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Troubleshooting
Troubleshooting Tips
Thermo Scientific
If properly maintained, the Surveyor MS Pump Plus can operate free of trouble for many
years. Most pump problems can be avoided by simple, periodic maintenance, as described in
Chapter 4, "Maintenance."
mechanical or electrical failure is suspected, you might be able to diagnose the source of the
problem. If the diagnosis indicates that a problem exists with serviceable parts inside the
pump, contact a Thermo Fisher Scientific service representative.
Contents
•
Troubleshooting Tips
•
General System Troubleshooting
•
Surveyor MS Pump Troubleshooting Guide
•
Pump Pulsation
•
Baseline Noise at Low Pressures (under 40 Bar)
•
Insufficient Solvent Flow from the Pump Outlet
•
Irreproducible Retention Times
For more detailed chromatographic troubleshooting, see any HPLC troubleshooting reference
book or call your Thermo Fisher Scientific service representative.
Begin the diagnosis of the problem by performing the following steps:
Eliminate all other possible sources of trouble. Before you invest time trying to diagnose a
suspected pump problem, you should verify that the pump is the only source of difficulty.
Systematically eliminate all other instruments in your Surveyor HPLC system as the source of
trouble. If you are not sure which component of your chromatography system is responsible
for poor system performance, see
useful suggestions.
However, in the event that an error message is displayed or if a
"General System Troubleshooting"
Surveyor MS Pump and Surveyor MS Pump Plus Hardware Manual
5
on
page 66
for some
65
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Table of Contents
Troubleshooting
