Once You Have Obtained An Rma Number; Please Note - HDTV Supply MT0404-NA2 User Manual

MT0404-NA2 User Manual
Upon receipt of the defective product, HDTV Supply will, at its discretion, either repair or
replace the product and ship it out in the most expeditious manner possible. Subject to
availability, the replacement product will be shipped on the business day following receipt of
the defective product.
In the event the product returned to HDTV Supply has been discontinued (i.e. the product is
no longer being manufactured by HDTV Supply but is still under warranty), HDTV Supply will,
at its discretion, either repair or replace with recertified product.

Once you have obtained an RMA number

After obtaining an RMA number from HDTV Supply, you must send the product - freight
prepaid - to HDTV Supply, Inc.. The HDTV Supply RMA number must be prominently
displayed on the outside of your package. If you send your product to HDTV Supply without
the RMA number prominently displayed on the outside of the package, it will be returned to
you unopened.
Please use a shipping company that can demonstrate proof of delivery. HDTV Supply does
not accept responsibility for any lost shipments unless proof of delivery to HDTV Supply is
provided.

Please note

Product shipped to HDTV Supply must be properly packaged to prevent loss or damage in
transit.
Shipping your RMA to HDTV Supply using regular mailing envelopes is not acceptable, as
they do not protect the product from damage during shipping.
HDTV Supply will not repair or replace a module that is shipped in such a way that the
product is not properly protected.
HDTV Supply will not accept any product that has been damaged as a result of accident,
abuse, misuse, natural or personal disaster, or any unauthorized disassemble, repair or
modification.
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HDTV Supply, Inc.