Sony WI-1000XM2 Help Manual page 91

If the headset is not worn properly, the Ambient Sound Mode may not work correctly. Wear the headset properly.
Ambient Sound Mode settings changed with the "Sony | Headphones Connect" app are stored in the headset. You can enjoy
music with the stored settings of the Ambient Sound Mode even when the headset is connected to other devices which do not
have the "Sony | Headphones Connect" app installed.
Note
If the C (custom) button is set as the Google Assistant button, the noise canceling function and Ambient Sound Mode cannot be
switched from the headset. You can also change the settings of the noise canceling function and Ambient Sound Mode with the
"Sony | Headphones Connect" app.
If the C (custom) button is set as the Amazon Alexa button, the noise canceling function and Ambient Sound Mode cannot be
switched from the headset. You can also change the settings of the noise canceling function and Ambient Sound Mode with the
"Sony | Headphones Connect" app.
Depending on the surrounding environment, wind noise may increase when the Ambient Sound Mode is turned on. In that case,
cancel the voice focus with the "Sony | Headphones Connect" app. If the wind noise is still significant, turn off the Ambient Sound
Mode.
Related Topic
About the voice guidance
Using the noise canceling function
What you can do with "Sony | Headphones Connect" app
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