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Helpdesk Tool
KaVo MASTER- and EXPERTsurg
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Summary of Contents for KaVo MASTERsurg

  • Page 1 Helpdesk Tool KaVo MASTER- and EXPERTsurg...
  • Page 2 Please select your device on the pictures...
  • Page 3 Overview MASTERsurg: Please select one category Home...
  • Page 4 Overview: 1. Instrument / 2. Motor / 3. Motor Cable Home...
  • Page 5 Troubleshooting foot control: Please select one category Please select one of the defects listed below: Wireless-foot control MASTERsurg does not respond / no connection • Motor runs slowly without pressing the foot control • Foot control is broken / missing parts •...
  • Page 6 Wireless-foot control MASTERsurg does not respond / no connection Please review the following points in their order! Establish a connection between foot control and MASTERsurg Replace the batteries of the foot control Please check whether the magnetic pin is present in the foot control...
  • Page 7 Establish a connection between foot control and MASTERsurg The wireless foot control can be connected in three steps: 1. Touch the symbol to start the connection process 2. Press and hold down the speed button on the wireless foot control for at least 1 second 3.
  • Page 8 Replace the batteries of the foot control ▶ On the other side of the wireless foot control, press down the snap-in lug ① of the speed button ② and take the speed button ② off the wireless foot control ▶ Pull the clip out of the wireless foot control ▶...
  • Page 9 Magnetic pin recognition of the foot pedal ▶ Pull the clip out of the wireless foot control ▶ On the other side of the wireless foot control, press down the snap-in lug ① of the speed button ② and take the speed button ②...
  • Page 10 KaVo factory repair • If you need a loan, you can also order it on the website: Kavo & Nobel Biocare Surgery Service • For any further questions, you can contact the Help and Technical Support (+41916100556)
  • Page 11 KaVo factory repair • If you need a loan, you can also order it on the website: KaVo & Nobel Biocare Surgery Service • For any further questions, you can contact the Help and Technical Support (+41916100556)
  • Page 12 Motor cable is defective / how to order a new one Please select one of the points listed below: Defective within the warranty period of 12 months stated by KaVo • Defective out of warranty period of 12 months stated by KaVo •...
  • Page 13 KaVo factory repair • If you need a loan, you can also order it on the website: KaVo & Nobel Biocare Surgery Service • For any further questions, you can contact the Help and Technical Support (+41916100556)
  • Page 14 Defective out of warranty period of 12 months stated by KaVo The motor cable can not be repaired by us • You can order a new motor cable from your specialist dealer, quoting the specification of our manufacturer number: 1.009.1700 (motor cable S600)
  • Page 15 How to order a new motor cable • You can order a new motor cable from your specialist dealer, quoting the specification of our manufacturer number: 1.009.1700 (motor cable S600) Home...
  • Page 16 Instruments defective: Please select your defective instrument Home...
  • Page 17 Instrument KaVo SURGmatic S201 XL Please select one of the defects listed below: Drill does not hold in the collet • Drill can not be removed from the clamping forceps • One touch calibration failed • Push button cap caught •...
  • Page 18 Instrument KaVo SURGmatic S11 L Please select one of the defects listed below: Drill does not hold in the collet • Drill can not be removed from the clamping forceps • Clamping jaws cannot be opened / closed as usual •...
  • Page 19 • If the instruments are defective within the specified 12 months after a repair (only in our factory repair), please enclose a copy of the last delivery note • On the website: KaVo & Nobel Biocare Surgery Service, you can request a shipping package with return note to send your device to KaVo factory repair •...
  • Page 20 Motor defective Please select one of the defects listed below: Exchange the KaVo mini-LED • Retaining ring (for coolant cable attachment) no longer holds • O-rings exchange • Motor makes scratching / grinding noise • Surgery motor has occasional misfunctions during treatment •...
  • Page 21 • ▶ Pull the retention ring off while twisting slightly ▶ Insert the new KaVo Mini LED lamp into the recess such that the ▶ Push the old KaVo Mini LED lamp out of the mount with contact surface corresponds to that of the mount. Slide the lamp into your fingernail and remove it the mount.
  • Page 22 Retaining ring (for coolant cable attachment) no longer holds 1. Replace the rubber balls to secure the holder again New rubber balls can be ordered separately from your specialist dealer, specifying our manufacturer number: • 1.009.2434 (Ball) • ▶ Remove the rubber balls with a pair of tweezers and ▶...
  • Page 23 The O-ring SET micro motor can be ordered from your specialist dealer under the specification of our manufacturer number: • 1.010.7025 (SET-Micro-Motor) • Press the O-ring between your fingers to form a loop • Push the O-ring to the front, and remove it • Insert new O-rings into the grooves and spray them with KaVo Spray • Home...
  • Page 24 KaVo factory repair • If you need a loan, you can also order it on the website: KaVo & Nobel Biocare Surgery Service • For any further questions, you can contact the Help and Technical Support (+41916100556)
  • Page 25 Download instructions for use Should you need the instructions for use again, you can download them under the following link in our download center: http://www.kavo.com/download-center Home...
  • Page 26 Problem MASTERsurg device Please select one of the points below: The pump sign is yellow • One touch calibration failed • The motor-sign is yellow • The foot controller-sign is yellow • Touchscreen without function • Service-sign (tool sign in green / yellow / red) shows up •...
  • Page 27 The pump sign is yellow • Ensure that the cable set is connected and that the detection switch has been inserted on the right side If this does not help, your device is defective and must be sent to repair Home...
  • Page 28 KaVo factory repair • If you need a loan, you can also order it on the website: KaVo & Nobel Biocare Surgery Service • For any further questions, you can contact the Help and Technical Support (+41916100556)
  • Page 29 The motor-sign is yellow Please work of the following points in their order! 1. Switch off the device at the main switch, disconnect the motor cable from the device and restart the device without a connected motor cable (main switch ON). Reinsert the engine cable after the boot process 2.
  • Page 30 One touch calibration failed Please work of the following points in their order! 1. Please perform the one-touch calibration again with another instrument. If the calibration is successful, please click „HERE“ 2. If the calibration continues to fail with an attached instrument, perform a calibration without an attached instrument (motor only).
  • Page 31 • The MASTER- and EXPERTsurg LUX must be subjected to a service check including safety check ("STK") every 2 years • The safety check may only be done by a professional trained by KaVo or in a shop trained by KaVo •...
  • Page 32 • Please try to perform a software update first • All the necessary information to do a software update can be found at this link: http://www.kavo.com/mastersurg/software-update-140 If the software update does not help, please send us your device to repair •...
  • Page 33 The required values (speed and torque) cannot be selected If you can not select the maximum speed or the max torque as desired, please check the program icon or choose "Free application" Also make sure that the correct instrument transmission has been selected Home...
  • Page 34 The speed / torque of the instrument doesn’t match with the indicated values The Master and Expertsurg surgery program has no automatic instrument detection! Please make sure that the correct instrument transmission has been preselected before each treatment Home...
  • Page 35 The device shows an error code Please use the instructions for use and the error code to check the cause of the error. All important error codes are listed in the instructions for use E42 and E47 e.g. Warning E42 or E47 „Hardware failure“...
  • Page 36 Overview EXPERTsurg: please select a category Home...
  • Page 37 Troubleshooting foot control: Please select one category Please select one of the defects listed below: Foot control EXPERTsurg does not respond / no connection • Motor runs slowly without pressing the foot control • Foot control is broken / parts are missing •...
  • Page 38 Foot control EXPERTsurg does not respond / no connection Please work of the following points in their order: 1. Please check the connection between the foot control and the device Please check whether the magnetic pin is present in the foot control If the top points do not work, please send us your device to repair Home...
  • Page 39 KaVo factory repair • If you need a loan, you can also order it on the website: KaVo & Nobel Biocare Surgery Service • For any further questions, you can contact the Help and Technical Support (+41916100556)
  • Page 40 Problem EXPERTsurg device Please select one of the points below: The pump sign is yellow • One touch calibration failed • The motor-sign is yellow • The foot controller-sign is yellow • Touchscreen without function • Service-sign (tool sign in green / yellow / red) shows up •...
  • Page 41 Back to the start...

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Expertsurg

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