Troubleshooting - Johnson Controls MAP Series Installation Instructions Manual

Troubleshooting

Table 4: Launch Issues Troubleshooting Information
Problem
You are not directed to the MAP
Gateway login page when you
launch a web browser.
After the controller or HVAC device
to which a MAP Gateway is
connected is upgraded, the
connected MAP Gateway no longer
displays active or current data.
Every time I install the SSL
certificate on my device, it asks me
to re-install it. What should I do?
When I install the SSL key or
certificate, I receive the message
Error Saving SSL Settings.
Accessories
Table 5: MAP Gateway Accessories
Code
MP-PRTKIT
MP-STAKIT-0
MP-STAKIT-0Hx
MP-STAFBA-0
TL-PWRKIT-0B
Mobile Access Portal Gateway Installation Instructions
Resolution
Reason
Device behavior can vary based on the device and Internet browser in use. For instance,
some devices cache browser information and do not automatically redirect users to the
MAP Gateway login page when the browser is launched.
Resolution
Direct your browser to www.mapgwy.com.
Resolution
Unplug the MAP Gateway from the sensor actuator (SA) or field controller (FC) bus, then
plug the MAP Gateway back in.
Resolution
1. Verify that the time on your client device is correct. If the device time is not current (for
example, after a hard reset), close the browser, set the time, and then try to install the
certificate.
2. Check your Web Browser Settings and verify that Cookies are enabled.
When an SSL key or certificate is very corrupted, the SSL page detects it and alerts you
to the corrupted key or certificate.
However, if the corruption is minor, for example, an extra space was copied while installing
the certificate or a character was missed, the UI does not detect the problem and allows
the corrupted key or certificate to be saved. The server detects the error and returns the
Error Saving SSL Settings message. While this correctly prevents the bad key or
certificate from being used, it does not inform you as to the source of the problem.
In this case, reinstall the SSL key or certificate as described in the Mobile Access Portal
Gateway Network and IT Guidance Technical Bulletin (LIT-12012015).
Description
Portable Kit (Includes MAP Gateway, RJ-12 cable, shell, and lanyard.)
Stationary Cradle Only (Includes mounting bracket and field bus adapter.)
Stationary Cradle Kit (Includes mounting bracket, field bus adapter, and 100–240 VAC
line voltage power supply.)
Field Bus Adapter (Includes RJ-12 to 4-position Terminal Block Adapter. Used for
interfacing directly to MS/TP Field Bus.)
Optional SC-AP power supply for air cooled chiller installations. (B = Australia, New
Zealand, China, Turkey, Germany, Hong Kong, Netherlands, Qatar, Saudi Arabia, Thailand,
UAE, UK); requires MP-STAFBA-0 Field Bus Adapter
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