Service and Support
For technical support in the United States and Canada, contact the Center of Excellence
(COE) at 1-800-328-2910. For regions outside the United States and Canada, contact
your local Shared Service Center (SSC).
General Customer Support for U.S. and Canada:
Carestream Health, Inc.
150 Verona Street
Rochester, NY, USA 14608
1-800-431-7278
Elsewhere in the world, contact Carestream Health, Inc. in your country.
Device Identification
All device identification is located on the right side of the cart on the Compliance Plate
and the Mod Plate Below. Please quote this information when seeking service and
support.
Procedure for Firmware Upgrade
Please refer to DirectView Online Help.
7-2
Troubleshooting
AF0118 | 2018-03-27