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Summary of Contents for Topcom WEBTALKER 6000
- Page 1 Skype Cordless Telephone In stal lati on G u i d e v 1. 0 6000 Webt@lker 6000 with Skype...
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Page 2: Table Of Contents
THIS IS HOW THE WEBTALKER WORKS ..........HOW THE MANUAL IS ORGANIZED . - Page 3 Dear customer Set the time and date ............40 Set the preferred line .
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Page 4: This Is How The Webtalker Works
This is how the Webtalker works THIS IS HOW THE WEBTALKER WORKS Your Webtalker could entirely change the way you think about using your telephone and using Skype. You can use your Webtalker to make and receive both landline and Skype calls. And, because Skype is built into your Webtalker, you no longer need a computer to use Skype. -
Page 5: How The Manual Is Organized
How the manual is organized This manual falls in three parts: (1) Installation and basic functions, (2) Advanced functions, (3) Support information. NEW USERS: • Please read Section 1 of this document. Section 2 is for more advanced users who wants a deeper knowledge of the Webtalker. -
Page 6: Installation And Basic Functions - Section 1
Installation and basic functions - Section 1 In the box • 1 cordless Webtalker handset • 1 charging cradle for the handset with power supply • 1 Webtalker base station • 1 power supply for the base station • 1 Ethernet cable •... -
Page 7: Your Handset At A Glance
SECTION Your handset at a glance Colour Display Displays the status of your handset. Key Pad Keys used for entering digits 0-9 and letters A-Z. Microphone Left soft Key. Selects the current menu item or confirms a setting, depending on the current screen. Right soft Key. -
Page 8: How To Install The Base Station
How to install the base station a) Connect on the base station to a LAN (Local Area Network) port on your broadband connection (modem, router, hub, switch etc.) using the provided Ethernet cable. b) Connect the power adapter to an active power outlet and connect adapter (12 V, 300 mA, 3.6 VA). -
Page 9: How To Install The Handset
SECTION How to install the handset 1) Push the top of the battery compartment cover on the back of the handset inwards and downwards. 2) Insert the two batteries provided with the handset, making sure that their plus and minus ends are facing the same way as shown in the illustrations on the sides of the battery compartment. -
Page 10: First Time Start-Up
First time start-up You must complete the following steps the first time you use your Webtalker. Start by turning on the handset by pressing until the handset turns on. I N S TA L L AT I O N A N D B A S I C F U N C T I O N S 1) Reset the base station by pressing the button on the back of the unit and insert the Webtalker in the cradle in order to register with the base station. - Page 11 SECTION NOTES: • The country setting configures the landline telephony port. • If your country setting is not configured correctly, emergency calls may not work properly. • Emergency calls via the landline are only possible if power is applied to the base station and the landline is properly connected.
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Page 12: Getting Started With Skype
Getting started with Skype ou can configure your Webtalker with an existing Skype account during the first-time installation, or you can optionally create a new Skype account. You only need a Skype username and password defined by you to create a new account. You can enter further account details when your Webtalker has been configured and is online. -
Page 13: Sign In To Skype
SECTION NOTES: • Use to change to lower-case, upper-case or numeric entry when entering your Skype name and password. Skype names can be 6-32 characters. You can use any mix of upper- and lower-case characters, numbers and punctuation marks. You cannot use spaces and your name cannot begin with a number or punctuation mark. -
Page 14: Skype Features Supported By Webtalker
All of these features are supported by your new Webtalker and are available at www.skype.com. Please visit www.topcom.net to explore which future Skype features your Webtalker supports. I N S TA L L AT I O N A N D B A S I C F U N C T I O N S 4) You are now asked whether you want to save your Skype name and password for automatic sign-in. -
Page 15: Main Display
SECTION Main Display The main display of your Webtalker provides various status indicators and access to the Skype menu-based interface. The illustration below shows the main screen and its elements. Radio signal Status Skype™ online status Action Radio signal status Battery status Notifications Skype online status... -
Page 16: Current Time
Current time Skype credit Action Action I N S TA L L AT I O N A N D B A S I C F U N C T I O N S The currently set time. Your current Skype credit balance. Left soft key. -
Page 17: Main Menu
SECTION Main Menu The main menu provides easy access to all of your Skype and Webtalker settings. The following table outlines the main menu items: Contacts Your contact list and the current Skype status of your contacts. Your calls, missed calls, incoming and outgoing calls, voicemails and exchange contact History details. -
Page 18: Contacts
Contacts Your contact list displays all of the names you can make calls to. If you have an existing Skype account, your contact list is automatically downloaded when you sign in. If you are new to Skype and have just created an account, your contact list will be empty. - Page 19 SECTION NOTES: • After you press sent, a confirmation message is displayed. The name is added to your contact list, and when accepted by the contact it will change status. • Please be patient as synchronization of Skype contacts might take several minutes. •...
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Page 20: Add A Skypeout Or Landline Contact
Add a SkypeOut or landline contact To add a SkypeOut or landline contact, press NOTES: • Use to change to lower-case, upper-case or numeric entry. • Use to input symbols from the symbol table. • SkypeOut allows you to make calls to traditional landline and mobile phones. Go to www.skype.com to learn more about SkypeOut. -
Page 21: Search For Skype Users
SECTION Search for Skype users To search for Skype users, press NOTES: • Use to change to lower-case, upper-case or numeric entry. • Use to input symbols from the symbol table. • Other options available during a search include: Search again – Repeats the search. Call –... -
Page 22: Make And Receive Calls
Make and receive calls The procedures for making and receiving calls apply to any type of call – Skype-to-Skype calls, SkypeOut calls and SkypeIn calls. Furthermore, you can use your phone for landline telephony. Call a Skype contact To make a Skype call: Dial a landline number To dial a landline number: I N S TA L L AT I O N A N D B A S I C F U N C T I O N S... -
Page 23: Receive A Call
SECTION NOTES: • You can select a preferred line for dialing by going to Menu > Settings > Phone settings > Preferred line. Choose one of the following options: 1) Always landline 2) Always SkypeOut 3) Always ask Receive a call When someone calls you, the ringing tone sounds and the incoming call message is displayed. -
Page 24: Troubleshooting
This is a guide to the most common problems that may occur during installation or use of your Webtalker. You can easily solve some of the problems yourself, but may need your broadband service provider or landline provider to help you with others. Check www.topcom.net for more information. PROBLEM... - Page 25 SECTION PROBLEM Handset is not registering (continued) No connection between handset and base station Handset on the charging cradle does not charge Handset does not ring POSSIBLE CAUSE SOLUTION • The base station is not • Make sure that the power supply is properly connected.
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Page 26: Advanced Functions - Section 2
SECTION Advanced functions - Section 2 Advanced functions - Section 2 Menu tree of your Webtalker The following menu trees show how the different features are accessed through the handset. generally used to move to the next level by choosing Select, Option or Back. From the idle screen, press MAIN MENU LEVEL 1... - Page 27 SECTION MAIN MENU LEVEL 1 Status Sign Out My Profile (continued) Change Password Auto Sign In Search Services Skype Credit SkypeIn Voicemail Settings Call Divert Privacy Manage blocked users Tones Time & Date LEVEL 2 LEVEL 3 Details shown to all Private Automatically Promt...
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Page 28: Emergency Calls
SECTION MAIN MENU LEVEL 1 Settings Cordless Settings (continued) Phone Settings Information Advanced Emergency calls PLEASE NOTE: • Skype does not allow emergency calls. Such calls are always routed to the landline connection. Therefore it is important that you set the correct landline country. Do not forget that your Webtalker has to be connected to a power outlet in order to work. -
Page 29: Skype Settings
SECTION Skype settings Change your online status Your online status can be seen by all Skype contacts authorised by you. For more on this, please see Main display in the Installation and basic functions section. For more on authorisations, please see Exchange contact details request in this section of the manual. -
Page 30: Choose Auto Or Manual Sign In
Choose auto or manual sign in Your first sign in has to be manual, but after that you can activate Auto sign in and sign in to your Skype account automatically, in case you should turn off the base station or the handset. If you activate Prompt, you have to enter your Skype password every time you sign in. -
Page 31: Change Your Skype Profile
SECTION Change your Skype profile In My profile you can tell other Skype users a bit about yourself. Please note that any Skype user can see all configurations you make in Details shown to all, even the Skype users you have not authorised. You must be signed into Skype to change your profile. -
Page 32: Change Your Password
a) In Show My Picture, press b) In Skype name, please note that you cannot change your Skype name here. c) In Full name, use the keypad to enter your data. d) In Gender, use to select (Male, Female, Both, Unknown). e) In Birthday, enter the month using the keypad, press using the keypad, press f) In Country/Region, use... -
Page 33: Create A Personal Voicemail Greeting
SECTION 5) Enter your new password, then press the “OK” softkey. 6) Repeat your new password, then press the “Change” softkey. Create a personal voicemail greeting Skype voicemail has a default voicemail greeting. You can also create your personal welcome greeting, which will be played back to people calling you when you are unable to answer the call. -
Page 34: Listen To Your Voicemail
NOTE: • You have to buy a Skype voicemail subscription to use this service. See more at www.skype.com. Listen to your voicemail Callers can leave a message for you. Whenever someone sends you a voicemail, the message You have 1 new voicemail will be displayed on your Webtalker. - Page 35 SECTION Play: Call: Send voicemail: Details: Delete: View profile: Add to contacts: My greeting: NOTE: • If you activate your voicemail through Settings incoming Skype and SkypeIn calls, not with calls on your landline. 3) Press to select Voicemail. 4) Press or just press 5) Press to select options (Play, Call, Send voicemail, Details, Delete, View...
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Page 36: Privacy
Privacy You can make restrictions as to whom you wish to accept a Skype or SkypeIn call from. Your choices are: Anyone: All Skype users can call you, even users not on your Contact list. Contacts: Skype users can call you only if they are on your Contact list. If details shared: Only Skype users authorised by you can call you. -
Page 37: Notification
SECTION Notification You can choose whether you want to be alerted by a tone whenever you receive a voicemail or an authorisation request. NOTE: Whenever you receive a voicemail, miss a call, or get an authorisation request, the light signal. Just press 1) From the Idle screen, press to enter the main menu. -
Page 38: Phone Settings
Phone settings Tones You can configure keypad tones, ring tones etc. on your Webtalker. The following are just a few examples. Change the call alert You can define how you want your Webtalker to alert you with incoming calls: Ringing: The handset will ring as long as the incoming call is active. -
Page 39: Change The Ring Tone
SECTION Change the ring tone You can define how you want your Webtalker to ring on incoming calls. Adjust the ringing volume You can adjust the ringing volume of the handset for incoming calls. 2) Press or just press Ring once, Beep once). 1) From Tones, press to select Ring tones. -
Page 40: Adjust The Keypad Tones
Adjust the keypad tones You can choose whether you want to hear a tone whenever you press a key or whether you want your keys to be silent. Set the time and date Your Webtalker will always obtain time and date information from the Internet. Thus, you only have to configure the Time zone and Daylight saving settings. - Page 41 SECTION 1) From the Idle screen, press to enter the main menu. 2) Press to select Settings. 3) Press to select Time and date. 4) Press to select Time zone. 5) Press or just press (GMT -12 GMT +13). 6) Press select Daylight saving.
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Page 42: Set The Preferred Line
If you wish to adjust the Time format and Time separator as well as the Date format and Date separator settings, this is easily done here. Set the preferred line You can configure how you want to route your outgoing calls when using Landline: Select this option if you always want to route your landline and/or mobile phone calls via the landline (traditional telephony). -
Page 43: Change The Country Code
SECTION Change the country code As Skype does not know where in the world you are connected to the Internet, you will always have to enter the country setting when calling landline phones and/or mobile phones via the Internet (SkypeOut). This applies even when you call a phone in your own country. - Page 44 A D VA N C E D S E T T I N G S 3) Press to select Phone settings. 4) Press to select Region. 5) Press to select Country code, then enter your preferred country code using the keypad. 6) Press to select Area code, then enter your preferred area code using the keypad.
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Page 45: Change The Landline Country Setting
SECTION Change the landline country setting As your Webtalker works both with Skype telephony and ordinary telephony via landline connections, your Webtalker has to know in what country you are connecting to the landline system. In other words, the configuration you make here has nothing to do with Skype, only with landline telephony. PLEASE NOTE: Emergency calls can only be made via the landline. -
Page 46: Change The Handset Language
Change the handset language You can change the language displayed on your handset. You can select another language than English only if your Webtalker is connected to the Internet. A D VA N C E D S E T T I N G S 1) From the Idle screen, press to enter the main menu. -
Page 47: Register / Deregister Your Handset
SECTION Should you accidentally select a language which makes it hard for you to find the Language menu again, use this shortcut: Register / deregister your handset Use the Register function whenever you need to register your handset with a base station, for instance when registering the handset with a base station other than the one you are already registered to. -
Page 48: Set The Contrast
NOTE: • To make registration possible, make sure that the base station has registration mode enabled. This is done by pressing Reset on the back of the base station. Set the contrast You can adjust the contrast of your display. A D VA N C E D S E T T I N G S 4) Pres or just press... - Page 49 SECTION Should you accidentally select a setting which makes it hard for you to find the Contrast menu again, use this shortcut: 4) Press to select Contrast. 5) Change the Contrast level using 1) From the Idle screen, press to enter the main menu. 2) Press three times on the number 5 key.
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Page 50: Internet Settings
Internet settings You can configure settings such as IP mode, IP address, Skype proxy and Firmware proxy. However, if you have an advanced Internet connection and are not familiar with firewalls and ports, we recommend that you consult someone with knowledge on this or read more on the topic at www.skype.com. In IP mode you can choose Dynamic or Static. - Page 51 SECTION 6) Press to select Static. 7) A wizard will guide you through the configuration. A D VA N C E D S E T T I N G S A D VA N C E D S E T T I N G S...
- Page 52 In Skype proxy you can configure all the settings regarding this proxy. This is how to do it: A D VA N C E D S E T T I N G S 1) From the Idle screen, press to enter the main menu. 2) Press to select Settings.
- Page 53 SECTION 9) Automatic may be selected if your proxy supports this feature. If you select one of the other options, a wizard will guide you through the relevant configuration. In Firmware proxy you can configure all the settings regarding this proxy. This is how to do it: 6) Press to select Proxy.
- Page 54 8) Use the keypad to enter the HTTP proxy IP Address. A wizard will guide you through the configuration. A D VA N C E D S E T T I N G S 3) Press to select Advanced. 4) Press to select Internet settings.
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Page 55: Adjust The Earpiece Volume
SECTION In Skype ports you can configure all the settings regarding the incoming connection port. This is how to do it: Adjust the earpiece volume During a call just press is terminated. Mute the microphone During a call just press 1) From the Idle screen, press to enter the main menu. -
Page 56: Connect A Headset
Connect a headset Free your hands while talking – connect an external headset. The connector is of the mono type, plug size 2.5mm. Please note that not all headsets will be suitable. Ask for a set with an impedance of 30 Ohms or higher. -
Page 57: Contacts
SECTION Contacts Your list of contacts contains all Skype users as well as all landline phone users that you have added. There is a limit to the number of entries you can make, but your contact list can nevertheless hold hundreds of contacts. It is easy to access your list of contacts: 1) From the Idle screen, press to enter Contacts. - Page 58 SECTION 7) Under Advanced you have access to more options (Rename, Remove, Edit, Block, Request details, Add contact). Your contacts are ordered as follows: • Online Skype contacts (alphabetically by full name) • Offline Skype contacts with call forwarding and SkypeOut contacts (alphabetically by full name) •...
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Page 59: Exchange Contact Details Request
SECTION Exchange contact details request You can send an authorisation request to a Skype user – and if it is accepted, you can see his or her online status. When adding a contact to your Contact list you will be prompted to specify if you want to send an authorisation request. -
Page 60: Rename A Contact
NOTE: • You can only request details from users whose online status is shown with a question mark. Rename a contact You can change the name of a contact. If a contact has a Skype user name that is not very informative, you can give him or her a more distinctive name to be shown on your contact list. -
Page 61: Remove A Contact
SECTION Remove a contact You can remove a contact. Your options are: Remove and block: Remove: 5) Press to select Rename. 6) Enter the desired new name using the keypad. Remove and block a contact. Please note that this option applies only to Skype contacts. Remove a contact from your Contact list. -
Page 62: Block A Contact
7) In both cases you are asked whether you really want to remove the contact. Press contact, to cancel. Block a contact You can block a Skype contact to prevent him or her from calling you. Please note that this option applies only to Skype calls. -
Page 63: Make And Receive Calls
SECTION Make and receive calls Dialling Dial editor 4) Press to select Advanced. 5) Press to select Block. 6) Press to block, press again to unblock. 1) From the Idle screen, type the phone number you want to call using the keypad;... -
Page 64: Character Map
How to pre-dial a Skype user: Character map For keys 0 9, multi tapping is possible. Multi Tap Order: PLEASE NOTE: When in the text editor, press between lowercase, uppercase and numerical entry. A D VA N C E D S E T T I N G S 1) From the Idle screen, hold down 2) Type the Skype name of the person you want to call. -
Page 65: Speakerphone
SECTION Speakerphone During a call you can switch between the speaker and earpiece. Start a new call during a call This is how to start a new call during an active call: 1) Press to select Speaker. 2) Press again to return to Earpiece. 1) Press to put your active call on Hold. -
Page 66: Conference Call
Conference call From your Webtalker you can initiative a 3-party conference call between one Skype user, one landline caller and yourself. Skype Conference call The Webtalker cannot initiate a Skype conference call, but you can participate in a Skype conference call initiated from a computer. - Page 67 SECTION Regarding forwarding of landline calls: Please contact your landline provider. 6) After selecting Yes you will be prompted to enter a call forward number. Press the keypad. 1) From the Idle screen, press to enter the main menu. 2) Press to select Settings.
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Page 68: View Call History
View call history You can see all call history information, including missed calls, outgoing calls, incoming calls, authorisation requests or voicemails. Whenever there is an entry on one of the lists, you can see the details, such as the phone number, name (when accessible) and a time log indicating when the entry was received. Please note that the lists can contain 30 entries –... -
Page 69: Set Privacy For Calls
SECTION Set privacy for calls You can specify which kinds of Skype and SkypeIn calls you want to accept. 3) Press or just press Missed calls, Incoming calls, Outgoing calls, Voicemails, Authorizations). 1) From the Idle screen, press to enter the main menu. 2) Press to select Settings. -
Page 70: Call Waiting
Call waiting When someone calls you during an active call, you will be notified by a tone in the earpiece as well as the message ‘Call waiting’ on the display. There are two types of waiting calls: Calls on the same line you are presently using, and calls on the other line. Example one: 2) When you receive a second Skype call. -
Page 71: Example Two
SECTION Example two: Dial outgoing calls Dial a telephone number from the outgoing calls list 1) You have an active Skype call. 2) When you receive a landline call, you will hear a beep. 3) Press to answer the new call while automatically putting the original call on hold. -
Page 72: Firmware Update
Firmware update You can check to see which software version your Webtalker is presently using as well as upgrade to the most recent version. Your options are: Latest Firmware: Current firmware: All Firmware vers.: A D VA N C E D S E T T I N G S Displays the latest firmware version. - Page 73 SECTION NOTE: If your Webtalker has not been updated after 30 minutes, you must restart the Webtalker by disconnecting and reconnecting the base station to the power outlet. 5) Press or just press Firmware, Current Firmware All Firmware vers.). 6) Under Latest Firmware, press download can take some time.
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Page 74: Support Information - Section 3
Support information - Section 3 Please visit www.topcom.net for updated help and support. Here you will find documentation on FAQ, troubleshooting and new features. Advanced troubleshooting PROBLEM I have nowhere to plug in the base station. I have problems with my Webtalker. - Page 75 SECTION PROBLEM I cannot sign in to Skype. (continued) My base station does not receive an IP address. I cannot connect to Skype from my workplace or school. CAUSE SOLUTION • Your Internet connection • Some broadband connections require that timed out because you are not using an “Always on”...
- Page 76 PROBLEM The time on the idle display is incorrect. I cannot make a Skype to Skype call. I cannot make a SkypeOut call. My SkypeOut call does not reach the person intended. I cannot receive Skype calls from certain persons. My Webtalker does not ring on incoming calls.
- Page 77 SECTION PROBLEM I experience a bad sound quality during Skype calls. I cannot send voicemails. Landline and mobile phones cannot call me via SkypeIn. I cannot call via my landline connection. I cannot receive calls via my landline connection. CAUSE SOLUTION •...
- Page 78 PROBLEM I cannot access the main menu Contacts. I cannot see if a Skype contact is online as his or her online status is always shown as The main menu History is suddenly empty. My friends cannot find me on Skype by searching for my e-mail address.
- Page 79 SECTION PROBLEM There is no antenna symbol in the upper right hand corner of the display. (continued) I do not understand the language on the handset. I cannot register the handset to the base station, the message ‘Open base station could not be found’...
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Page 80: Advanced Faq
(more than 140 hours) and range (up to 300 meters). In practice the Webtalker 6000 has a superior voice quality with increased distance between the handset and the base station/router. This is due to less packet loss and interference compared to a Wi-Fi phone. - Page 81 SECTION QUESTION What Skype features does my Webtalker support? What is SkypeOut? What is the price of a call to ordinary phones and mobile phones via SkypeOut? Is it expensive to use Skype with a volume based Internet connection? Does Skype work behind a NAT router? Does my Webtalker support several...
- Page 82 Norway, Bulgaria, Faroe Island, Greenland, Romania and Switzerland. Coming soon: Australia, South Africa and New Zealand. Yes, the Webtalker 6000 has a handsfree speakerphone, just as you can be the invited party on a Skype conference call. Webtalker 6000 can also manage a 3-party call between landline and Skype calls.
- Page 83 SECTION QUESTION Is the handset GAP compatible? Can I use several handsets with the same base station? Can I divert an incoming Skype call? Can I check my Skype credit status? Is there an answering machine in my Webtalker? Can I send instant messages (chat) via my Webtalker? Can I associate a...
- Page 84 QUESTION Which headset works with the Webtalker? Does the Skype online status Do not disturb work with landline calls? S U P P O R T I N F O R M AT I O N ANSWER The connector is of the mono type and the plug size 2.5 mm. Please note that not all headsets will be suitable.
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Page 85: Ce Declaration Of Conformity
SECTION C E D E C L A R AT I O N O F C O N F O R M I T Y... - Page 88 Webtalker 6000 www.topcom.net www.skype.topcom.net MD2500108...
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