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Safety and Maintenance Information
Returning an Instrument for Service
Service Options
Keysight Technologies offers several optional maintenance plans to service
your instrument after the warranty has expired. Call your Keysight
Technologies office for full details.
If you want to service the instrument yourself after the warranty expires, you
can download the service documentation that provides all necessary
troubleshooting and maintenance information from the Keysight web page.
Packaging the Instrument
Use original packaging or comparable. It is best to pack the unit in the original
factory packaging materials if they are available.
Instrument damage can result from using packaging materials other than those
specified. Never use styrene pellets in any shape as packaging materials. They do not
adequately cushion the equipment or prevent it from shifting in the carton. They cause
equipment damage by generating static electricity and by lodging in the analyzer
louvers, blocking airflow.
M9384B Rear Panel and Front Panel jumper cables (PN: W1312-20511 and
W1312-20516) come with protective caps to protect them from impact damage during
shipping. When returning an instrument for service, reinsert the protective caps (if
available) or remove the cables and place them in a separate protective bag.
You can repackage the instrument with commercially available materials, as
follows:
Table 4-1
Step
1. Wrap the analyzer in anti-static
2. Use a strong shipping container.
58
plastic to reduce the possibility
of damage caused by
electrostatic discharge
Notes
The carton must be both large enough and strong
enough to accommodate the analyzer. A
double-walled, corrugated cardboard carton with 159
kg (350 lb) bursting strength is adequate. Allow at
least 3 to 4 inches on all sides of the analyzer for
packing material.
M9384B VXG Microwave Signal Generator Startup Guide
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