public Pin, click Dial key to save.

  • Page 16: Add Private Pin

    3. Web Basic 3.1.Obtain IP address The Akuvox R27A/C use DHCP IP by default. Press *2396# to enter Administrator interface. Enter System Information to check the phone IP address. 3.2.Access the device website Open a Web Browser, access the corresponding IP address. Then, enter the default user name and password to login. The default...

  • Page 17: Network Setting

    User Name: admin Password: admin 3.3.Network Setting Go to Network->Basic, dynamically or statically to obtain address. 3.3.1. DHCP R27A/C uses DHCP by default, it will get IP address, Subnet Mask, Default Gateway and DNS server address from DHCP server automatically. 3.3.2.

  • Page 18: Account

    3.4.Account Go to Account->Basic to configure sip account and sip server. 3.4.1. SIP Account Status: To display register result. Display Label: To configure label displayed on the phone ’ s LCD screen. Display Name: To configure name sent to the other call party for displaying.

  • Page 19: Sip Sever 2

    Registration Period: Registration Period: The registration will expire after Registration period, the IP phone will re-register automatically within registration period. 3.4.3. SIP Sever 2 Server IP: To display and configure Secondary SIP server settings. This is for redundancy, if registering to Primary SIP server fails, the IP phone will go to Secondary SIP server for registering.

  • Page 20: Nat

     UDP: UDP is an unreliable but very efficient transport layer protocol.  TCP: Reliable but less-efficient transport layer protocol.  TLS: Secured and Reliable transport layer protocol.  DNS-SRV: A DNS RR for specifying the location of services. 3.4.6. NAT To display and configure NAT(Net Address Translator) settings.

  • Page 21: Call Setting

    3.5.Call Setting Go to Intercom->Basic, to configure basic call setting. 3.5.1. Public Key Key Switch: To enable or disable the password unlock , it is much useful for some special occasion which do not allow to use password. Send Key: Limit to use the # key. It will prevent someone to enter the LCD setting illegally.

  • Page 22: Speed Dial

    3.5.2. Speed Dial This Feature is used to call out 4 numbers in the same time. After setup the number you need to call, press manage center key to call . 3.5.3. Push Button Action Action to execute: To choose suitable way to receive message or snapshot when pushing button.

  • Page 23: Action

    Dial In Time: To configure the max incoming dial time, available when auto answer is disabled. Dial Out Time: To configure the max no answer call time. 3.6.Action Go to Intercom->Action to set action receiver. 3.6.1. Email Notification Sender’s email address: To configure email address of sender.

  • Page 24: Ftp Notification

    SMTP password: configure password SMTP service(usually it is the same with the password of sender’s email). Email subject: To configure subject of email. Email content: To configure content of email. Email Test: To test whether email notification is available. 3.6.2. FTP Notification FTP Server: To configure URL of FTP server.

  • Page 25: Card Setting（R27A Only

    3.7.Card Setting（R27A Only） Go to Intercom -> Card setting, to manage card access system. 3.7.1. Import/Export Card Data R27A supports import or export the card data file, which is convenient for administrator to deal with a large number of cards. The maximum RF card is 500. 3.7.2.

  • Page 26: Obtain And Add Card

    3.7.3. Obtain and Add Card (1)Switch card status to 'Card Issuing' and click 'Apply'; (2)Place card on the card reader area and click 'Obtain'; (3)Name card and choose which door you want to open and the valid day and time; (4)Click 'Add' to add it into list.

  • Page 27: Private Key

    3.8.Private Key 3.8.1. Import/Export Card Data R27A/C supports import or export the private key file, which is convenient for administrator to deal with a large number of private keys. The maximum private key is 500. 3.8.2. Obtain and Add Card (1)Enter the PKey Name and 8 digit PKey Code;...

  • Page 28: Private Key Management

    3.8.3. Private Key Management Valid private key information will be shown in the list. Administrator could delete private key information or empty all the list. 3.9.Relay Setting Go to Intercom->Relay, to configure relay. 3.9.1. Relay There are three terminal of relay: NO, NC and COM. NO Notes:Relay operate a switch and does not deliver power, so user should prepare power adapter for external devices which stands for normally open contact while NC stands for normally...

  • Page 29: Open Relay Via Http

    Relay Type: Default state means NC and COM are normally closed, while Invert state means NC and COM are normally opened. Relay Delay: To configure the duration of opened relay. Over the value, the relay would be closed again. DTMF Option: To select digit of DTMF code, R27A/C support maximum 4 digits DTMF code.

  • Page 30: Input

    UserName & Password: Users can setup the username and password for HTTP unlock. URL format: http://IP_address/fcgi/do?action=OpenDoor&UserName=&Pa ssword=&DoorNum=1 3.10. Input R27A /C supports two input triggers Input A/B/C(DOOR A/B/C), and go to Intercom->Input to configure. Input Service: To enable or disable input trigger service. Trigger Option: To choose open circuit trigger or closed circuit trigger.

  • Page 31: Web Advance

    Http URL: To configure URL, If HTTP action is chosen. Open relay: To configure relay to open. Door status: To show the status of input signal. 4. Web Advance 4.1.Intercom-Advanced AEC Level: AEC(Configurable Acoustic and Line Echo Cancelers) is used to adjust the echo effect during the communication.
  • Page 32 intensity is smaller. User can configure the upper and lower bound and when photoresistor value is larger than upper bound, infrared LED will turn on. As contrast, when photoresistor value is smaller than lower bound, infrared LED will turn off and device turns to normal mode. Tamper Alarm: R27A integrates internal gravity sensor for the own security, and after enabling Tamper Alarm, if the gravity of R27A/C changes dramatically, the phone will alarm.

  • Page 33: Led Setting

    Wiegand: Using to integrate with some wiegand access control. R27A/C can be used as wiegand input or output. Wiegand Type: Support Wiegand 26, 34. The different number means different bits. Wiegand Mode: Input or Output. Typically, when you select input, we generally connect the wiegand input device, such as the wiegand card reader.

  • Page 34: Live Stream

    4.3.Live Stream Go to Intercom->Live Stream, check the real-time video from R27A. In addition, user also can check the real-time picture via URL: http://IP_address:8080/picture.jpg 4.4.RTSP R27A/C supports RTSP stream, go to Intercom->RTSP, to enable or disable RTSP server. The URL for RTSP stream is: rtsp://IP_address/live/ch00_0 RTSP Stream: To enable RTSP video and select the video codec.

  • Page 35: Onvif

    approximately identical level of video stream quality but a half bit rate. This type of compression is sometimes called MPEG-4 part 10. To modify the resolution, framerate and bitrate of H264. MPEG4 Video Parameters: MPEG4 is one of the network video image Compression standard.

  • Page 36: Motion

    supports ONVIF protocol as well. Go to Intercom->Onvif, to configure Onvif Mode and its UserName/Password. Switching Onvif Mode to Undiscoverable means that User must program Onvif’s URL manually. The Onvif’s URL is: http://IP_address:8090/onvif/device_service 4.6.Motion R27A/C supports motion detection, go to Intercom->Motion to configure detection parameter.

  • Page 37: Account-Advanced

    Close Relay ： When the action is triggered, choose the corresponding relay to unlock, it is more suitable for some urgent case. SDMC Upload：Upload the capture to the SDMC. Http URL: To configure URL, If HTTP action is chosen. Motion Detect Time Setting: To make Motion Detect Time for a whole week.

  • Page 38: Video Codec

    Audio Codec: R27A/C support four audio codec - PCMA, PCMU, G729, G722. Different audio codec requires different bandwidth, user can enable/disable them according to different network environment. Bandwidth consumption and sample rates. PCMA: 64kbit/s 8kHz PCMU: 64kbit/s 8kHz G729: 8kbit/s 8kHz Least consumption G722: 64kbit/s 16kHz Best quality...

  • Page 39: Dtmf

    Subscribe MWI: Message Waiting Indicator which is used to indicate whether there is unread new voice message. BLF: BLF is short for Busy Lamp Field which is used to monitor the designated extension status. ACD: Automatic Call Distribution is often used in offices for customer service, such as call center.

  • Page 40: Call

    4.7.4. Call Max Local SIP Port: To configure maximum local sip port for designated SIP account. Min Local SIP Port: To configure maximum local sip port for designated SIP account. Caller ID Header: To choose Caller ID Header format Auto Answer: If enabled, incoming call will be answered automatically.

  • Page 41: Session Timer

    Anonymous Call Rejection: If enabled, calls who block their information will be screened out. Missed Call Log: If enabled, any missed call will be recorded into call log. Prevent Hacking: If enabled, it will prevent sip message from hacking 4.7.5. Session Timer If enabled, the on going call will be disconnected automatically once the session expired unless it’s been refreshed by UAC or UAS.

  • Page 42: Blf List

    4.7.6. BLF List To display or configure BLF List URI address. BLF List URI: BLF List is short for Busy Lamp Field List. BLFList PickUp Code: To set the BLF pick up code. BLFList BargeIn Code: To set the BLF barge in code. 4.7.7.

  • Page 43: User Agent

    Rport: Remote Port, if enabled, it will add Remote Port into outgoing SIP message for designated account. 4.7.9. User Agent One can customize User Agent field in the SIP message; if user agent is set to specific value, user can see the information from PCAP.
  • Page 44 SNMP: To display and configure SNMP settings. Active: To enable or disable SNMP feature. Port: To configure SNMP server’s port. Trusted IP: To configure allowed SNMP server address, it could be an IP address or any valid URL domain name. Notes: SNMP (Simple Network Management Protocols) is Internet-standard protocol for managing devices on IP networks.
  • Page 45 TR069:To display and configure TR069 settings. Active: To enable or disable TR069 feature. Version: To select supported TR069 version (version 1.0 or 1.1). ACS/CPE: ACS is short for Auto configuration servers as server side, CPE is short for Customer-premise equipment as client side devices.

  • Page 46: Time/Lang

    4.9.Time/Lang Go to Phone->Time/Lang, to select local Time Zone for NTP server. 4.10. Call Feature Go to Phone->Call Feature, to configure Phone-Call Feature. DND: DND (Do Not Disturb) allows IP phones to ignore any incoming calls. Return Code when DND: Determine what response code should be sent back to server when there is an incoming call if DND on.
  • Page 47 DND Off Code: The Code is used to turn off DND on server’s side, if configured, IP phone will send a SIP message to server to turn off DND on server side if you press DND when DND is Intercom: Intercom allows users to establish a call directly with the callee.

  • Page 48: Voice

    4.11. Voice Go to Phone->Voice, to configure volume and upload tone file. Mic Volume:To configure Microphone volume. Speaker Volume:To configure Speaker volume. Open Door Warning: Disable it, you will not hear the prompt voice when the door is opened. RingBack Upload: To upload the ring back tone by yourself. Opendoor Tone Upload:To upload the Opendoor tone by yourself.

  • Page 49: Dial Plan

    4.12. Dial Plan Allow user to modify selected rules information. Once user dial prefix value, it will call out Replace number. Import&Export R27A/C supports import or export the Dial plan, which is convenient for administrator to deal with a large number of dial plan.

  • Page 50: Multicast

    4.13. Multicast Paging Barge: Choose the multicast number, the range is 1-10. Paging priority Active: Enable o disable the multicast. Listening Address: Enter the IP address you need to listen. Label：Input the label for each listening address.

  • Page 51: Log

    4.14. Log 4.14.1. Call Log Go to Phone->Call Log, user can see a list of call which have dialed, received or missed. And user can delete calls from list. 4.14.2. Door Log Go to Phone->Call Log, user can see a list of door log which records card information and date.

  • Page 52: Web Relay

    4.15. Web Relay R27A/C can support extra web relay. This function is more safety to use DTMF code to remote unlock. Type: Connect web relay and choose the type. IP Address: Enter web relay IP address. User Name: it is an authentication for connecting web relay password: it is an authentication for connecting web relay Notes: Users can modify username and password in web relay website.

  • Page 53: Upgrade-Basic

    4.16. Upgrade-Basic Go to Upgrade->Basic, user can upgrade firmware; Reset to factory setting and reboot. Upgrade: Choose .zip firmware from your PC, then click Submit to start update. Reset To Factory Setting: Directly click Submit to reset R27A/C. Use this function with caution. All configuration will be removed.

  • Page 54: Pnp

    4.17.1. PNP Plug and Play, once PNP is enabled, the phone will send SIP subscription message to PNP server automatically to get Auto Provisioning server’s address. By default, this SIP message is sent to multicast address 224.0.1.75(PNP server address by standard). 4.17.2.

  • Page 55: Automatic Autop

    URL: Auto provisioning server address. User Name: Configure if server needs an username to access, otherwise left blank. Password: Configure if server needs a password to access, otherwise left blank. Common AES Key: Used for IP phone to decipher common Auto Provisioning configuration file.

  • Page 56: System Log

    4.17.4. System Log To display system log level and export system log file. System log level: From level 0~7.The higher level means the more specific system log is saved to a temporary file. By default, it’s level 3. Export Log: Click to export temporary system log file to local 4.18.

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