Monthly Service Procedure - EcoWater CHC Series Service And Troubleshooting Manual

6.6 Routine Maintenance Procedure
All Systems, although they may look different, are generally made up of the same parts. This procedure
utilizes examples of item locations that may differ from those found on your skid. Please refer to the
Service Manual that is specific for your customer's site for detailed equipment explanation.
Each section reflects the type of unit you have in front of you. Make sure that the section you are using
reflects the equipment that is at that customer site. Some examples of different types of equipment and
their gauge locations are shown at the end of this section and can be used for reference. However, not
all equipment may look like the examples, so they should only be used as examples.
This procedure reflects those sections of the Customer Service Report (CSR) as they appear from top to
bottom. Each section is important and you should take your time and make sure the corresponding
information is complete and accurate. If you have questions about so of this content, please contact
EcoWater CHC Service Personell.
Steps to be taken during a Repair are shown in Red.
Steps to be taken during a Mechanical visit are shown in
Steps to be taken during a Quarterly Service are shown in Green.
Steps to be taken on every visit are shown in Black.
 Make sure the customer (end user) understands the Service offering and their responsibilities (PM's)
Define the customers care requirements (PM's)
o
Define the outlay of information and reports from EcoWater CHC
o
Initiate chain of communication:
o
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

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 Scheduling
Notify the customer of scheduled visit.
o
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 Conduct Service according to the Specified Service Flow
SERVICE FLOW
1. Choose one of the following CSR Types
a. Regular
b. Mechanical performed by EcoWater CHC Service Technicians
c. Service by EcoWater CHC (any repairs)
2. Service by EcoWater CHC (REPAIRS)
a. Enter the date of the service repair request
b. Enter the creator of the service repair request
i. Customer
ii. Service Rep
iii. On Site Service Tech
iv. Other EcoWater CHC Personnel
This procedure covers all CHC systems
Know who is the contact person?
Know who requires the reports and water analysis?
Know and understand the site (customers) policies and procedures while on their site.
Know what days and times are better for the customer for site visits.
Request and provide the following information

Are there any issues, concerns and or comments?

Are there any new hires that need to be trained on the system?

Explain what type of service you will be performing.
Blue.
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