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Summary of Contents for Digital Equipment PRIORIS ZX
- Page 1 Service Maintenance Manual PRIORIS ZX Server K-MN-SD00000-20-JG00.B MCS LOGISTICS ENGINEERING Copyright Digital Equipment Corporation NIJMEGEN All rights reserved THE NETHERLANDS April 1996...
- Page 2 The information in this document is subject to change without notice and should not be construed as a commitment by Digital Equipment Corporation. Digital Equipment Corporation assumes no responsibility for any errors that might appear in this document. The software, if any, described in this document is furnished under a license and may be used or copied only in accordance with the terms of such license.
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Page 3: Table Of Contents
REVISION HISTORY ............................9 PREFACE................................11 CHAPTER 1 PRODUCT DESCRIPTION ....................13 ...........................13 RODUCT NTRODUCTION ........................14 RODUCT ODELS NFORMATION PRIORIS ZX MP Systems ..........................14 CHAPTER 2 SERVER UTILITIES & CONFIGURATION ..............15 ..............................15 ERVER TILITIES Introduction ..............................15 BIOS U BIOS P ............16 LASH PDATE... - Page 4 Table of Contents Digital PRIORIS ZX Server ..........................32 ERVER ECURITY EATURES Left and Right Door Security Lock .......................32 Administrator Password ..........................33 If You Forget Your Password ........................33 CHAPTER 3 SERVICE PROCEDURES.......................35 .............................35 AFETY EQUIREMENTS ............................36 ECOMMENDED OOLS Other Needed Materials..........................36 Required Special Tools...........................36...
- Page 5 Digital PRIORIS ZX Server Table of Contents ...........................60 TORAGE EVICES Onboard SCSI Controllers..........................60 SCSI Configuration Guidelines ........................61 SCSI Cables..............................61 SBB LED Status Indicators ..........................62 SBB Status LEDs ............................62 Connecting SCSI Devices ..........................62 Storage Backplane ............................63 SCSI Drive IDs..............................64 Single/Dual SCSI Bus Target ID Settings.....................64 Single Channel SCSI Configuration......................65...
- Page 6 INTS Multi proccessing test.............................94 Mylex RAID Controllers..........................94 NetWare 3.12 ..............................94 Processor Upgrade kits...........................95 Intel BIOS on the Prioris ZX..........................95 Prioris ZX and Diamond Stealth 928 ......................95 BIOS ............................96 INFORMATION Changes in FMUP.EXE from release 3.0......................96 README.TXT: ..............................96 APPENDIX B USEFUL INFORMATION.....................97 ..........................97...
- Page 7 Figure 3 - 5 CPU Module Components and Connectors..................41 Figure 3 - 6 Power Fan and Control Board Connectors ...................42 Figure 3 - 7 Prioris ZX 5000 MP Series Server Expansion Board Slots............43 Figure 3 - 8 Main Logic Board Jumper Locations....................46 Figure 3 - 9 Removing/Installing a Memory Module..................48...
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Page 8: Revision History
Digital PRIORIS ZX Server Revision History Revision History Revision Date Description of Change March 96 First release of the Service Maintenance Manual describing the PRIORIS ZX MP Server. April 96 Update due to layouts, MLB, CPU, memory discrepanties. MCS Logistics Engineering - Nijmegen... -
Page 9: Preface
Preface Preface The Digital PRIORIS ZX MP Service Maintenance Manual is a troubleshooting guide that can be used for reference when servicing the PRIORIS ZX MP Server series. Digital Equipment Corporation reserves the right to make changes to the Digital PRIORIS ZX MP Server without notice. -
Page 10: Chapter 1 Product Description
The Prioris ZX MP server family is a family of high-performance, highly-scaleable network and application servers featuring the latest in modular CPU and storage technology. The Prioris ZX MP family of servers also provide investment protection through CPU upgrade technology. This technology enables to easily upgrade to a higher-performance CPU by simply installing a new CPU module or modules. -
Page 11: Product Models Information
Product Description Digital PRIORIS ZX Server Product Models Information PRIORIS ZX MP Systems Model Memory Options FR− − A60WW− − AA Single Pentium 133 MHz 32 MB ECC None FR− − A60WW− − AB Single Pentium 133 MHz 32 MB ECC RAID 3 x 2GB FR−... -
Page 12: Chapter 2 Server Utilities & Configuration
Digital PRIORIS ZX Server Server Utilities & Configuration Chapter 2 Server Utilities & Configuration Server Utilities Introduction This chapter provides additional information about the server’s supplied software and support documentation, restarting the server, identifying server model and serial numbers, providing a comfortable working environment and obtaining help. -
Page 13: Flash Bios Update Procedure And Recovery Bios Procedure
Utilities & Configuration Digital PRIORIS ZX Server There are two ways to access the supplied diagnostic software: During the operating system installation process, the diagnostic software is automatically copied to a subdirectory on the MS-DOS partition. This enables to run the diagnostic software anytime from the created MS-DOS partition. -
Page 14: Flash Memory Update Program (Phlash.exe)
Digital PRIORIS ZX Server Server Utilities & Configuration Flash Memory Update Program (PHLASH.EXE) All servers have BIOS software in a read-only, non-volatile memory (ROM) chip. This BIOS initializes hardware and boots the operating system when the server is turned on. The BIOS also provides access to other services such as keyboard and disk drives. -
Page 15: Bios Setup Utilities Options
Utilities & Configuration Digital PRIORIS ZX Server BIOS SETUP UTILITIES OPTIONS BIOS SETUP OPTIONS (Main Section) BIOS Setup Field Settings Comments Month, Day, Year System Date Hour:Minute:Seconds System Time 3.5" 1.44MB Select size and density of floppy drive A: Either Diskette A disabled, 5.25"... -
Page 16: Bios Setup Options (Advanced Section)
Digital PRIORIS ZX Server Server Utilities & Configuration BIOS SETUP OPTIONS (Advanced Section) BIOS Setup Field Settings Comments Auto Sense Select the type of Intel processor(s) being used in the Processor Type system. Processor Speed Auto Sense Selects the speed of the Intel processor(s) being used in the system. -
Page 17: Bios Setup Options (Exit Section)
SCSI controller and run SCSI disk drive utilities. RAID Configuration Utility RAID-ready Prioris ZX 5000 MP servers include a Mylex RAID controller and RAID configuration utility. If the RAID controller was factory installed, the RAID configuration utility appears when the server is booted with the ServerWORKS Quick Launch CD-ROM disk. -
Page 18: System Configuration Utility (Scu)
Digital PRIORIS ZX Server Server Utilities & Configuration System Configuration Utility (SCU) The SCU enables to check or change the server’s configuration. The SCU is PCI-aware, and complies with both EISA and ISA plug and play standards. You must run the SCU each time you add, remove, or relocate an EISA or ISA expansion board. -
Page 19: Starting And Using The Scu
Utilities & Configuration Digital PRIORIS ZX Server Starting and Using the SCU To start and run the SCU: Turn on the server and allow the POST to complete. If POST detects an error refer to Chapter 4, “Troubleshooting” and take the appropriate steps to correct the problem. -
Page 20: Scu Options
Digital PRIORIS ZX Server Server Utilities & Configuration SCU Options The following tables list the options that are available in the SCU (Change Configuration Settings). Use the keyboard function keys to help to select options, change values, and display help information. -
Page 21: System Processor Modules
Utilities & Configuration Digital PRIORIS ZX Server System Processor Modules Menu Fields Settings Comments CPU 1 in slot 1 Not user Displays the installed CPU type. selectable CPU 2 in slot 1 Not user Displays the installed CPU type. selectable CPU 1 in slot 2 Not user Displays the installed CPU type. -
Page 22: Memory Subsystem Group
Digital PRIORIS ZX Server Server Utilities & Configuration Memory Subsystem Group Menu Fields Settings Comments 640KB base Displays the current amount of base (conventional) memory. Base memory options memory 512KB base memory Shadowing Enable Allows to enable or disable shadowing and caching of individual Disable segments of ROM to increase server performance. -
Page 23: Onboard Communication Devices
Utilities & Configuration Digital PRIORIS ZX Server Onboard Communication Devices Menu Fields Settings Comments COM1: Enables or disables onboard serial port 1 at the specified address. Serial port 1 configuration 3F8-IRQ 4 COM2: Note: If the server is connected to a network, see the System 2F8-IRQ 3 Administrator. -
Page 24: Floppy Drive Subsystems Group
Digital PRIORIS ZX Server Server Utilities & Configuration Onboard Communication Devices (continued) Menu Fields Settings Comments Parallel port Compatible mode - standard printer connection. Parallel port mode mode ISA- compatible Parallel port Bi-directional mode - PS/2 compatible mode and able to receive data. -
Page 25: Language Support Group
Utilities & Configuration Digital PRIORIS ZX Server Floppy Drive Subsystems Group (continued) Menu Fields Settings Comments 3.5 inch Sets the size and density of diskette drives. Floppy drive 1.44/1.25 MB drive 5.25 inch 360 KB drive 5.25 inch 1.2 MB drive 3.5 inch 720... -
Page 26: Console Redirection
Digital PRIORIS ZX Server Server Utilities & Configuration Console Redirection Menu Fields Settings Comments Disable Enables to redirect the server’s COM1 or COM 2 serial ports. Select COM port for redirection Redirection redirection on COM1 Redirection on COM2 Serial port 2400 baud Enables to set a specific baud rate for modem data transfers. -
Page 27: Boot Subsystem Group
Utilities & Configuration Digital PRIORIS ZX Server Boot Subsystem Group Menu Fields Settings Comments Boot disabled Each time the server boots, it will load the operating system from the Boot options: First boot Boot floppy sequence selected. Boot hard disk... -
Page 28: Management Subsystem Group
Digital PRIORIS ZX Server Server Utilities & Configuration Management Subsystem Group Menu Fields Settings Comments Press <Enter> Enables to set temperature and voltage limits to ensure proper server Temperature/ voltage limit to display operation. limits control Press <Enter> Enables to enable or disable A/D channel switches to ensure proper... -
Page 29: Server Security Features
Utilities & Configuration Digital PRIORIS ZX Server Server Security Features Server security is important to prevent theft or accidental loss of software and hardware. The Prioris HX 5133MP Server provides the following levels of protection: ♦ Left and right security door lock—located at the front of the server. -
Page 30: Administrator Password
Digital PRIORIS ZX Server Server Utilities & Configuration Administrator Password The server has a password level that can be set to prevent unauthorized access to the server files. When setting a supervisor password, you will be prompted to enter it prior to accessing the SCU. If “Password On Boot”... -
Page 31: Chapter 3 Service Procedures
Digital PRIORIS ZX Server Service Procedures Chapter 3 Service Procedures Safety Requirements WARNING Static electricity collects on non-conductors such as paper, cloth, or plastic. A static discharge can be damaging even though you often cannot see or feel it. The following safety precautions must be observed to insure product and personal safety and prevent damage to circuit boards and/or components: ♦... -
Page 32: Recommended Tools
Service Procedures Digital PRIORIS ZX Server Recommended Tools The following tools will be needed for servicing Digital PC systems. Note that test equipment must be in calibration. ♦ Multimeter (4 1/2 digit) ♦ A philips screwdriver ♦ An antistatic wrist strap Other Needed Materials Cleaning agent should be an all purpose cleaner that is used in-house. -
Page 33: Removing The Side Panels
Digital PRIORIS ZX Server Service Procedures Removing the Side Panels Before removing the side panel, perform the following: Secure server using brake. Turn off power to all external devices connected to server. Turn server off. Unplug power cord from wall outlet. -
Page 34: Server Components (Left Side)
Service Procedures Digital PRIORIS ZX Server Server Components (left Side) Legend Component CD-ROM drive 3½-inch diskette drive Front access 5¼-inch half-height drive bays 3-way security lock Integral hot-swap device bay for storage building blocks (SBBs) Power, OCP, and reset buttons... -
Page 35: Server Components (Right Side)
Digital PRIORIS ZX Server Service Procedures Server Components (Right Side) Legend Component Keylock SCSI knockouts (back panel) Keyboard (left) and mouse (right) ports Parallel port (right) Video port (left) Serial port 1 (right) serial port 2 (left) Monitor plug AC power plug... -
Page 36: Components And Connectors
Service Procedures Digital PRIORIS ZX Server Components and Connectors Main Logic Board Components and Connectors Legend Components 6-pin power connectors (PS3 and PS4) +3.3 V dc power connector (PS5) 12-pin power connector (PS1 and PS2) Power supply enable connector Diskette drive connector... -
Page 37: Cpu Module Components And Connectors
Digital PRIORIS ZX Server Service Procedures Figure 3 - 4 Main Logic Board Components / Connectors DEC00726-2 CPU Module Components and Connectors Legend Component CPU voltage regulator Cache chips CPU LIF socket (tool neccasary) Multi Processor Bus interface. Figure 3 - 5 CPU Module... -
Page 38: Power Fan And Control Board Connectors
Service Procedures Digital PRIORIS ZX Server Power Fan and Control Board Connectors Legend Component Power connector Doorlock 2 connector Doorlock 1 connector Fan 1 connector Fan 2 connector Fan 3 connector MLB2 connector Fan 4 connector MLB1 connector RSM connector... -
Page 39: Expansion Slots
Service Procedures Expansion Slots The Prioris ZX 5000 MP Series Server’s main logic board contains 11 expansion board slots for installing up to nine EISA or PCI expansion boards. Six of the slots support industry-standard 32-bit EISA expansion boards. Bus ownership occurs in this EISA slot sequence: M1, M2, M3, M4, M5, M6, M1, M2, etc. - Page 40 Service Procedures Digital PRIORIS ZX Server The five PCI bus slots on the main logic board support bus mastering 32-bit PCI expansion boards for performance enhancement. NOTE One of the PCI slots (P1-1) is in line with a CPU module slot (CPU 2). When installing a CPU module in this slot, the PCI slot cannot be used.
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Page 41: Jumpers And Switches
Digital PRIORIS ZX Server Service Procedures Jumpers and Switches Main Logic Board Jumpers and Switches The following table lists the main logic board switches/jumpers and factory-default settings. CAUTION Do not touch any electronic component unless you are safely grounded. Wear a grounded wrist strap or touch an exposed metal part of the system box chassis. -
Page 42: Figure 3 - 8 Main Logic Board Jumper Locations
Service Procedures Digital PRIORIS ZX Server The table below shows the jumper settings: Jumper Description Setting Description Test Enables to install and use a TDV module in slot Enable J4H1, pins 1 and 2 development CPU2. Disable J4H1, pins 2 and 3... -
Page 43: Cpu Module Jumper Settings
Digital PRIORIS ZX Server Service Procedures CPU Module Jumper Settings There are no jumpers on the CPU board. CAUTION Do not touch any electronic component unless you are safely grounded. Wear a grounded wrist wrap or touch an exposed metal part of the server’s chassis. -
Page 44: Removing And Replacing A Memory Module
Service Procedures Digital PRIORIS ZX Server Removing and Replacing a Memory Module The server comes with a single memory module installed in the primary (MEM 1) slot. The memory module supports up to 384 MB of memory, a 64-bit memory interface, and 2-way interleaving. The server’s overall performance can be increased by adding memory to the existing memory module or by... -
Page 45: Installing Additional Server Memory
Refer to “Memory Configurations” for a list of SIMM combinations supported by the Prioris ZX 5000 MP Series Servers and to “Installing a SIMM” for detailed instructions on installing SIMMs. -
Page 46: Memory Configurations
Digital PRIORIS ZX Server Memory Configurations The following table lists the SIMM combinations supported by the Prioris ZX 5000 MP Series Server for the primary memory module. This table also applies to a second memory module that can be installed in the memory expansion (MEM 2) slot. -
Page 47: Installing A Simm
Digital PRIORIS ZX Server Service Procedures Installing a SIMM To install a SIMM, perform the following: Turn off the server. Disconnect external devices, ac power, and monitor power. Unlock and remove left side panel. Remove memory module retaining bracket and memory module (see Figure 3 - 11). -
Page 48: Storage Installation
Service Procedures Digital PRIORIS ZX Server Storage Installation Installing a Half-Height 5¼-Inch Device into the Top-Right Drive Bay To install a half-height 5¼-inch device into one of the top-right drive bay slots, perform the following: Turn off the server. Disconnect external devices, ac power and monitor power. -
Page 49: Installing A Full-Height 5¼-Inch Device Into The Top-Right Drive Bay
Digital PRIORIS ZX Server Service Procedures Installing a Full-Height 5¼-Inch Device into the Top-Right Drive Bay To install a full-height 5¼-inch device into the top-right drive bay slots, perform the following: Turn off the server. Disconnect external devices, ac power and monitor power. -
Page 50: Expansion Brackets
Service Procedures Digital PRIORIS ZX Server Expansion Brackets Install 3½-inch half-height devices in the top-right drive bay. When planning to install a 3½-inch device in a 5¼-inch drive bay slot, first install expansion brackets onto the device. Expansion brackets are either supplied with the device or can be purchased from Digital. -
Page 51: Installing An Optional Power Supply
Digital PRIORIS ZX Server Service Procedures Installing an Optional Power Supply To increase the server’s reliability, a second power supply can be added. Each power supply provides uninterrupted backup should one power supply fail. To install an optional power supply, perform the following: Turn off the server. -
Page 52: Upgrade Procedures
Upgrade Procedures Upgrading the CPU Module Configuration The Prioris ZX 5000 MP Series Server one or two (1P, 2P) processor configurations include a single CPU module. The Prioris ZX 5000 MP Series Server three or four (3P, 4P) processor configurations include two CPU modules. -
Page 53: Part Removal And Replacement Procedures
Digital PRIORIS ZX Server Service Procedures Part Removal and Replacement Procedures Replacing a Device Into the Hot-Swap Drive Bay Hot-swapping allows to remove or install an SBB (Storage Building Block) while the server remains online and active, eliminating interference with the server's operation. For SBBs, the hot-swap method can be used to replace a device providing that the device is not active (green activity LED is off). -
Page 54: Replacing The Server's Battery/Real Time Clock (Rtc)
Service Procedures Digital PRIORIS ZX Server Replacing the Server’s Battery/Real Time Clock (RTC) CAUTION Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the equipment manufacturer. Discard used batteries according to manufacturer’s instructions The server's battery runs the server clock and retains any setup information when it is turned off. -
Page 55: Replacing The Secondary Rear Cooling Fan
Digital PRIORIS ZX Server Service Procedures Replacing the Secondary Rear Cooling Fan Replace the secondary rear cooling fan as follows: Turn off the server, disconnect external devices, ac power, and monitor power. Unlock and remove the right side panel. Disconnect fan’s 15-pin power cable from the power harness. -
Page 56: Mass Storage Devices
♦ Left-front access drive bay area—This area has one 5¼-inch SCSI CD-ROM drive and one 3½-inch diskette drive (standard on all Prioris ZX 5000 MP Series Servers). ♦ Top-right front access drive bay area—This area has room for two wide (68-pin) or narrow (50-pin) 5¼-inch or 3½-inch half-height SCSI devices or one full-height, 5¼-inch device . -
Page 57: Scsi Configuration Guidelines
Digital PRIORIS ZX Server Service Procedures SCSI Configuration Guidelines The server configuration, SCSI adapter(s), and all SCSI devices must work together for optimum performance. When installing SCSI devices, use the following guidelines: ♦ The last physical SCSI devices on each end of the SCSI bus must be terminated. The server is supplied with the necessary cables and terminators. -
Page 58: Sbb Led Status Indicators
Service Procedures Digital PRIORIS ZX Server SBB LED Status Indicators The hot-swap backplane monitors shelf status to identify error conditions or failures. This status is displayed on the SBB LEDs. The left LED displays the device activity status and the right LED displays the fault status. -
Page 59: Storage Backplane
Digital PRIORIS ZX Server Service Procedures Storage Backplane The storage backplane supports seven hot-swap devices split between two SCSI bus sections (see Figure 3 - 21). SCSI bus A and SCSI bus B. SCSI bus A is the upper section and consists of four SCSI device connections. -
Page 60: Scsi Drive Ids
Service Procedures Digital PRIORIS ZX Server SCSI Drive IDs SCSI bus device addresses are automatically assigned in the hot-swap drive bay depending on the slot number in which they are installed. The address jumper on the storage backplane is used to override the default addresses. -
Page 61: Single Channel Scsi Configuration
Digital PRIORIS ZX Server Service Procedures Single Channel SCSI Configuration To connect SCSI devices to a single SCSI channel, perform the following: Connect the SCSI cables as shown in Figure 3-22. If using top 5¼-inch drive bay, connect appropriate power cable to device. -
Page 62: Two Channel Scsi Configuration
Service Procedures Digital PRIORIS ZX Server Two Channel SCSI Configuration To connect SCSI devices to two separate SCSI channels, perform the following: Connect the cables as shown in Figure 3-23. If using top 5¼-inch drive bay, connect appropriate power cable to device. -
Page 63: Single Channel Scsi And Single Channel Raid Configuration
Digital PRIORIS ZX Server Service Procedures Single Channel SCSI and Single Channel RAID Configuration To connect devices to a single channel SCSI and single channel RAID configuration, perform the following: Connect the cables as shown in Figure 3 - 24. -
Page 64: Single Scsi And Dual Raid Channel Configuration
Service Procedures Digital PRIORIS ZX Server Single SCSI and Dual RAID Channel Configuration To connect devices to a single channel SCSI and a dual channel RAID configuration, perform the following: Connect the SCSI cables as shown in Figure 3 - 25. -
Page 65: Using Multiple Or Multi-Channel Scsi Controllers
Digital PRIORIS ZX Server Service Procedures Using Multiple or Multi-Channel SCSI Controllers The following guidelines apply when configuring the server using multiple or multi-channel SCSI controllers: ♦ The SCSI controller with the lowest BIOS address is identified by the server as the “primary” SCSI controller. -
Page 66: Connecting An External Scsi Storage Box
Service Procedures Digital PRIORIS ZX Server Connecting an External SCSI Storage Box To connect an external SCSI storage box, follow these instructions: Connect the storage backplane to an external SCSI bus. Refer to “External SCSI Bus” later in this chapter. -
Page 67: Chapter 4 Troubleshooting
Refer to the documentation supplied with additional options when experiencing problems with specific installed options. Initial Troubleshooting Follow these general procedures to troubleshoot the PRIORIS ZX MP Server: ♦ Record all configuration information and have it readily available. ♦... -
Page 68: Beep Codes
Troubleshooting Digital PRIORIS ZX Server Beep Codes When POST finds an error and cannot display a message, the server's speaker emits a series of beeps to indicate the error and places a value in I/O port 80h. During POST, if the video configuration fails or if an external ROM module fails a checksum test, then the server beeps three times (one long beep and two short beeps). - Page 69 Digital PRIORIS ZX Server Troubleshooting POST and Boot Messages (continued) Code Error Message Primary Boot Device Not Found 0002 Cache Memory Failure Do Not Enable Cache 0010 0015 Primary Output Device Not Found 0016 Primary Input Device Not Found EISA ID Mismatch for Slot...
- Page 70 Troubleshooting Digital PRIORIS ZX Server POST and Boot Messages (continued) Code Error Message Keyboard Stuck Key Detected 0373 Keyboard and Mouse Swapped 0375 0380 ECC SIMM failure, Board in slot 1 SIMM # 0392 ECC SIMM failure, Board in slot 2 SIMM #...
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Page 71: Server Troubleshooting
Digital PRIORIS ZX Server Troubleshooting Server Troubleshooting Problem Possible Cause Action No response Server is not plugged in. Turn off the server, plug it in, and then turn it back on again. when the server is turned on No power at the wall outlet. - Page 72 Troubleshooting Digital PRIORIS ZX Server Server Troubleshooting (continued) Problem Possible Cause Action CPU module installed Reinstall CPU module. Server operates incorrectly after incorrectly. Replace CPU module. installing a CPU module Primary CPU module has failed. Remove CPU module and reboot. If server boots Secondary CPU module has without errors, replace CPU module.
- Page 73 Digital PRIORIS ZX Server Troubleshooting Server Troubleshooting (continued) Problem Possible Cause Action Mouse might be password Enter the keyboard and mouse password. No response to mouse protected by a local or remote control program. commands Mouse is not connected. Power down the server and connect the mouse.
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Page 74: Disk Drive Troubleshooting
Troubleshooting Digital PRIORIS ZX Server Server Troubleshooting (continued) Problem Possible Cause Action Diskette is not formatted. Format the diskette. Target diskette drive cannot Diskette is worn or damaged. Try another diskette. read or write information Diskette is write-protected. Slide the write-protect switch so the hole is not visible. - Page 75 Digital PRIORIS ZX Server Troubleshooting Disk Drive Troubleshooting (continued) Problem Possible Cause Action SCSI device jumpers incorrectly Refer to the supplied kit installation instructions. Server does not recognize an set. external SCSI device SCSI ID conflicts. Refer to the supplied kit installation instructions Terminating resistors not Remove terminating resistors.
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Page 76: Monitor Troubleshooting
Troubleshooting Digital PRIORIS ZX Server Disk Drive Troubleshooting (continued) Problem Possible Cause Action Server does not Drive ID incorrectly set. Make sure the drive ID is correctly set. Refer to the documentation that was supplied with the boot from a diskette drive. -
Page 77: Cd-Rom Troubleshooting
Digital PRIORIS ZX Server Troubleshooting Monitor Troubleshooting (continued) Problem Possible Cause Action Monitor type incorrectly set. Set the correct monitor type. No monitor display while loading Windows video drivers Monitor incorrectly adjusted. Adjust accordingly. Distorted, rolling, or Monitor signal cable incorrectly... -
Page 78: Tape Drive Troubleshooting
Troubleshooting Digital PRIORIS ZX Server Tape Drive Troubleshooting Problem Possible Cause Action Tape inserted incorrectly. Insert the tape with the arrow on the cassette Tape will not load pointing towards the drive. Cannot write Tape write-protected. Slide the write-protect tab on the cassette to the closed position. -
Page 79: Raid Troubleshooting
Digital PRIORIS ZX Server Troubleshooting RAID Troubleshooting Problem Possible Cause Action Disk drive failed. Replace disk drive. SBB fault LED SBB activity Disk drive hung or has failed. Replace disk drive. and fault LEDs Disk drive failed and is spinning Replace disk drive. -
Page 80: Qaplus/Fe Error Messages
Troubleshooting Digital PRIORIS ZX Server QAPlus/FE Error Messages Component Messages Solution Arithmetic Function Failed. Reset CPU. General Functions Failed. Replace CPU. Exception Interrupt in Protected Mode. Refresh Failure. Logic Functions Failed. Butterfly Cylinder Access Test Low-level format hard disk. Hard disk Failed. -
Page 81: Chapter 5 Device Mapping
Digital PRIORIS ZX Server Pass / Fail Criteria Chapter 5 Device Mapping This section provides a series of tables listing mapping and address information related to computer memory and various main logic board devices (keyboard controller, interrupt controller, DMA controller, etc.). -
Page 82: I/O Map
Troubleshooting Digital PRIORIS ZX Server Memory Map (continued) Address Range (hex) Amount Function 32 MB Memory mapped math C000_0000–C1FF_FFFF coprocessor C200_0000–FEBF_FFFF 944 MB EISA memory or I/O slave memory 4 KB I/O APIC #1 FEC0_0000–FEC0_0FFF FEC0_1000–FEC0_1FFF 4 KB I/O APIC #2 FEC0_2000–FEC0_2FFF... - Page 83 Digital PRIORIS ZX Server Pass / Fail Criteria I/O Map (continued) I/O Address(es) Resource Secondary IDE 0376 Secondary IDE/diskette drive 0377 0378–037F Parallel port 2 03B4–03BA Monochrome display port Parallel port 1 (primary) 03BC–03BF Enhanced graphics adapter 03C0–03CF Color graphics controller 03D4–03DA...
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Page 84: Eisa Slot Assignments
Troubleshooting Digital PRIORIS ZX Server EISA Slot Assignments EISA Slot (hex) Device System board 1− − 8 EISA expansion boards 9− − A Embedded SCSI Memory module Memory module (expansion module) Primary PCI segment CPU1 module CPU2 module Direct Memory Access Channels... -
Page 85: Pci Interrupts
Digital PRIORIS ZX Server Pass / Fail Criteria Interrupts (continued) Device COM4; if enabled, it can be set for EISA expansion boards using the SCU AIC-7870; if enabled, it can be set for EISA expansion boards using the Onboard PS/2 mouse port, if enabled... -
Page 86: Chapter 6 Pass / Fail Criteria
Digital PRIORIS ZX Server Pass / Fail Criteria Chapter 6 Pass / Fail Criteria As Final Acceptance Test the following tests should be run to meet the Pass/Fail criteria: Successful Completion of the POST tests. Successful Completion of the following QAPLUS/fe module tests (one pass): ♦... -
Page 87: Appendix A Service Notes
Service Notes Appendix A Service Notes This appendix contains the current Service Notes for the PRIORIS ZX MP Server product line. Recommended Tools The following tools will be needed for servicing Digital PC systems. Note that test equipment must be in calibration. -
Page 88: Server Troubleshooting Hints
If you have problems getting to the file, contact myself or Paul Phaneuf at DTN 244-6875. Mylex RAID Controllers The Prioris ZX MP Series 5000 Server requires a minimum revision of 'Rev. C' of the Mylex RAID controller kit to support RAID devices. The 'Rev. C' kit contains Mylex firmware revision 2.38, Mylex BIOS revision 1.28, and Mylex driver revision 1.02. -
Page 89: Processor Upgrade Kits
Intel BIOS on the Prioris ZX From Mike Breault, PCBU Support Engineering Prioris ZX spares are supplied directly from Intel. At present Intel has the same BIOS numbering "Scheme" as ours, i.e. 1.00.07. Intel's 1.00.07 is not the same as our 1.00.07. -
Page 90: Bios Information
Service Notes Digital PRIORIS ZX Server BIOS information Current revision is V1.00.07. Current Date is Apr. 22 1996. Changes in FMUP.EXE from release 3.0 1. Support added for updating FLASH from 64K modules where all modules are not loaded at once. -
Page 91: Appendix B Useful Information
EK-A0896-RG EK-A0815-SV Service Maintenance Manual Spares Catalogue PC ER-A60WW-VA Prioris ZX 5000 MP Series Server User Guide On-Line Bulletin Boards On-Line Bulletin Boards The most current product information and technical support is also available on line. The most current device drivers, Setup diskettes and technical tips can be found on all of these bulletin boards. -
Page 92: Server Block Diagram
Service Notes Digital PRIORIS ZX Server Server Block Diagram 16- C8s 16- C8s ECC Memory Board Additional P54C P54C (up to 384 MB) Memory XX MBC XX MBC Slot XXpress Address/ Data Data Control XPD-0 PCXB XPD-1 ASIC ASIC ASIC... -
Page 93: Document Feedback
Digital PRIORIS ZX Server Document Feedback Document Feedback If you have comments on the contents or layout of this document we highly appreciate your feedback. We will do our best to make this document a valuable support to your service efforts for Digital. - Page 94 READERS COMMENTS Digital PRIORIS ZX Server Service Maintenance Manual K-MN-SD00000-20-JG00.B This form is for documents only. Commitments submitted on this form are used at Digital’s direction. Did you find errors in this manual? If so, specify by page.........................................................................
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