Call Processing; Navigating A Connected Call - Mitel 6863 Quick Reference Manual

CALL PROCESSING

ANSWERING CALLS
TO ANSWER INCOMING CALL:
+ Phone rings, indicator flashes slow
+ Lift handset or Press SPEAKER Key
PLACING CALLS
TO PLACE A CALL: Lift handset or press SPEAKER Key
Internal: Enter extension number and select DIAL Softkey
External: Dial 1 and the10-digit number. Then, select DIAL Softkey
OR: Enter number and lift handset
TO PLACE A SECOND CALL:
+ Press available Line Key (first call automatically holds)
+ Enter number
+ Select DIAL Softkey
NAVIGATING CONNECTED CALLS
SPEAKER: Press to make or answer any call without lifting the handset
TO SWITCH TO SPEAKER FROM HANDSET: Press SPEAKER Key, replace handset in cradle
TO RESUME PRIVACY: Lift handset
TO END SPEAKERPHONE CALL:Press END Key
MUTE: Turns off your microphone (Speaker or Handset) to allow you to speak privately.
+ TO USE: Press MUTE Key, key flashes, speak privately
+ TO RESUME CONVERSATION: Press MUTE Key again
HOLD: Places active call on hold. This is an exclusive hold to your telephone. No one else can retrieve it.
+ TO HOLD A CALL: Press HOLD Key or Line Key you wish to place on hold, indicator flashes
+ TO RETURN TO CALLER: Press flashing Line Key or press HOLD Key again
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TO ANSWER SECOND CALL:
+ Hear Call Waiting tone
+ Line Key flashes
+ Press Line Key of new call, first call holds
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