Troubleshooting - Steelcase Flex collection User Manual

TROUBLESHOOTING

If you are having trouble with your desk, try the simple steps outlined below.
If problems persist, please refer to the Steelcase Flex Collection Height-Adjustable
Desk troubleshooting guide.
DESK WILL NOT FULLY ADJUST
• Check that the power cable is fully plugged into the outlet.
• Check that the power cable is fully plugged into the control box under the desk.
• Check that the desk is not overloaded. The weight load should be evenly
distributed.
• Synchronize the lifting columns as outlined on the next page.
POWER-SAVING CONTROL BOX:
• The control box automatically powers down into 'standby' mode after
10 seconds of inactivity.
• During standby mode, the control box only consumes 0.1 watt of power.
• With the control box in standby mode, the desk can lose power without
affecting the synchronization of the lifting columns. However, if the control box
is still active and not in standby mode, a power loss will require that the lifting
columns be re-synchronized.
• Power fluctuations and brownouts can also cause the need for
re-synchronization.
• Synchronize the lifting columns as outlined on the next page.
Note: The control box does not reset (initialize) by being unplugged and
plugged back in. Refer to the power cycle procedure below.
POWER CYCLE THE CONTROL BOX
• In the unlikely event an error occurs, and the desk is unresponsive, disconnect
power to the desk for at least 10 seconds to reset the control box.
• Reconnect power to the desk and synchronize the lifting columns as
outlined below.
MEMORY RESET OF CONTROLLER
In the unlikely event than an error occurs, the controller may need to be reset to
the factory settings.
If using the Active Touch Controller
• Press and hold the 1,
• Continue to press and hold as the display cycles past "ADJUST HEIGHT"
and the actual desk height until the display flashes "MEMORY RESET" and
the light guide fills.
• Synchronize the lifting columns as outlined on the next page.
2 and buttons simultaneously for eight seconds.