Sony WI-1000XM2 Help Manual page 123

Help Guide
Wireless Noise Canceling Stereo Headset
WI-1000XM2
The headset cannot be charged even if connecting the headset to a computer.
Check that the supplied USB Type-C cable is properly connected to the USB port of the computer.
Check that the headset and the computer are directly connected, not via a USB hub.
There may be a problem with the USB port of the connected computer. Try connecting to another USB port on the
computer if one is available.
Try the USB connection procedure again in cases other than those stated above.
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