Rma Policy - HDTV Supply HDTVMT0808140 User Manual

HDTVMT0808140 User manual
HDTV Supply warranty, as stated is in lieu of all other warranties, expressed, implied, or
statutory, including those of merchantability and fitness for a particular purpose. The buyer
shall pass on to any purchaser, lessee, or other user of HDTV Supplys' products, the
aforementioned warranty, and shall indemnify and hold harmless HDTV Supply from any
claims or liability of such purchaser, lessee, or user based upon allegations that the buyer, its
agents, or employees have made additional warranties or representations as to product
preference or use.
The remedies provided herein are the buyer's sole and exclusive remedies. HDTV Supply
shall not be liable for any direct, indirect, special, incidental, or consequential damages,
whether based on contract, tort, or any other legal theory.

RMA Policy

When returning product to HDTV Supply for any reason, the customer should fill out the
official RMA form to obtain a RMA number. Without the permission or approval, HDTV
Supply will be no responsible for any return.
This can be initiated by emailing or calling your related sales.
All requests are processed within 72 hours.
Standard Replacement
For customers that agree to return defective product to HDTV Supply first, a
Standard Replacement option is available.
An RMA number must first be issued by sales. This RMA number will need to be referenced on
the outside of the return shipment.
Upon receipt of the defective product, HDTV Supply will, at its discretion, either repair or
replace the product and ship it out in the most expeditious manner possible. Subject to
availability, the replacement product will be shipped on the business day following receipt of
the defective product.
In the event the product returned to HDTV Supply has been discontinued (i.e. the product
is no longer being manufactured by Tonlyware but is still under warranty), HDTV Supply
will, at its discretion, either repair or replace with recertified product.
Once you have obtained an RMA number
After obtaining an RMA number from HDTV Supply, you must send the product - freight
prepaid - to HDTV Supply. The HDTV Supply RMA number must be prominently displayed on
the outside of your package. If you send your product to HDTV Supply without the RMA
number prominently displayed on the outside of the package, it will be returned to you
unopened.
Please use a shipping company that can demonstrate proof of delivery. HDTV Supply does
not accept responsibility for any lost shipments unless proof of delivery to Tonlyware is
provided.
Please note:
Contact: support@hdtvsupply.com
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