Expresscube™ Countertop Pc Controller Sizeit Is Not Working - Global Sensor Systems ExpressCube 265R User Manual

10.4. ExpressCube™ Countertop PC Controller SizeIt is not working
Symptom: The SizeIt software program running on the PC is not communicating with the
ExpressCube™ Countertop.
Check (in numerical sequence):
1. Check that the red LED on the front panel of the
ExpressCube™ Countertop is steady. If not steady,
turn off the unit and remove power cord for 30
seconds. Reconnect the power and turn the power
ON. If LED continues to flash, contact your service
center to arrange repair by a qualified service
representative.
2. Turn off the program in the computer and remove the
USB cable until a tone is heard from the computer.
Put in the USB and wait for a computer tone again.
Restart the SizeIt software.
3. If the SizeIt program is still indicating that there is not USB connection; physically check the USB
cable connections to both the ExpressCube™ Countertop connector panel and the Controller.
4. If the SizeIt program is still indicating that there is not a USB connection, replace the USB cable.
5. (IT Technician only) Verify proper hardware and software operation of personal computer (PC).
ExpressCube™ warranty only relates to the ExpressCube™ provided products as outlined in the
Warranty in Appendix 1.
6. Contact your service center to arrange repair by a qualified service representative.
35
USB USB
OFF OFF
SizeIt Display for
No USB Communication