Frequently Asked Questions - Volkswagen PASSAT 2013 Manual

Applicable only in the United States and Canada

Frequently asked questions

If you suspect a malfunction or vehicle damage, read and follow the following advice before contacting
an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. You may also find
helpful information under "Characteristics" and "Checklist" in the index.
Description
Engine does not start.
Vehicle cannot be locked
or unlocked using vehicle
key.
Unusual noises.
Odd driving behavior.
Outside mirrors move
when vehicle is unlocked.
Front seats cannot be
adjusted with power
controls.
Features do not work as
described in this manual.
Headlights do not light up
the road as they should.
Electrical consumers do
not work.
Fuel consumption higher
than indicated.
Possible causes, among
others
Vehicle battery dead.
The wrong vehicle key is used.
Fuel level too low.
AdBlue fill level too low.
– Battery in the remote control
vehicle key dead.
– Too far away from vehicle
(out of range).
– Buttons have been pressed
too many times.
Cold engine, braking assist
systems, electronic steering
column lock.
Assistance systems activated.
®
DSG Direct Shift Gearbox too
hot.
Convenience settings are
stored.
Vehicle battery dead.
Fuse blown.
Settings were adjusted in the
Volkswagen Information
System.
– Headlights adjusted too high.
– Light bulbs burned out.
– Low beams not switched on.
Vehicle battery charge too low.
Remaining fuel level too low.
Fuse blown.
– Short hauls.
– "Jumpy" accelerator pedal.
Possible remedy
– Perform jump-start.
– Charge vehicle battery.
Use a valid vehicle key.
Refuel.
Refill AdBlue.
– Replace the battery in the remote
control vehicle key.
– Move closer to vehicle.
– Synchronize vehicle key.
– Lock or unlock vehicle manually.
Check the "Noises" entry in the index.
Check the "Assistance systems" entry
in the index.
Stop vehicle as soon as you can do so
safely
Correct convenience settings.
Charge vehicle battery.
Check fuse and replace if necessary.
Check and reset to factory settings if
necessary.
– Have the headlight range adjusted by
an authorized Volkswagen dealer or an
authorized Volkswagen Service
Facility.
– Change light bulbs.
– Switch on low beams.
Charge vehicle battery.
Refuel.
Check fuse and replace if necessary.
– Avoid short distance driving.
– Drive defensively.
– Accelerate smoothly.