Troubleshooting; Technical Specifications - Johnson Controls VRF Smart Gateway Installation Instructions Manual

The VRF Smart Gateway does not require periodic field
maintenance.

Troubleshooting

Table 3: Launch Issues Troubleshooting Information
Problem
You are not directed to the VRF
Smart Gateway login page when
you launch a web browser.
Every time I install the SSL
certificate on my device, it asks me
to re-install it. What should I do?
When I install the SSL key or
certificate, I receive the message
Error Saving SSL Settings.
Refer to the VRF Smart Gateway User's Guide (LIT-12012385) for information on Ethernet settings and SSL settings.

Technical Specifications

Table 4: VRF Smart Gateway
1
Product Code
Power Consumption
Ambient Temperature
Conditions
Ambient Humidity
Conditions
Transmission Power
(Typical)
WLAN Receiver
Sensitivity (Typical)
VRF Smart Gateway Installation Instructions
Resolution
Reason
Device behavior can vary based on the device and Internet browser in use. For instance,
some devices cache browser information and do not automatically redirect users to the
VRF Smart Gateway login page when the browser is launched.
Resolution
Make sure that your device is connected to the VRF Smart Gateway's Wi-Fi network.
Direct your browser to www.myvrfsg.com.
If the login page is taking too long to load, try using the Ethernet connection instead.
Resolution
Check your web browser settings and verify that cookies are enabled.
When an SSL key or certificate is corrupted, the SSL page detects it and alerts you to the
corrupted key or certificate.
However, if the corruption is minor, for example, an extra space was copied while installing
the certificate or a character was missed, the UI does not detect the problem and allows
the corrupted key or certificate to be saved. The server detects the error and returns the
Error Saving SSL Settings message. While this correctly prevents the bad key or
certificate from being used, it does not inform you as to the source of the problem.
In this case, reinstall the SSL key or certificate as described in the VRF Smart Gateway
Network and IT Guidance Technical Bulletin (LIT-12012341).
SI-VRFCBN02-0Sx: VRF Smart Gateway (Includes VRF Smart Gateway and 100 to 240 VAC power
supply.)
12 to 15 VDC at 5.2 W maximum
Operating: 0 to 50°C (32 to 122°F)
Operating Survival: -30 to 60°C (-22 to 140°F)
Non-Operating: -40 to 70°C (-40 to 158°F)
Storage: 5 to 95% RH 30°C (86°F) maximum dew point conditions
Operating: 5 to 95% RH, 30°C (86°F) maximum dew point conditions
Wireless Local Area Network (WLAN) Transmission Power:
CE Compliant levels
+14.5 dBm, 54 Mbps
+12.5 dBm, 65 Mbps
-76 dBm, 10% packet error rate (PER ), 54 Mbps
-73 dBm, 10% PER, 65 Mbps
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