Export Of Diagnostic Information - Siemens SIMATIC S7-1500 Operating Instructions Manual

Interrupts, error messages and diagnostics and system alarms

9.2 Export of diagnostic information

RUN/STOP
LED flashes
yellow/green
LED flashes
yellow/green
9.2 Export of diagnostic information
Customer Support offers help in critical cases. For a thorough analysis of your situation,
Customer Support needs detailed diagnostic information. You can export these service data
with the "SIMATIC Diagnostics Tool". The "SIMATIC Diagnostics Tool" gives you the option
to collect diagnostic and system information. The "SIMATIC Diagnostics Tool" collects the
information from a local computer or by remote access even from several computers
connected by a network.
The "SIMATIC Diagnostics Tool" is available as Download
(https://support.automation.siemens.com/WW/view/en/65976201) on the Internet.
Required service data
The exported service data must include the following information:
● Product-specific data
● Internal error logging as binary code
● Diagnostic buffer entries
● Latest call list
● Memory dump (optional)
● Time stamp of the TIA Portal project
Additional information and download
For the download and additional information on handling the "SIMATIC Diagnostics Tool",
see the corresponding FAQ
(https://support.automation.siemens.com/WW/view/en/65976201).
88
ERROR LED
LED
LED off
LED flashes
red
MAINT LED
Startup (transition from STOP →
RUN).
LED off
Startup (CPU booting).
Test of LEDs during startup, insert-
LED flashes
ing a module.
yellow
LED flashing test.
Internal error of the CPU.
Operating Instructions, 05/2019, A5E46864285-AA
Meaning
CPU 1505SP (F) Ready4Linux Version 2.7