Volkswagen PASSAT 2013 Manual page 344

Description
Applicable only in Mexico, the AGCC, and South Korea
Frequently asked questions
If you suspect a malfunction or vehicle damage, read and follow the following advice before contacting
an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. You may also find
helpful information under "Characteristics" and "Checklist" in the index.
Description
Engine does not start.
Vehicle cannot be locked
or unlocked using vehicle
key.
Unusual noises.
Odd driving behavior.
Outside mirrors move
when vehicle is unlocked.
Front seats cannot be
adjusted with power
controls.
No jack or spare tire in
vehicle.
Possible causes, among
others
Electrical loads switched on.
Engine control malfunctioning.
Tire pressure too low.
Driving in the mountains.
Towing a trailer.
Driving with heavy payload.
Driving at high engine speed.
Possible causes among
others
Vehicle battery dead.
The wrong vehicle key is used.
Fuel level too low.
– Battery in the remote control
vehicle key is dead.
– Too far away from vehicle.
– Buttons pressed outside
operating range.
Cold engine, braking assist
systems, and electronic
steering column lock.
Assistance systems activated.
®
DSG Direct Shift Gearbox too
hot.
Convenience settings are
stored.
Vehicle battery dead.
Fuse blown.
Equipment differs depending
on vehicle.
Possible remedy
Switch off unnecessary loads.
Have the malfunction corrected.
Adjust tire pressure.
No direct corrective action possible.
– Check use.
– Remove if not in use.
No direct corrective action possible.
Select a higher gear.
Possible remedy
– Perform jump-start.
– Charge vehicle battery.
Use a valid vehicle key.
Refuel.
– Replace the battery in the remote
control vehicle key.
– Move closer to vehicle.
– Synchronize vehicle key.
– Lock or unlock vehicle manually.
Check the "Noises" entry in the index.
Check the "Assistance systems" entry
in the index.
Stop vehicle as soon as you can do so
safely
Correct convenience settings.
Charge vehicle battery.
Check fuse and replace if necessary.
No direct corrective action possible
because this depends on the