Our Customer Service; Advice, Order And Complaint; Repairs And Spare Parts - Hanseatic MC-ID356 User Manual

Page GB-18

Our Customer Service

Our Customer Service
In order for us to help you quickly, please tell us:
Name of appliance
Inductive glass ceramic hob

Advice, order and complaint

Please contact your mail order company's
customer service centre if
– the delivery is incomplete,
– the appliance is damaged during transport,
– you have questions about your appliance,
– a malfunction cannot be rectified using the
troubleshooting table,
– you would like to order further accessories.
Please note:
You are responsible for the condition of the appliance and its proper use in the household. If you
call out for customer service due to an operating error, you will incur charges, even during the
guarantee/warranty period. Damage resulting from non-compliance with this manual unfortunate-
ly cannot be recognised.
Model Order number
MC-ID356 74062547

Repairs and spare parts

Customers in Germany
– Please contact our technical service:
Telephone 0 18 06 18 05 00
(landline 20 cents/call,
mobile max 60 cents/call)
Customers in Austria
– Please contact your mail order company's
customer service centre or product advice
centre.