Support Information - Section 3; Advanced Troubleshooting - Topcom WEBTALKER 6000 Installation Manual

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Advanced troubleshooting

PROBLEM
I have nowhere to
plug in the base
station.
I have problems with
my Webtalker.
I cannot sign in to
Skype.
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S U P P O R T I N F O R M AT I O N

Support information - Section 3

CAUSE
• Your computer or other
equipment may be occupying
the Internet connection port.
• You are not using the latest
software.
• There is a problem between
your Webtalker and the device
(modem/router/switch) to
which it is connected.
• You are using an incorrect
Skype name and/or password.
• You have no Skype account.
• Your base station is not
connected to the Internet.
• The base station has not been
provided an IP address.
SOLUTION
• Get a router, allowing you to attach more
units to the same Internet connection port.
If you are buying a new one, we recommend
a peer2peer-friendly router.
• Update the software via Settings >
Advanced > Firmware update > Latest
firmware.
• Restart your modem/router/switch and then
restart the base station by turning the power
off and on.
• Check the Skype name and/or password and
try again. Be sure to enter large and small
letters and special characters correctly.
• Create a Skype account via Status > Create
new account.
• Check that all cables are attached correctly.
• Check via Settings > Information that an
IP address is shown under IP address. If not,
check your Internet connection. If you are
using a router, switch or hub, restart the
device(s) and then restart the base station.
Please refer to My base station does not
receive an IP address under Advanced
troubleshooting.
SECTION
3
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