Sony WI-1000XM2 - Wireless Noise Canceling Stereo Headset Reference Guide

Sony WI-1000XM2 - Wireless Noise Canceling Stereo Headset Reference Guide

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Sony WI-1000XM2 - Wireless Noise Canceling Stereo Headset Reference Guide

Important Safety Information

Do not install the appliance in a confined space, such as a bookcase or built-in cabinet.
Do not expose the batteries (battery pack or batteries installed) to excessive heat such as sunshine, fire or the like for a long time.
Do not subject the batteries to extreme low temperature conditions that may result in overheating and thermal runaway.
Do not dismantle, open or shred secondary cells or batteries.
Do not expose cells or batteries to heat or fire.
Avoid storage in direct sunlight.
In the event of a cell leaking, do not allow the liquid to come in contact with the skin or eyes. If contact has been made, wash the affected area with copious amounts of water and seek medical advice.
Secondary cells and batteries need to be charged before use. Always refer to the manufacturer's instructions or equipment manual for proper charging instructions.
After extended periods of storage, it may be necessary to charge and discharge the cells or batteries several times to obtain maximum performance.
Dispose of properly.

This equipment has been tested and found to comply with the limits set out in the EMC regulation using a connection cable shorter than 3 meters.

Do not use, store, or leave in a place subject to high amounts of humidity, dust, smoke, or steam, or in a place subject to high temperatures such as near a fire, a location subject to direct sunlight, in a car, etc.

High volume may affect your hearing.

Do not use the unit while walking, driving or cycling. Doing so may cause traffic accidents.

Do not use at a dangerous place unless the surrounding sound can be heard.

burn hazardshock hazard
The unit is not waterproof. If water or foreign objects enter the unit, it may result in fire or electric shock. If water or a foreign object enters the unit, stop use immediately and consult your nearest Sony dealer. In particular, be careful in the following cases.

  • When using the unit ar ound a sink, etc.
    Be careful that the unit does not fall into a sink or container filled with water.
  • When using the unit in the rain or snow, or in humid locations
  • When using the unit while you are sweaty If you touch the unit with wet hands, or put the unit in the pocket of a damp article of clothing, the unit may get wet.

For details on the effect of contact to the human body from the mobile phone or other wireless devices connected to the unit, refer to the instruction manual of the wireless device.

Install the earbuds firmly. Otherwise, they may detach and be left in your ears, resulting in injury or illness.

Never insert the USB plug when the main unit or charging cable is wet. If the USB plug is inserted while the main unit or charging cable is wet, a short circuit may occur due to the liquid (tap water, seawater, soft drink, etc.) attached to the main unit or charging cable or due to foreign matter, and cause abnormal heat generation or malfunction.

This product has magnets which may interfere with pacemakers, defibrillators and programmable shunt valves or other medical devices. Do not put this product close to these medical devices and the person who use any of these medical devices. Consult your doctor before using this product, if you have any concerns.

This product has magnets. Placing cards with magnets in the vicinity of the product may affect the magnetism of the card and render it unusable.

There is a danger that small parts may be swallowed. After use, store in a location out of the reach of small children.

Note on static electricity
Static electricity accumulated in the body may cause mild tingling in your ears. To reduce the effect, wear clothes made from natural materials,


On BLUETOOTH® communications

  • Bluetooth wireless technology operates within a range of about 10 m. The maximum communication distance may vary depending on the presence of obstacles (people, metal objects, walls, etc.) or the electromagnetic environment.
  • Bluetooth communications may not be possible, or noise or audio dropout may occur under the following conditions:
  • When there is a person between the unit and the Bluetooth device. This situation may be improved by positioning the Bluetooth device so that it faces the antenna of the unit.
  • When there is an obstacle, such as a metal object or a wall, between the unit and the Bluetooth device.
  • When a Wi-Fi device or microwave oven is in use, or microwaves are emitted near the unit.
  • Compared to use indoors, use outdoors is subjected little to signal reflection from walls, floors, and ceilings, which results in audio dropout occurring more frequently than use indoors.
  • The antenna is built into the unit as indicated by the dotted line in the illustration.
    The sensitivity of the Bluetooth communications can be improved by removing any obstacles between the connected Bluetooth device and the antenna of this unit.
    Precautions - antenna structure
  • Bluetooth and Wi-Fi (IEEE802.11b/g/n) devices use the same frequency (2.4 GHz). When using the unit near a Wi-Fi device, electromagnetic interference may occur, resulting in noise, audio dropout, or the inability to connect. If this happens, try performing the following remedies:
  • Establish a connection between the unit and the Bluetooth device when they are at least 10 m away from the Wi-Fi device.
  • Turn off the Wi-Fi device when using the unit within 10 m of the Wi-Fi device.
  • Position the unit and the Bluetooth device as near as possible to each other.
  • Microwaves emitting from a Bluetooth device may affect the operation of electronic medical devices. Turn off this unit and other Bluetooth devices in the following locations, as it may cause an accident:
  • in hospitals, near priority seating in trains, locations where inflammable gas is present, near automatic doors, or near fire alarms.
  • The audio playback on this unit may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image when viewing movies or playing games.
  • This product emits radio waves when used in wireless mode.
    When used in wireless mode on an airplane, follow flight crew directions regarding permissible use of products in wireless mode.
  • The unit supports security functions that comply with the Bluetooth standard as a means of ensuring security during communication using Bluetooth wireless technology. However, depending on the configured settings and other factors, this security may not be sufficient. Be careful when communicating using Bluetooth wireless technology.
  • Sony shall assume no responsibility for any damages or loss resulting from information leaks that occur when using Bluetooth communications.
  • Connection with all Bluetooth devices cannot be guaranteed.
  • Bluetooth devices connected with the unit must comply with the Bluetooth standard prescribed by Bluetooth SIG, Inc., and must be certified as compliant.
  • Even when a connected device complies with the Bluetooth standard, there may be cases where the characteristics or specifications of the Bluetooth device make it unable to connect, or result in different control methods, display, or operation.
  • When using the unit to perform hands-free talking on the phone, noise may occur depending on the connected device or the communication environment.
  • Depending on the device to be connected, it may require some time to start communications.

If sound skips frequently during playback

  • The situation may be improved by setting the sound quality mode to "priority on stable connection." For details, refer to the Help Guide.
  • The situation may be improved by changing the wireless playback quality settings or fixing the wireless playback mode to SBC on the transmitting device. For details, refer to the operating instructions supplied with the transmitting device.
  • When listening to music from a smartphone, the situation may be improved by closing unnecessary apps or restarting the smartphone.

On the use of calling apps for smartphones and computers

  • This unit supports normal incoming calls only. Calling apps for smartphones and computers are not supported.

On charging the unit

  • This unit can be charged using USB only. A computer with a USB port or a USB AC adaptor is required for charging.
  • Be sure to use the supplied USB Type-C cable. • When charging, the unit cannot be turned on and the Bluetooth and noise canceling functions cannot be used.
  • You can use the unit by connecting the supplied headphone cable, even while charging the unit.
  • If the unit is not used for a long time, the rechargeable battery may become depleted quickly. The battery will be able to hold a proper charge after it is discharged and recharged several times. When storing the unit for a long time, charge the battery once every six months to prevent over-discharge.
  • If the rechargeable battery becomes depleted extremely quickly, it should be replaced with a new one. Please contact your nearest Sony dealer for a battery replacement.
  • Make sure to close the USB Type-C port cover securely after charging. Perspiration or water may cause damage.
    On charging the unit - Closing the USB type-C diagram

If the unit does not operate properly

  • Follow the procedure below to reset the unit.
    Press the and C buttons simultaneously while the unit is charging. The unit is reset. When the unit is reset, the pairing information in the unit is not deleted.
    If the unit does not operate properly - Resetting the device
  • If the problem persists even after the unit is reset, perform the procedure below to initialize the unit.
    Disconnect the USB Type-C cable and turn off the unit. Press and hold the and buttons simultaneously for at least 7 seconds. The indicator (blue) flashes 4 times, the unit is initialized, and the unit is reset to the factory settings. When the unit is initialized, all pairing information is deleted.
  • After the unit is initialized, it may not connect to your iPhone or computer. If this happens, delete the pairing information of the unit from the iPhone or computer, and then pair them again.

On the noise canceling function

  • The noise canceling function senses external ambient noise (such as the noise inside a vehicle or the sound of air conditioning inside a room) with built-in microphones, and produces an equal-but-opposite sound that cancels out the ambient noise.
  • The noise canceling effect may not be pronounced in a very quiet environment, or some noise may be heard.
  • The noise canceling function works for noise in the low frequency band primarily. Although noise is reduced, it is not canceled completely.
  • When you use the unit in a train or a car, noise may occur depending on street conditions.
  • Mobile phones may cause interference and noise. Should this occur, locate the unit further away from the mobile phone.
  • Depending on how you wear the unit, the noise canceling effect may vary or a beeping sound (howling) may occur. If this happens, take off the unit and put it back on again.
  • Do not cover the microphones of the unit with your hands or other objects. Doing so may prevent the noise canceling function or the Ambient Sound Mode from working properly, or may cause a beeping sound (howling) to occur. If this happens, take your hands or other object off of the microphones of the unit.

Notes on wearing the unit

  • After use, remove the headphones slowly.
  • Because the earbuds achieve a tight seal in the ears, forcibly pressing them in or quickly pulling them out can result in eardrum damage. When putting the earbuds into your ears, the speaker diaphragm may produce a click sound. This is not a malfunction.

On triple-comfort earbuds

  • The supplied triple-comfort earbuds provide a snug fit to effectively block out ambient noise.


  • Prolonged use of snug-fitting earbuds may strain your ears. If you experience discomfort, discontinue use.
  • Do not pull on the foamed silicone portion of the earbuds. If the foamed silicone portion is separated from the earbuds, the earbuds will not function.
  • Do not subject the foamed silicone portion of the earbuds to pressure over long periods, as it may cause deformation.
  • The varying sizes of the holes on the foamed silicone portion of the earbuds have no effect on the sound quality.
  • You may hear a cracking noise in your ears when wearing the earbuds. This is not a malfunction.
  • The foam materials used in the earbuds deteriorate with long-term use and storage. Replace the earbuds if the deterioration results in reduced performance.

Other notes

  • Do not subject the unit to excessive shock.
  • When you use the unit as wired headphones, use the supplied headphone cable only. Make sure that the headphone cable is firmly inserted.
  • The Bluetooth function may not work with a mobile phone, depending on the signal conditions and the surrounding environment.
  • If you experience discomfort while using the unit, stop using it immediately.
  • The earbuds may be damaged or deteriorate with long-term use and storage.
  • If the earbuds become dirty, remove them from the unit and gently wash them by hand using a neutral detergent. After cleaning, thoroughly wipe off any moisture.

Cleaning the unit

  • When the outside of the unit is dirty, clean it by wiping with a soft dry cloth. If the unit is particularly dirty, soak a cloth in a dilute solution of neutral detergent, and wring it well before wiping. Do not use solvents such as thinner, benzene, or alcohol, as they may damage the surface.
  • If you have any questions or problems concerning this unit that are not covered in this manual, please consult your nearest Sony dealer.

Replacement parts: Long hybrid silicone rubber earbuds, Triple-comfort earbuds Please consult your nearest Sony dealer for information about replacement parts.



Power source:
DC 3.7 V: Built-in lithium-ion rechargeable battery
DC 5 V: When charged using USB
Operating temperature:
0°C to 40°C
Rated power consumption:
1.5 W
Usage hours:
When connecting via the Bluetooth device Music playback time: Max. 10 hours (NC ON), Max. 12 hours (Ambient Sound Mode), Max. 15 hours (NC OFF)
Communication time: Max. 9 hours (NC ON), Max. 10 hours (Ambient Sound Mode), Max. 13 hours (NC OFF)
Standby time: Max. 11 hours (NC ON), Max. 13 hours (Ambient Sound Mode),Max. 100 hours (NC OFF)
When connecting via the headphone cable with NC ON: Max. 8.5 hours
Note: Usage hours may be shorter depending on the Codec and the conditions of use.
Charging time:
Approx. 3.5 hours
(About 80 minutes of music playback is possible after 10 minutes charging.) Note: Charging and usage hours may be different depending on the conditions of use.
Charging temperature:
5°C to 35°C
Approx. 58 g
(main unit approx. 44 g)


50 Ω (1 kHz) (when connecting via the headphone cable with the unit turned on)
17 Ω (1 kHz) (when connecting via the headphone cable with the unit turned off)
99 dB/mW (when connecting via the headphone cable with the unit turned on)
94 dB/mW (when connecting via the headphone cable with the unit turned off)
Frequency response:
3 Hz - 40,000 Hz (JEITA) (when connecting via the headphone cable with the unit turned on)
Included items:
Wireless Noise Canceling Stereo Headset (1)
USB Type-C™ cable (USB-A to USB-C™)
(approx. 20 cm) (1)
Headphone cable (approx. 1.0 m) (1)
Carrying case (1)
Long hybrid silicone rubber earbuds (SS (1 line) (2), S (2 lines) (2), M (3 lines) (attached to the unit at the factory) (2), L (4 lines) (2))
Triple-comfort earbuds (S (orange) (2), M
(green) (2), L (light blue) (2)) Plug adaptor for in-flight use (1)1)

1) Depending on the in-flight entertainment services, it may not be supported.

Communication specification

Communication system:
Bluetooth Specification version 5.0
Bluetooth Specification Power Class 1
Maximum communication range:
Line of sight approx. 10 m1)
Frequency band:
2.4 GHz band (2.4000 GHz - 2.4835 GHz)
Compatible Bluetooth profiles2):
Supported Codec3):
Transmission range (A2DP):
20 Hz - 20,000 Hz (Sampling frequency 44.1 kHz)
20 Hz - 40,000 Hz (Sampling frequency LDAC 96 kHz, 990 kbps)

1) The actual range will vary depending on factors such as obstacles between devices, magnetic fields around a microwave oven, static electricity, reception sensitivity, antenna's performance, operating system, software application, etc.

2) Bluetooth standard profiles indicate the purpose of Bluetooth communications between devices.

3) Codec: Audio signal compression and conversion format

Design and specifications are subject to change without notice.

System requirements for battery charge using USB

USB AC adaptor

A commercially available USB AC adaptor capable of supplying an output current of 0.5 A (500 mA) or more

Compatible iPhone/iPod models

iPhone XS Max, iPhone XS, iPhone XR, iPhone X, iPhone 8 Plus, iPhone 8, iPhone 7 Plus, iPhone 7, iPhone SE, iPhone 6s Plus, iPhone 6s, iPhone 6 Plus, iPhone 6, iPhone 5s, iPod touch (6th generation) (As of October 2019)


  • Apple, iPhone, iPod and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries.
  • Use of the Made for Apple badge means that an accessory has been designed to connect specifically to the Apple product(s) identified in the badge, and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards.
  • Google and Android are trademarks of Google LLC.
  • The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by Sony Corporation is under license.
  • The N-Mark is a trademark or registered trademark of NFC Forum, Inc. in the United States and in other countries.
  • The LDAC name and logo are trademarks of Sony Corporation.
  • USB Type-C™ and USB-C™ are trademarks of USB Implementers Forum.
  • Other trademarks and trade names are those of their respective owners.

Notes on the License

This product contains software that Sony uses under a licensing agreement with the owner of its copyright. We are obligated to announce the contents of the agreement to customers under requirement by the owner of copyright for the software.
Please access the following URL and read the contents of the license.

Disclaimer regarding services offered by third parties

Services offered by third parties may be changed, suspended, or terminated without prior notice. Sony does not bear any responsibility in these sorts of situations.

Documents / Resources


Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download Sony WI-1000XM2 - Wireless Noise Canceling Stereo Headset Reference Guide


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