Sensor Espio Installation And Operation Manual page 34

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Your Sensor Espio™ comes with a 2-year warranty (detection unit and optional remote
wireless siren). Ensure that children or animals are not present during installation of your
device.
WARRANTY COVER
MG International or its retailers shall provide the purchaser of this product (Sensor Espio™) with the
services presented below.
MG International, distributor of Sensor Espio™ warrants Sensor Espio™ against any defects in
materials and workmanship during the period stipulated below, beginning from the date of first
purchase:
• Sensor Espio™ central units 2 years parts and labor.
• Remote wireless siren: 2 years parts and labor.
Any of the consumables (e.g. batteries, dehydrating sachets, magnets, etc.) included in the original
Sensor Espio™ packaging that prove defective due to a defect in materials or workmanship shall be
replaced free of charge during a period of 90 days, starting from the date of purchase.
If the user customer sells or transfers ownership or use of Sensor Espio™ in any manner
whatsoever during the warranty period, the warranty shall be considered void, since no
warranty of correct installation or transport can be given by the final user, particularly as
regards the full respect of the validation sheets. It is expressly indicated that this clause
is opposable to the new owner.
For the contractual parts and labour warranty to be applied, all the following conditions must be met:
• Installation in compliance with the applicable product documentation or carried out by a
professional installer.
• Installation tests performed and test validation sheet completed, signed and sent back to MG
International by mail, within 7 days after purchase (postmark taken as proof).
• Ownership of a copy of the purchase invoice.
• Non deterioration of the components of your alarm system through misuse, breakage, and more
generally, through the fault of the user.
• Regular maintenance of the siren and the unit (check of operating status of unit by regular tests
and monthly update of service manual).
• Immersion tests performed regularly (once per month). Do not hesitate to inform your retailer in
the event of failures.
• Compliance with installation instructions
SHOULD A REPAIR BE NECESSARY
In case of failure by Sensor Espio™ the customer must make sure that the problem
encountered is not due to a faulty installation, non-compliance with the installation and
operation guide, or to maintenance.
If, after return to After-Sales Service, no defect in materials or workmanship is
established by the technicians, MG International reserves the right to invoice the After-
Sales Service's costs.
If Sensor Espio™ proves to malfunction due to a defect in materials or workmanship
during the warranty period, MG International shall either replace or repair the device,
ONLY ON CONDITION THAT the customer produces a copy of original purchase.
If this proof of purchase is not produced, MG International reserves the right to refuse to carry out a
service, or to invoice the costs of maintenance for all work carried out.
In case of technical difficulties with Sensor Espio™ the customer must immediately
contact the retailer as a priority, or MG International, if this is unsuccessful. For any call,
the customer must be able to describe the problem in detail so that the retailer or an
after-sales service representative can determine whether a repair is required. The
WARRANTY AND AFTER SALES SERVICE
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