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Siemens SCALANCE WLC711 Maintenance Manual

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SCALANCE WLC711
Maintenance Guide
Release V9.21.17
C79000-G8976-C262-06
Published July 2015

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Summary of Contents for Siemens SCALANCE WLC711

  • Page 1 SCALANCE WLC711 Maintenance Guide Release V9.21.17 C79000-G8976-C262-06 Published July 2015...
  • Page 2 Note the following: Warning Siemens products may only be used for the applications described in the catalog and in the relevant technical documentation. If products and components from other manufacturers are used, these must be recommended or approved by Siemens. Proper transport, storage, installation, assembly, commissioning, operation and maintenance are required to ensure that the products operate safely and without any problems.

  • Page 3: Table Of Contents

    Chapter 6: Using the Console Port..................45 Using the Console Port in the Wireless Controller ...................45 Chapter 7: Performing System Maintenance...............46 Changing Logs Levels, Syslog Event Reporting, and AP Log Management........46 Enabling or Disabling the Poll Timer..........................51 Shutting Down the System.............................51 SCALANCE WLC711 Maintenance Guide...
  • Page 4 Maintaining a List of Current Software Images....................67 Deleting a Software Image............................68 Downloading a New Software Image........................68 Defining Parameters for a Software Upgrade..................... 69 Chapter 11: Performing Wireless AP Diagnostics..............71 Performing Wireless AP Diagnostics Using Telnet/SSH.................. 71 SCALANCE WLC711 Maintenance Guide...

  • Page 5: Chapter 1: About This Guide

    This section provides an overview of this guide and a brief summary of each chapter; defines the conventions used in this document; and instructs how to obtain technical support from Siemens AG. To locate information about various subjects in this guide, refer to the following table.

  • Page 6: Text Conventions

    Indicates mandatory keywords, parameters or keyboard keys. Italic font Indicates complete document titles Square brackets indicate an optional value. Braces indicate required values. One or more values may be required. A vertical bar indicates a choice in values. SCALANCE WLC711 Maintenance Guide...
  • Page 7 “type.” [Key] names Key names are written with brackets, such as [Return] or [Esc]. If you must press two or more keys simultaneously, the key names are linked with a plus sign (+). Example: Press [Ctrl]+[Alt]+[Del] SCALANCE WLC711 Maintenance Guide...

  • Page 8: Chapter 2: Backing Up And Restoring The Image

    The only way to create a backup image independently of an upgrade is to run it from the rescue mode. Backing Up and Restoring Characteristics by Controller Models The following table describes the backup and restore capabilities and characteristics for all wireless controllers. SCALANCE WLC711 Maintenance Guide...

  • Page 9: Backing Up Image File Name

    (if one exists). To save the existing software image on the flash device, select the Flash option, and then type a file name for the backup image in the Filename box. SCALANCE WLC711 Maintenance Guide...

  • Page 10: Backing Up The Current Image During Upgrade From The Cli

    3 Upgrade the software with a backup image to flash using the upgrade ac new-image-name command. bckto flash [filename] upgrade ac AC-MV-09.01.01.0123-1. vps bckto flash The command will upgrade and create a backup image with the default name on the flash drive. SCALANCE WLC711 Maintenance Guide...

  • Page 11: Backing Up The Current Image From Rescue Mode

    3) Display Backup Images 4) FTP Menu 5) Network Interface Menu 6) Manually run File System Check Utility (fsck) 7) Restore Backup Image directly from the FTP server 8) Authentication Service Management Menu 9) Flash Menu R) Reboot SCALANCE WLC711 Maintenance Guide...
  • Page 12 Creating a backup, please wait Creating a Backup image is Complete! Unmounting partitions... done. << Press any key to continue >> 6 Enter Rescue mode. a Type 5 in Rescue menu to enter the Network Interface menu. SCALANCE WLC711 Maintenance Guide...
  • Page 13 9 packets transmitted, 0 received, 100% loss, time 9038ms << Press any key to continue >> 9 Type B to return to the top menu. The following screen is displayed. Your choice: B Going back to the top menu... 10 Configure the FTP Settings. SCALANCE WLC711 Maintenance Guide...
  • Page 14 123456 FTP directory: "backup_dir" FTP file: " -V8.31-rescue-user.tgz" << Press any key to continue >> b Confirm that the name of the file to be uploaded to the FTP server is correct. SCALANCE WLC711 Maintenance Guide...

  • Page 15: Restoring The Backup Image From The Gui

    Restoring the Backup Image from the GUI The following section describes how to restore the backup image using the GUI. To Restore the Wireless Controller Software: From the top menu, click Wireless Controller. The Wireless Controller Configuration screen is displayed. SCALANCE WLC711 Maintenance Guide...

  • Page 16: Downloading A Backup Image From An Ftp Or Scp Server

    You can choose to download a backup image from an FTP or SCP server for a restore. After it is downloaded, the system is restored in the same way as restoring from the local storage. To Download a Backup Image from an FTP or SCP Server for a Restore: SCALANCE WLC711 Maintenance Guide...

  • Page 17: Deleting A Backup Image That Is Available For Restore

    You cannot enter Rescue mode without the management port’s connectivity to the network. Restoring the Backup Image from the CLI The backup image can be restored using the CLI from local storage, flash and FTP server. SCALANCE WLC711 Maintenance Guide...

  • Page 18: Restoring The Backup Image From Rescue Mode

    2 Reboot the system.The following menu is displayed during the reboot process. ------------------------------------------------------------- Controller Controller rescue ------------------------------------------------------------ 3 Use your cursor to highlight Controller rescue, and then press [Enter] to enter Rescue mode. The following menu is displayed. 1) Force System Recovery 2) Create System Backup Image SCALANCE WLC711 Maintenance Guide...
  • Page 19 Performing System recovery, this may take a while... Cleaning out normal mode partitions... Cleaning Completed. Mount normal mode main partition Mounting rest of normal mode partitions...done. Restoring from the backup image... Restoration Completed! Unmount normal mode partitions System Recovery Complete! SCALANCE WLC711 Maintenance Guide...
  • Page 20 12) Remove locally stored images B) Return back to the top menu Your choice: 1 Command syntax: ftp://<user>:<password>@<ftp_ip>:<port>/<directory&file> ~port information is optional: the default value is 21~ Please enter ftp info: 13 Type the FTP information. ftp://administrator:abc123@192.168.4.181/tester/v6/backup-rescue-user.tgz SCALANCE WLC711 Maintenance Guide...

  • Page 21: Restoring The Rescue Image

    Use the restore procedure in an emergency only when the rescue partition is not accessible. Restore commands are available in the CLI to administrators only; these commands are not listed when you enter the help command. SCALANCE WLC711 Maintenance Guide...

  • Page 22: Restoring To Factory Default

    For example, to download the rescue image for the controller from the FTP site and, as the user admin with the password abc123, install the rescue image, AC-MV-09.01.01.0183-1.rvps, into the store directory, enter the following command: WLC.siemens.com# restore-rescue ftp 1.1.1.1 admin abc123 store/ AC- MV-09.01.01.0183-1.vps Restoring to Factory Default To restore the system to a particular image with factory defaults, restore the system from rescue mode with the upgrade image as the restore image.

  • Page 23: Chapter 3: Backing Up And Restoring The Configuration

    This editable .cli file provides an easy method for replicating identical configurations on multiple controllers. Below is a sample .cli file. The .cli file contains CLI commands, which will replicate the configuration that the backup was based on when the file is imported. SCALANCE WLC711 Maintenance Guide...
  • Page 24 To Back Up the Wireless Database Using the GUI: From the top menu, click Wireless Controller. The Wireless Controller Configuration screen is displayed. 2 From the left pane, click Administration > Software Maintenance. The WLC Software tab is displayed. SCALANCE WLC711 Maintenance Guide...

  • Page 25: Uploading A Backup To A Server

    From the top menu, click Wireless Controller. The Wireless Controller Configuration screen is displayed. 2 From the left pane, click Administration > Software Maintenance. The WLC Software tab is displayed. 3 Click the Backup tab. 4 Select Remote in Copy Selected Backup to. SCALANCE WLC711 Maintenance Guide...

  • Page 26: Copying A Local Backup To Flash

    | from-remote server user dir file [ftp password | scp password]) For example, to transfer the backup file BAK.03122009.071327.zip from local storage to a flash: WLC.siemens.com#copy configuration to-flash from-local BAK. 03122009.071327.zip To see all backup files stored locally and on flash, use the show export command.

  • Page 27: Scheduling A Backup

    Weekly – Click the Start Time and Recurrence for the backup. • Monthly – Click the Start Time and Recurrence for the backup. • Never – Click to disable schedule backup. 7 Under Send backup file to, select Flash, Local, or Remote. SCALANCE WLC711 Maintenance Guide...

  • Page 28: Deleting A Backup

    3 Click the Restore tab. 4 The Available Backups list displays available backup files for restore. 5 In the Restore section, Select a backup to restore. 6 To launch the restore of the selected item, click Restore Now. SCALANCE WLC711 Maintenance Guide...
  • Page 29 The restore can be run directly from an imported file stored on flash. In this case, the string “(flash)” must be suffixed to the end of the specified file name. WLC.siemens.com#import 1 The command will restore the controller configuration to the configuration in the backup file. SCALANCE WLC711 Maintenance Guide...

  • Page 30: Downloading A Backup File

    7 Log into the system using SSH or console. 8 Download the backup file from the FTP or SCP server using the following command: WLC.siemens.com#copy configuration (to-local | to-flash | to-remote serveruser dir [ftp password | scp password]) (from-local filename|number | from-flash...
  • Page 31 15 Log into the system using SSH or console. 16 Copy the backup file from the local storage to flash using the following command: WLC.siemens.com#copy configuration (to-local | to-flash | to-remote serveruser dir [ftp password | scp password]) (from-local filename|number | from-flash...

  • Page 32: Chapter 4: Upgrading The Wireless Convergence Software

    The wireless software provides two upgrade options: • Local – Upgrades the wireless software by using the image file that is located either on the local drive or USB device. This is the preferred method of upgrade. SCALANCE WLC711 Maintenance Guide...
  • Page 33 To Perform a Local Upgrade of the wireless software: From the top menu, click Wireless Controller. The Wireless Controller Configuration screen is displayed. 2 From the left pane, click Administration > Software Maintenance. The WLC Software tab is displayed. SCALANCE WLC711 Maintenance Guide...
  • Page 34 To Download the Remote Image File to the Local Drive or USB Device: From the top menu, click Wireless Controller. The Wireless Controller Configuration screen is displayed. 2 From the left pane, click Administration > Software Maintenance. The WLC Software tab is displayed. SCALANCE WLC711 Maintenance Guide...
  • Page 35 Upgrade now button is disabled when SCP is selected from the drop-down list. Upgrading Remotely When you upgrade the wireless software remotely, the upgrade program upgrades the software image by using the image file that is located on an external FTP server. The upgrade program downloads the SCALANCE WLC711 Maintenance Guide...
  • Page 36 From the top menu, click Wireless Controller. The Wireless Controller Configuration screen is displayed. 2 From the left pane, click Administration > Software Maintenance. The WLC Software tab is displayed. 3 Select Remote. The FTP server boxes are displayed. SCALANCE WLC711 Maintenance Guide...
  • Page 37 Deleting a Software Image You can delete a software image if it is no longer needed on your system. To Delete a Software Upgrade: From the top menu, click Wireless Controller. The Wireless Controller Configuration screen is displayed. SCALANCE WLC711 Maintenance Guide...

  • Page 38: Upgrading Using The Cli

    FTP server parameters. Example 1 – In the following example, the CLI command states that the upgrade file will be downloaded from the FTP server to the flash card. WLC.siemens.com# copy upgrade 192.168.4.10 test system/images/ AC- MV-08.00.01.0003-1. flash Example 2 –...

  • Page 39: Upgrading Two Controllers In 'Availability' Mode

    • AP-1 and AP-2 are configured as ‘Local’ on WLC-1 and ‘Foreign’ on WLC-2. • AP-3 and AP-4 are configured as ‘Local’ on WLC-2 and ‘Foreign’ on WLC-1. The following figure depicts the hypothetical upgrade process: SCALANCE WLC711 Maintenance Guide...

  • Page 40: Upgrading Two Controllers In 'Session Availability' Mode

    Upgrading Two Controllers in ‘Session Availability’ Mode The process for upgrading two wireless controllers in session availability mode is identical to upgrading two controllers in ‘availability’ mode. For more information, see Upgrading Two Controllers in ‘Availability’ Mode on page 39. SCALANCE WLC711 Maintenance Guide...

  • Page 41: Chapter 5: Working With External Storage Devices

    Delete files stored on the flash device – You can also delete files stored on a USB device. By deleting the files, you can create space on the USB device. For more information, see Deleting Files from a Flash Device on page 43. SCALANCE WLC711 Maintenance Guide...

  • Page 42: Mounting A Flash Device On The Wireless Controller

    To Mount a Flash Device on the controller: From the top menu, click Wireless Controller. The Wireless Controller Configuration screen is displayed. 2 From the left pane, click Administration > Flash. The Flash Memory screen is displayed. SCALANCE WLC711 Maintenance Guide...

  • Page 43: Deleting Files From A Flash Device

    When you un-mount the flash device, the F icon in the footer changes from green to red. Deleting Files from a Flash Device To Delete Files from a Flash Device: From the top menu, click Wireless Controller. The Wireless Controller Configuration screen is displayed. SCALANCE WLC711 Maintenance Guide...
  • Page 44 Available Files box displays any files located on the flash device. 3 In the Available Files box, click the file you want to delete, and then click Delete. 4 To confirm the file deletion from the flash device, click Ok. The file is deleted. SCALANCE WLC711 Maintenance Guide...

  • Page 45: Chapter 6: Using The Console Port

    Null Modem DB9 F- F (Female to Female) cable. The serial port settings on the laptop should be the following: • Speed — 115200 • Databits — 8 • Parity — None • Stop Bits — 1 • Flow Control — None SCALANCE WLC711 Maintenance Guide...

  • Page 46: Chapter 7: Performing System Maintenance

    Changing Logs Levels, Syslog Event Reporting, and AP Log Management Enabling or Disabling the Poll Timer Shutting Down the System Resetting Your System Configuration Resetting Wireless APs to Factory Default Settings Changing Logs Levels, Syslog Event Reporting, and AP Log Management SCALANCE WLC711 Maintenance Guide...
  • Page 47 These messages do not indicate that the system is impaired in any way. SCALANCE WLC711 Maintenance Guide...
  • Page 48 11 If you select the Include station event messages checkbox, the Station Logs drop-down list becomes available. Select the log level (local.0 - local.6) to be sent to the syslog server. This setting applies to all three servers. 12 To apply your changes, click Apply. SCALANCE WLC711 Maintenance Guide...
  • Page 49 From the top menu, click Wireless Controller. The Wireless Controller Configuration screen is displayed. 2 From the left pane, click Logs > AP Log Management > AP Log Collection. The AP Logs Collection screen is displayed. SCALANCE WLC711 Maintenance Guide...
  • Page 50 Under Confirm, enter the corresponding password for the user ID to confirm it was typed correctly. • Under Directory, enter the directory on the server where the AP Log file will be stored. 4 Click Copy to copy the logs. SCALANCE WLC711 Maintenance Guide...

  • Page 51: Enabling Or Disabling The Poll Timer

    Failure to do so may corrupt the data on the hard disk drive.Once you have shut down the system as described in this section, then power off the controller using the power switch on the controller. To Shut Down the System: SCALANCE WLC711 Maintenance Guide...

  • Page 52: Resetting Your System Configuration

    Copy the license key information displayed in the warning message in order to reuse these keys after the controller resets to its factory defaults. 5 Click Yes to continue. The system reboots and the configuration is reset to its factory defaults. SCALANCE WLC711 Maintenance Guide...

  • Page 53: Resetting Wireless Aps To Factory Default Settings

    Refer to the installation documentation for your model for the location of the reset button. Copies of the AP installation documentation are available at:http://www.siemens.com/automation/service %26support Notice The restoration of factory default settings does not erase the non-volatile log. SCALANCE WLC711 Maintenance Guide...

  • Page 54: Chapter 8: Using Controller Utilities

    The Target IP address supports both IPv4 and IPv6 addresses. 4 To test a connection to the target IP address, click Ping. A pop-up window is displayed with the ping results. The following is an example: SCALANCE WLC711 Maintenance Guide...
  • Page 55 The controller can only store one captured traffic file locally. Alternately, if you choose to save the captured traffic file on a flash card, the available space on the flash card will dictate how many captured traffic files you can save. SCALANCE WLC711 Maintenance Guide...

  • Page 56: Enabling Snmp

    Due to the lack of a standard .11n MIB, the SNMP protocol does not provide full support for Wireless 802.11n AP attributes. MIB Support The wireless controller software accepts SNMP get commands and generates Trap messages for the following set of MIBs: SCALANCE WLC711 Maintenance Guide...
  • Page 57 Using Controller Utilities Enabling SNMPv1/v2c on the Wireless Controller • SNMPv2-MIB • IF-MIB • IEEE802dot11-MIB • RFC1213-MIB The Siemens Enterprise MIB includes: • HIPATH-WIRELESS-EWC-MIB • HIPATH-WIRELESS-PRODUCTS-MIB • HIPATH-WIRELESS-SMI.my • HIPATH-WIRELESS-DOT11-EXTNS-MIB • HIPATH-WIRELESS-BRANCH-OFFICE-MIB The MIB is provided for compilation into an external NMS. No support has been provided for automatic device discovery by an external NMS.
  • Page 58 SNMP Trap Port – Specifies the destination port for SNMP traps. The industry standard is 162. If left blank, no traps are generated. 5 In the Forward Traps drop-down list, click the security level of the traps to be forwarded: Informational, Minor, Major, or Critical. SCALANCE WLC711 Maintenance Guide...
  • Page 59 Name (public) and the Read/Write Community Name (private) passwords to names that are less obvious and more secure. 8 To save your changes, click Save. Enabling SNMPv3 To Enable SNMPv3 Parameters: From the top menu, click Wireless Controller. The Wireless Controller Configuration screen is displayed. SCALANCE WLC711 Maintenance Guide...
  • Page 60 SNMP Trap Port – Specifies the destination port for SNMP traps. The industry standard is 162. If left blank, no traps are generated. 5 In the Forward Traps drop-down list, click the security level of the traps to be forwarded: Informational, Minor, Major, or Critical. SCALANCE WLC711 Maintenance Guide...
  • Page 61 Trap 1 and Trap 2 destination servers. Only enabled users appear in these drop-down lists. 11 To save your changes, click Save. Editing SNMPv3 User Accounts To Edit SNMPv3 User Accounts: From the top menu, click Wireless Controller. SCALANCE WLC711 Maintenance Guide...
  • Page 62 The SNMP Common Settings screen is displayed. 10 To save your changes, click Save. Deleting SNMPv3 User Accounts To Delete SNMPv3 User Accounts: From the top menu, click Wireless Controller. The Wireless Controller Configuration screen is displayed. SCALANCE WLC711 Maintenance Guide...
  • Page 63 The SNMP Common Settings screen is displayed. 3 In the SNMP v3 section, select a user account. 4 Click Delete Selected User. 5 Click OK to delete the user account. 6 To save your changes, click Save. SCALANCE WLC711 Maintenance Guide...

  • Page 64: Chapter 9: Recovering The Wireless Controller

    Reboot will restart the system back into Normal mode. If you have any questions about these options, please contact Support. Your choice: 4 Type 8. The Authentication Service Management menu displays. Authentication Service Management Menu ====================================== SCALANCE WLC711 Maintenance Guide...

  • Page 65: Recovering The Wireless Controller From File System Corruption

    INIT: version 2.86 booting Starting the hotplug events dispatcher: udevd. Synthesizing the initial hotplug events...done. Waiting for /dev to be fully populated...done. Mounting readonly root filesystem...done. Checking root file system...fsck 1.40 (29-Jun-2007) SCALANCE WLC711 Maintenance Guide...
  • Page 66 2 character device files 0 block device files 6 fifos 1418 links 359 symbolic links (359 fast symbolic links) 2 sockets -------- 13496 files bash-3.00# reboot Following the reboot, the wireless controller should proceed with the normal startup. SCALANCE WLC711 Maintenance Guide...

  • Page 67: Chapter 10: Maintaining The Wireless Ap Software

    The Wireless AP Configuration screen is displayed. 2 From the left pane, click Global Settings > AP Maintenance. The AP Software Maintenance tab is displayed. 3 In the AP Images for Platform drop-down list, click the appropriate platform. SCALANCE WLC711 Maintenance Guide...

  • Page 68: Deleting A Software Image

    To Download a New Wireless AP Software Image: From the top menu, click Wireless AP. The Wireless AP Configuration screen is displayed. 2 From the left pane, click Global Settings > AP Maintenance. The AP Software Maintenance tab is displayed. SCALANCE WLC711 Maintenance Guide...

  • Page 69: Defining Parameters For A Software Upgrade

    To Define Parameters for a Wireless AP Controlled Software Upgrade: From the top menu, click Wireless AP. The Wireless AP Configuration screen is displayed. 2 From the left pane, click Global Settings > AP Maintenance. The AP Software Maintenance tab is displayed. SCALANCE WLC711 Maintenance Guide...
  • Page 70 8 To save the software upgrade strategy to be run later, click Save for later. 9 To run the software upgrade immediately, click Upgrade Now. The selected Wireless AP reboots, and the new software version is loaded. SCALANCE WLC711 Maintenance Guide...

  • Page 71: Chapter 11: Performing Wireless Ap Diagnostics

    To Configure the Password for Telnet/SSH access: From the top menu, click Wireless AP. The Wireless AP Configuration screen appears. 2 From the left pane, click Global Settings > AP Registration . The Wireless AP Registration screen appears. SCALANCE WLC711 Maintenance Guide...
  • Page 72 4 Click on the Advanced button. 5 From the Telnet/SSH Access drop-down list, click Enable. 6 Click Save. This wireless AP is enabled for a telnet/SSH session. Disabling Telnet/SSH Access on a Selected AP To disable Telnet/SSH access: SCALANCE WLC711 Maintenance Guide...
  • Page 73 The Wireless AP Properties screen appears. 3 Click on the Advanced button, then from the Telnet/SSH Access drop-down list, click Disable. 4 Click on the Save button. The wireless AP is disabled for the telnet/SSH sessions. SCALANCE WLC711 Maintenance Guide...

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