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Summary of Contents for Steelcase Flex 120 CORNER
- Page 1 Troubleshooting Guide RECTANGLE 120 CORNER 120 STRAIGHT Steelcase ® Flex Collection height-adjustable desks Published 3/2022...
- Page 2 Rectangle Optional Integrated Power Power Cable Cable Tray Control Box Active Touch Controller Lifting Column Foot Directional Rollers Low-Voltage Cable shown with optional Curved Screens...
- Page 3 Low-Voltage Cable Optional Integrated Power Control Box Controller Lifting Column Slide Glide Low-Voltage Cable Power Cable 120 STRAIGHT 120 CORNER...
- Page 4 12 Desk does not go through full range of motion p 12 Desk movement is not smooth p 12 Lifting Columns jerk or hop while raised or lowered p 13 Height displayed is incorrect p 14 Error Code displayed on digital-display Controller p 16 How Steelcase Flex Desks Work...
- Page 5 Read the Assembly Directions and User Guide: Reference the Assembly Directions, also available online at steelcase.com/installers, to ensure the desk or bench is assembled correctly. If after confirming proper assembly, and there are still problems with the Steelcase desk, reference the troubleshooting steps throughout this document.
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Page 6: Obtaining Replacement Parts
22047327SR (4FT, North America) 22047301SR (10FT, North America) 22047320SR (9FT, Chicago) Obtaining replacement parts: After troubleshooting the desk, if replacement parts are required refer to the Product Reference portal for assistance or contact your local Steelcase dealer. If you need help, call 888.STEELCASE. -
Page 7: Common Procedures
Common Procedures Power-saving Control Box: • The Control Box automatically powers down into ‘Standby’ mode after approximately 10 seconds of inactivity. • During Standby mode, the Control Box only consumes 0.1 watt of power. • With the Control Box in Standby mode, the desk can lose power without affecting the synchronization of the Lifting Columns. - Page 8 How to set the Active Touch display height for the first time: 1. Upon first time install of the Active Touch controller or after a Power Cycle, the text will blink “SELECT”, “HEIGHT”. 2. Lift up or press down on the Controller to select the correct lowest starting height.
- Page 9 How to test Lifting Columns: Lifting Column can be operated independently, even if they are sitting on a table, not assembled into a Desk. 1. Obtain a Control Box that is known to work. Be sure the Control Box is unplugged, or plugged in but in Standby mode. 2.
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Page 10: Troubleshooting Problems And Solutions
Troubleshooting Problems and Solutions No power to desk: 1. Check for power at the outlet. Refer to product ratings. 2. Check that the Power Cord is fully seated in the Control Box. 3. Inspect the Power Cord for defects; replace the defective cord. 4. - Page 11 Desk will not go up or down: 1. Check for power to desk. (Refer to “No power to desk” on page 10.) 2. Check that the desk is not severely overloaded. Remove or redistribute weight on the desk; weight needs to be evenly distributed and not concentrated over one Lifting Column.
- Page 12 Desk goes up, but does not go down (or vice versa): 1. Unplug Power Cable from wall. 2. Unplug each Low-Voltage Cable from the Control Box. 3. Inspect the Low-Voltage Cables and Control Box for damaged pins. If any appear bent, use a thumb tack to correct. (Otherwise, replace necessary components with undamaged versions.) DAMAGED Desk does not go through full range of motion;...
- Page 13 Height displayed is incorrect: | Height is displayed in centimeters: 1. On the Controller, press and hold the buttons simultaneously for 3 seconds. 2. The display will change from “CM” to “INCH” or “INCH” to “CM”. seconds 3. The new selection will flash until the light guide fills.
- Page 14 Error code displayed on digital-display Controller: ERROR CODE POTENTIAL CAUSE SOLUTION / TROUBLESHOOTING • Position error 1. Initialize the Control Box. (Refer to page 08.) • New Lifting Column added INITIALIZA- TION • Program fault 1. Unplug Power Cable for 15 seconds. 2.
- Page 15 ERROR CODE POTENTIAL CAUSE SOLUTION / TROUBLESHOOTING • Change in Lifting Column E29, E30, 1. Check Lifting Column type to ensure it type matches other Lifting Columns. 2. Change Lifting Column to correct type. 3. Initialize the Control Box. (Refer to page 08.) •...
- Page 16 • Preset data is stored in the Controller itself, not the Control Box. Visit Steelcase.com 3/2022 © 2022 Steelcase Inc. All rights reserved. All specifications subject to change without notice. Trademarks used herein are the property of Steelcase Inc. or of their respective owners.
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