Teknor Industrial Computers VIPer 821 Technical Reference Manual page 104

VIPer 821 Technical Reference Manual
Returning Defective Merchandise
If your TEKNOR product malfunctions, please do the following before returning any
merchandise:
1) Call our Technical Support department in Canada at (450) 437-5682. Make certain
you have the following at hand: the TEKNOR Invoice #, your Purchase Order #, and
the Serial Number of the defective board.
2) Give the serial number found on the back of the board and explain the nature of your
problem to a service technician.
3) If the problem cannot be solved over the telephone, the technician will further instruct
you on the return procedure.
4) Prior to returning any merchandise, make certain you receive an RMA # from
TEKNOR's Technical Support and clearly mark this number on the outside of the
package you are returning. To request a number, follow these steps: make a copy of the
request form on the following page, fill it out and fax it to us.
5) When returning goods, please include the name and telephone number of a person
whom we can contact for further explanations if necessary.
always include all duty papers and invoice(s) associated with the item(s) in
question.
6) When returning a TEKNOR board:
i) Make certain that the board is properly packed: Place it in an antistatic plastic bag
and pack it in a rigid cardboard box.
ii) Ship prepaid to (but not insured, since incoming units are insured by TEKNOR):
TEKNOR INDUSTRIAL
COMPUTERS INC.
616 Cure Boivin
Boisbriand, Quebec
J7G 2A7 CANADA
Getting Help 2
Where applicable,