Troubleshooting Guide - Steelcase Migration SE Pro User Manual

Troubleshooting Guide

Most issues will resolve by re-setting the base. See reset instructions on previous
page.
Note:
Make sure there is nothing under the base before setting to its lowest
level. If the cable is obstructed it will not reset properly.
Please ensure that all connections are tight and intact before further troubleshooting.
ISSUE
ASR/RST Error Code
No power/LED on control box
is off
E07/E08 Error Code (legs not
moving uniformly)
H01 Error Code (Controller
Overheat)
Handset Display Error (eg:
"88.8")
Base is not moving or
operates irregularly.
Base stops and can only
move downwards.
Movement only in one leg.
For questions and support, please contact Steelcase Customer Care.
SOLUTION
Reset the base.
The control box may be damaged-contact us for
replacement.
1. Reset the base.
2. If the issue persists, swap the connecting
cables.
3. If the issue persists, contact us for a
replacement.
Disconnect the power for 1 minute and then
reconnect the handset.
The handset may be damaged-contact us for
replacement.
1. Make sure that all connections are intact and
that the outlet has power.
2. Once connection are verified, reset the base.
3. If the issue persists, please contact our
Customer Care.
1. Base might be overloaded.
2. Remove some of the weight on the
worksurfaces and try again.
3. If the issue persists, please contact customer
service.
1. Make sure that all connections are intact and
the outlet has power.
2. Once connections are verified, reset the base.
3. If the issue persists, please contact customer
service.