1. Manuals
  2. Brands
  3. Digital Equipment Manuals
  4. Server
  5. Prioris HX MP
  6. Service maintenance manual

Digital Equipment PRIORIS HX MP Service Maintenance Manual

Hide thumbs Also See for PRIORIS HX MP:
Table of Contents

Advertisement

Quick Links

Download this manual See also: User Manual
MCS
LOGISTICS
ENGINEERING
NIJMEGEN
THE NETHERLANDS
PRIORIS HX MP
Copyright Digital Equipment Corporation
All rights reserved
October 1995
Service
Maintenance
Manual
Server
K-MN00000-03-JG00.A
P
R
I
O
R
I
S
H
X
M
P

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the PRIORIS HX MP and is the answer not in the manual?

Questions and answers

Related Manuals for Digital Equipment PRIORIS HX MP

Summary of Contents for Digital Equipment PRIORIS HX MP

  • Page 1 Service Maintenance Manual LOGISTICS PRIORIS HX MP ENGINEERING Server K-MN00000-03-JG00.A Copyright Digital Equipment Corporation NIJMEGEN All rights reserved THE NETHERLANDS October 1995...
  • Page 2 The information in this document is subject to change without notice and should not be construed as a commitment by Digital Equipment Corporation. Digital Equipment Corporation assumes no responsibility for any errors that might appear in this document. The software, if any, described in this document is furnished under a license and may be used or copied only in accordance with the terms of such license.

  • Page 3: Table Of Contents

    Digital PRIORIS HX MP Server Digital P RIORIS HX MP Server Table of Contents Table of Contents Table of Contents PREFACE ................................7 CHAPTER 1 PRODUCT DESCRIPTION ...................... 9 ............................. 9 RODUCT NTRODUCTION ........................11 RODUCT ODELS NFORMATION PRIORIS HX 5100MP Systems ........................11 CHAPTER 2 SERVER UTILITIES &...
  • Page 4 T T able of Contents able of Contents Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Recommended Virus Detection and Cleanup Software................30 ECO/FCO I ............................ 31 NFORMATION BIOS Version Information..........................31 ..........................31 EMOVING THE ANEL )........................32...
  • Page 5 Digital PRIORIS HX MP Server Digital P RIORIS HX MP Server Table of Contents Table of Contents CHAPTER 4 TROUBLESHOOTING......................67 ..........................67 NITIAL ROUBLESHOOTING ................................. 68 ODES POST Execution Messages ..........................68 POST ..........................69 ESSAGES ..........................71 ERVER ROUBLESHOOTING ........................
  • Page 6 Figure 3 - 3 Server Components (Right Side) ....................33 Figure 3 - 4 PRIORIS HX MP Server Expansion Board ................. 34 Figure 3 - 5 PRIORIS HX MP Main Board Jumper Locations ............... 36 Figure 3 - 6 CPU Module Jumper Settings ....................... 38 Figure 3 - 7 SIMM Socket Locations and Bank Designations ................

  • Page 7: Preface

    Preface Preface The Digital PRIORIS HX MP Service Maintenance Manual is a troubleshooting guide that can be used for reference when servicing the PRIORIS HX MP Server series. Digital Equipment Corporation reserves the right to make changes to the Digital PRIORIS HX MP Server without notice.

  • Page 8: Chapter 1 Product Description

    The PRIORIS HX MP Server family is a family of high-performance, highly-scaleable network and application servers featuring the latest in modular CPU and storage technology. Developed using the following state-of-the-art technology, the PRIORIS HX MP Servers are the most advanced servers in their class.
  • Page 9 Product Description duct Description Di Digital PRIORIS HX MP Server gital PRIORIS HX MP Server ♦ Expansion Slots Five EISA slots, five PCI slots, and one shared EISA/PCI slot for a total of 11 slots for maximum expandability. ♦ Onboard Video Controller Onboard Cirrus 5428 video controller.

  • Page 10: Roduct Odels Nformation

    Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Product Description Product Description Product Models Information PRIORIS HX 5100MP Systems Model Memory Cache Host Controller CD-Rom FR− − 890WW− − AA Single 32 MB 512KB None Adaptec 2940W SCSI-2,...

  • Page 11: Chapter 2 Server Utilities & Configuration

    Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Server Utilities & Configuration Server Utilities & Configuration Chapter 2 Server Utilities & Configuration Server Utilities Introduction This chapter explains how to use the CD-ROM disk and the Startup/Utility diskette to access the server utilities and operating system-specific device drivers.

  • Page 12: Phlash.exe

    Utilities & Configuration Utilities & Configuration Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server PHLASH.EXE All servers have BIOS software in a read-only, non-volatile memory (ROM) chip. This BIOS initializes hardware and boots the operating system when the server is turned on. The BIOS also provides access to other services such as keyboard and disk drives.

  • Page 13: Configuring The Server

    As an added feature, the SCU creates and stores all setup changes in a System Configuration (SCI) file. Afterwards, this SCI file can be used on any PRIORIS HX MP Server that is equally configured and can serve as a backup to the EISA configuration stored in NVRAM memory. The SCI file is maintained on the System Configuration Utility diskette and has a default name of SYSTEM.SCI.

  • Page 14: Scu Diskette(S)

    Utilities & Configuration Utilities & Configuration Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server SCU Diskette(s) The SCU comes with the server on five separate language diskettes. These diskettes contain the SCU utility and the necessary files to configure expansion boards.

  • Page 15: Scu Keyboard Function Keys

    Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Server Utilities & Configuration Server Utilities & Configuration SCU Keyboard Function Keys The following table lists the keyboard function keys used to scroll through the menu screens, and select specific menu items in the SCU.

  • Page 16: Configure The Computer

    Utilities & Configuration Utilities & Configuration Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server To start and use the SCU: Turn on the server and allow the POST to complete. If POST detects an error refer to Chapter 4, “Troubleshooting”, and take the appropriate steps to correct the problem.

  • Page 17: Adding Isa Expansion Boards

    Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Server Utilities & Configuration Server Utilities & Configuration If this the first time running the SCU, select this option to verify that the server has detected and acknowledged all installed expansion boards. Afterwards, use this menu item each time any expansion board has been added, removed, or relocated.

  • Page 18: Adding Eisa Expansion Boards

    Utilities & Configuration Utilities & Configuration Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Adding EISA Expansion Boards Perform the following steps to add EISA expansion boards to the server configuration: Turn off the server and install the EISA expansion boards.

  • Page 19: Relocating Expansion Boards

    Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Server Utilities & Configuration Server Utilities & Configuration NOTE At any time you can view IRQ, DMA, and memory assignments while in the SCU by selecting [F7], the “View Additional System Information” menu. From this menu, select either Used Resources or Available Resources.

  • Page 20: Setting The Date And Time

    Utilities & Configuration Utilities & Configuration Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Setting the Date and Time Use these two SCU options to reset the date and time maintained by the server’s battery. Note that it might be faster to change the date and time using the BIOS Setup options.

  • Page 21: Main Menu Options

    Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Server Utilities & Configuration Server Utilities & Configuration Main Menu Options Menu Fields Settings Comments Current time Displays the current time. System time System date Current date Displays the current date.

  • Page 22: Boot Options

    Utilities & Configuration Utilities & Configuration Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Memory and Cache Options (continued) Menu Fields Settings Comments Enabled Allows to enable or disable shadowing and caching of individual Shadow 16K Disabled segments of ROM to increase server performance.

  • Page 23: Keyboard Features

    Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Server Utilities & Configuration Server Utilities & Configuration Keyboard Features Menu Fields Settings Comments Auto Turns NumLock on or off each time the server boots. NumLock Note: When Auto is selected, the server will turn on NumLock if it detects a numeric keypad.

  • Page 24: Pci Devices

    Utilities & Configuration Utilities & Configuration Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Integrated Peripherals (continued) Menu Fields Settings Comments Auto Enables or disables onboard serial port 1 at the specified address. Serial port 1 Disabled 3F8, IRQ 4...

  • Page 25: Advanced Chipset Control

    Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Server Utilities & Configuration Server Utilities & Configuration Advanced Chipset Control Menu Fields Settings Comments 32 PCICLKS Enables or disables the PCEB master retry timer. Master retry 16 PCICLKS timer...

  • Page 26: Security Options

    Utilities & Configuration Utilities & Configuration Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Security Options Menu Fields Settings Comments Not user Tells whether or not the supervisor's password is enabled or disabled. Supervisor selectable password is Not user Tells whether or not the user's password is enabled or disabled.

  • Page 27: Chapter 3 Service Procedures

    Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Service Procedures Service Procedures Chapter 3 Service Procedures Safety Requirements WARNING Static electricity collects on non-conductors such as paper, cloth, or plastic. A static discharge can be damaging even though you often cannot see or feel it.

  • Page 28: Recommended Tools

    Service Procedures Service Procedures Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Recommended Tools The following tools are needed for servicing Digital PC systems. Note that test equipment must calibrated. ♦ Multimeter (4 1/2 digit) ♦ A philips screwdriver ♦...

  • Page 29: Eco/Fco Information

    Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Service Procedures Service Procedures ECO/FCO Information BIOS Version Information Refer to the Digital DECpc Bulletin Board Support (telephone number: xx33 92960312) for the latest information on BIOS upgrades. Removing the Side Panel Before removing the side panel, perform the following: Turn off power to all external devices connected to server.

  • Page 30: Erver Omponents Eft Ide )

    Service Procedures Service Procedures Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Server Components (Left Side) Legend Component Legend Component CD-ROM drive Casters 3½-inch diskette drive Five EISA expansion slots Front access 5¼-inch half-height drive 2 primary PCI slots, 1 shared PCI/EISA...

  • Page 31: Erver Omponents Ight Ide )

    Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Service Procedures Service Procedures Server Components (Right Side) Legend Component Legend Component Power supply Serial ports Redundant power supply area Parallel port Storage backplane Video port Power interlock switch Keylock...

  • Page 32: Expansion Slots

    Digital PRIORIS HX MP Server Expansion Slots The PRIORIS HX MP server’s main logic board contains 12 expansion board slots for installing up to eleven EISA or PCI expansion boards. Six of the slots support industry-standard 32-bit EISA expansion boards. The remaining six expansion slots support 32-bit PCI local bus expansion boards. This enables the server to deliver improved performance by using a higher speed data path.

  • Page 33: Ain Logic Board Jumpers

    Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Service Procedures Service Procedures Main Logic board Jumpers Jumper pins allow to set specific server parameters. They are set by changing the pin location of jumper blocks. A jumper block is a small plastic-encased conductor (shorting plug) that slips over the pins. To change a jumper setting, remove the jumper from its current location with the fingers.

  • Page 34: Main Logic Board Jumper Locations

    Service Procedures Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Main Logic Board Jumper Locations J14 J13 DEC00578-3 Figure 3 - 5 PRIORIS HX MP Main Board Jumper Locations MCS Logistics Engineering - Nijmegen MCS Logistics Engineering - Nijmegen...

  • Page 35: Cpu Module Jumper Settings

    Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Service Procedures Service Procedures CPU Module Jumper Settings The following table lists the main logic board jumpers and factory default settings. Figure 3-6 shows their locations. CAUTION Do not touch any electronic component unless you are safely grounded. Wear a grounded wrist wrap or touch an exposed metal part of the server’s chassis.

  • Page 36: Figure 3 - 6 Cpu Module Jumper Settings

    Service Procedures Service Procedures Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server CPU Module Jumper Settings (continued) Figure 3 - 6 CPU Module Jumper Settings MCS Logistics Engineering - Nijmegen MCS Logistics Engineering - Nijmegen...

  • Page 37: Omputer Emory Onfigurations

    Adding more memory allows the server to run larger, more complicated software and run it quicker. The PRIORIS HX MP server will support up to 1 GB of standard parity memory. This memory can either be installed entirely on one memory module or can be split between two memory modules.
  • Page 38 Service Procedures Service Procedures Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Single Memory Module Configurations (continued) BANK OH/OL BANK 1H/1L BANK2H/2L BANK3H/3L TOTAL 4 x 8MB 4 x 8MB 4 x 16MB 4 x 4MB 144MB 4 x 16MB...

  • Page 39: Dual Memory Module Configurations

    Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Service Procedures Service Procedures Dual Memory Module Configurations Memory Module 1 Memory Module 2 BANK BANK BANK BANK BANK BANK BANK BANK TOTAL OH/OL 1H/1L 2H/2L 3H/3L OH/OL 1H/1L 2H/2L...

  • Page 40: Memory Board Simm Socket Locations

    Service Procedures Service Procedures Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Dual Memory Module Configurations (continued) Memory Module 1 Memory Module 2 BANK BANK BANK BANK BANK BANK BANK BANK TOTAL OH/OL 1H/1L 2H/2L 3H/3L OH/OL 1H/1L...

  • Page 41: Part Removal And Replacement Procedures

    Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Service Procedures Service Procedures Part Removal and Replacement Procedures Removing the 3½-inch Diskette Drive To remove the 3½-inch diskette drive: Turn off the computer. Disconnect external devices, ac power, and monitor power.

  • Page 42: Removing The Cd-Rom Drive

    Service Procedures Service Procedures Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Removing the CD-ROM Drive To remove the CD-ROM drive: Turn off the computer. Disconnect external devices, ac power, and monitor power. Unlock and remove side panels.

  • Page 43: Removing The Main Logic Board

    Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Service Procedures Service Procedures Removing the Main Logic Board To remove the main logic board: Turn off the computer. Disconnect external devices, ac power, and monitor power. Unlock and remove side panels.

  • Page 44: Removing The Power Supply

    Service Procedures Service Procedures Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Removing the Power Supply To remove the Power Supply: Turn off the server. Disconnect external devices, ac power, and monitor power. Unlock and remove left side panel.

  • Page 45: Removing The Fan

    Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Service Procedures Service Procedures Removing the Fan To remove the fan: Turn off the server, disconnect external devices, ac power, and monitor power. Unlock and remove the right side panel.

  • Page 46: Removing The Optional Power Supply

    Service Procedures Service Procedures Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Removing the Optional Power Supply To remove the Optional Power Supply: Turn off the server. Disconnect external devices, ac power, and monitor power. Unlock and remove left side panel.

  • Page 47: Removing A Half-Height 5¼-Inch Device From Top-Right Drive Bay

    Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Service Procedures Service Procedures Removing a Half-Height 5¼-Inch Device from Top-Right Drive Bay To remove a half-height 5¼-inch device from one of the top-right drive bay slots, perform the following: Turn off the server.

  • Page 48: Replacing A Device Into The Hot-Swap Drive Bay

    Service Procedures Service Procedures Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Replacing a Device Into the Hot-Swap Drive Bay Hot-swapping allows to remove or install an SBB (Storage Building Block) while the server remains online and active, eliminating interference with the server's operation. For SBBs, the hot-swap method can be used to replace a device providing that the device is not active (green activity LED is off).

  • Page 49: Sbb Led Status Indicators

    Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Service Procedures Service Procedures SBB LED Status Indicators The hot-swap backplane monitors shelf status to identify error conditions or failures. This status is displayed on the SBB LEDs. The left LED displays the device activity and the right LED displays the fault status.

  • Page 50: Replacing The Battery/Real Time Clock (Rtc)

    Service Procedures Service Procedures Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Replacing the Battery/Real Time Clock (RTC) The server's battery runs the server clock and retains any setup information when it is turned off. If the server ever fails to retain the correct date, time, or configuration settings when it is turned on, replace the server’s battery.

  • Page 51: Removing And Replacing The Terminator Card

    Service Procedures Removing and Replacing the Terminator Card The terminator card terminates the memory and CPU bus for the PRIORIS HX MP one and two processor (1P, 2P) configurations. When upgrading to the four processor (4P) configuration, replace the terminator card with a second CPU module.

  • Page 52: Removing And Replacing A Memory Module

    Digital PRIORIS HX MP Server Removing and Replacing a Memory Module The PRIORIS HX MP server comes with a single memory module that supports a 128-bit memory interface and 2-way memory interleaving. The server’s overall performance can be increased by adding an additional memory module.

  • Page 53: Upgrading The Cpu Module

    Service Procedures Upgrading the CPU Module The PRIORIS HX MP one or two (1P, 2P) processor configurations include a single CPU module. The PRIORIS HX MP four (4P) processor configuration includes two CPU modules. The following procedure can be used to upgrade or remove the CPU module(s): Turn off the server.

  • Page 54: Installing A Secondary Cache Module

    Service Procedures Service Procedures Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Installing a Secondary Cache Module The server’s Pentium CPU module comes with a 512 KB write-back burst secondary cache module per CPU. To install additional cache modules for CPU upgrades, perform the following: Turn off the server.

  • Page 55: Mass Storage Devices

    Service Procedures Mass Storage Devices The PRIORIS HX MP server has three drive bay areas. Mass storage devices such as SCSI hard disk drives, floppy diskette drives, SCSI CD-ROM drives, and SCSI tape backup systems are installed in these drive bay areas. The three drive bay areas are: ♦...

  • Page 56: Connecting Scsi Devices

    The server supports up to 10 internal SCSI devices. Additional SCSI devices can be added to the server by using an EISA- or PCI-based SCSI host adapter installed in an available expansion slot in conjunction with an external SCSI expansion box. The PRIORIS HX MP supports the following configurations. Configuration...

  • Page 57: Scsi Drive Ids

    Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Service Procedures Service Procedures SCSI Drive IDs SCSI bus device addresses are automatically assigned in the hot-swap drive bay depending on the slot number in which there are installed. The address jumper on the storage backplane is used to override the default addresses.

  • Page 58: Single Channel Scsi And Raid Configuration

    Service Procedures Service Procedures Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Single Channel SCSI and RAID Configuration To connect SCSI devices to a single channel SCSI and RAID host adapter, perform the following: Connect the cables as shown in Figure 3 - 22. If necessary, connect appropriate power cable to device.

  • Page 59: Dual Channel Scsi Bus Configuration (One Internal Channel And One External Channel)

    Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Service Procedures Service Procedures Dual Channel SCSI Bus Configuration (One Internal Channel and One External Channel) To connect SCSI devices to a non-RAID dual channel host adapter, perform the following: Connect the SCSI cables as shown in Figure 3 - 23.

  • Page 60: Dual Channel Scsi Bus Configuration (Two Internal Channels)

    Service Procedures Service Procedures Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Dual Channel SCSI Bus Configuration (Two Internal Channels) To connect SCSI devices to a dual channel SCSI host adapter, perform the following: Connect the SCSI cables as shown in Figure 3 - 24. If necessary, connect appropriate power cable to device.

  • Page 61: 3-Channel Raid Configuration (Two Internal Channels And One External Channel)

    Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Service Procedures Service Procedures 3-Channel RAID Configuration (Two Internal Channels and One External Channel) To connect SCSI devices to a 3-channel RAID host adapter, perform the following: Connect the SCSI cables as shown in Figure 3 - 25. If necessary, connect appropriate power cable to device.

  • Page 62: 3-Channel Raid Configuration (All Internal Channels)

    Service Procedures Service Procedures Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server 3-Channel RAID Configuration (All Internal Channels) To connect SCSI devices to a 3-channel RAID host adapter, perform the following: Connect the SCSI cables as shown in Figure 3 - 26. If necessary, connect appropriate power cable to device.

  • Page 63: Using Multiple Or Multi-Channel Scsi Host Adapters

    Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Service Procedures Service Procedures Using Multiple or Multi-Channel SCSI Host Adapters The following guidelines apply when configuring the server using multiple or multi-channel SCSI host adapters: ♦ The SCSI host adapter with the lowest BIOS address is identified by the server as the “primary” SCSI host adapter.

  • Page 64: External Scsi Bus Guidelines

    Service Procedures Service Procedures Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server External SCSI Bus Guidelines ♦ Make sure that the selected SCSI addresses for the external SCSI devices do not conflict with other devices in the server.

  • Page 65: Chapter 4 Troubleshooting

    Initial Troubleshooting Follow these general procedures to troubleshoot the PRIORIS HX MP Server: ♦ Press [Ctrl] + [Alt] + [Del]. If the computer fails to boot, turn it off, wait until all hard disk drives are spun down completely, and then turn it back on.

  • Page 66: Beep Codesi

    Troubleshooting Troubleshooting Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Beep Codes When POST finds an error and cannot display a message, the server's speaker emits a series of beeps to indicate the error and places a value in I/O port 80h. During POST, if the video configuration fails or if an external ROM module fails a checksum test, then the server beeps three times (one long beep, and two short beeps).
  • Page 67 Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Troubleshooting Troubleshooting POST and Boot Messages The POST displays messages to alert to errors in hardware, software, and firmware or to provide operating information about the server. Each time the POST displays a message on the screen, the server's speaker beeps twice. If an error occurs before the monitor is initialised, specific beep codes sound to alert to a problem.
  • Page 68 Troubleshooting Troubleshooting Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server POST and Boot Messages (continued) Message Description/Solution Parity error found in the server bus. The BIOS attempts to locate the Parity check 1 nnnn address and display it on the monitor screen.

  • Page 69: Server Troubleshooting

    Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Troubleshooting Troubleshooting Server Troubleshooting Problem Possible Cause Action Main logic board failed. Replace Main logic board. No response when the Main logic board jumpers Set all appropriate jumpers. server is incorrectly set.
  • Page 70 Troubleshooting Troubleshooting Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Server Troubleshooting (continued) Problem Possible Cause Action Expansion board installed Remove expansion board and reinstall. Server incorrectly. operates incorrectly Did not run SCU to configure Run the SCU to properly configure expansion...
  • Page 71 Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Troubleshooting Troubleshooting Disk Drive Troubleshooting Problem Possible Cause Action SCSI device jumpers Refer to the SCSI kit installation instructions. Server does not recognize incorrectly set. an internal or SCSI ID conflicts.

  • Page 72: Cd-Rom Troubleshooting

    Troubleshooting Troubleshooting Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Disk Drive Troubleshooting (continued) Problem Possible Cause Action Incorrect disk drive jumper Refer to the SCSI kit installation instructions. SCSI hard settings. disk drive cannot read or Loose or incorrectly installed Make sure all cables are correctly installed.

  • Page 73: Qaplus/Fe Advanced Diagnostics

    Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Troubleshooting Troubleshooting Monitor Troubleshooting (continued) Problem Possible Cause Action Monitor type incorrectly set. Set the correct monitor type. Refer to No monitor appropriate video driver documentation. display while loading Windows video drivers Monitor incorrectly adjusted.

  • Page 74: Qaplus/Fe Error Messages

    Troubleshooting Troubleshooting Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server QAPlus/FE Error Messages Component Messages Solution Arithmetic Function Failed Reset CPU General Functions Failed Replace CPU Exception Interrupt in Protected Mode Refresh Failure Logic Functions Failed Hard disk...

  • Page 75: Chapter 5 Device Mapping

    Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Device Mapping Device Mapping Chapter 5 Device Mapping This section provides a series of tables listing mapping and address information related to computer memory and various main logic board devices (keyboard controller, interrupt controller, DMA controller, etc.).

  • Page 76: Cpu Memory Address Map

    Device Mapping Device Mapping Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server CPU Memory Address Map Address Range Function Size Main memory 512 KB 00000 to 7FFFF Main/PCI/EISA/ISA memory 128 KB 80000 to 9FFFF A0000 to BFFFF PCI/EISA/ISA video buffer memory...

  • Page 77: Pci Configuration Space Address Map

    Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Device Mapping Device Mapping PCI Configuration Space Address Map PCI Bus Number Device Number Device Host bridge(CPU bridge) EISA bridge PCI slot 1 PCI slot 2 PCI slot 3 PCI to PCI bridge (PPB)

  • Page 78: Chapter 6 Pass / Fail Criteria

    Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Pass / Fail Criteria Pass / Fail Criteria Chapter 6 Pass / Fail Criteria As Final Acceptance Test the following tests should be run to meet the Pass/Fail criteria: Successful Completion of the POST tests.

  • Page 79: Appendix A Services Notes

    Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Useful Information Useful Information Appendix A Services Notes Recommended Tools The following tools will be needed for servicing Digital PC systems. Note that test equipment must be in calibration. ♦...

  • Page 80: Bios Version Information

    Device Mapping Device Mapping Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server ECO/FCO Information BIOS version information Refer to the Digital DECpc Bulletin Board Support , for the latest information on BIOS upgrades Network locations: North America, South America, Australia and New Zealand: PCBUHD::DKB300:[WC30.BBSFILES]...

  • Page 81: Eco/Fco Information

    Useful Information Appendix B Useful Information Related Documentation Document Titles Order #’s PRIORIS HX MP Server Quick Reference Guide EK-A0829-RG Service Maintenance Manual Spares Catalogue EK-A0815-RG PRIORIS HX MP Server User’s Guide ER-890BW-UA PRIORIS HX MP Server Quick Setup Guide...

  • Page 82: Document Feedback

    Digital PRIORIS HX MP Server Digital PRIORIS HX MP Server Document Feedback Document Feedback Document Feedback If you have comments on the contents or layout of this document we highly appreciate your feedback. We will do our best to make this document a valuable support to your service efforts for Digital.

Table of Contents