Troubleshooting - ashtech Z-Xtreme System Manual

Troubleshooting

So, you followed all the steps to prepare the ZX SuperStation to perform an RTK sur-
vey and the system is not working. Why? Well, the problem is usually due to one of
two things, either one of the components in the system is malfunctioning, or the sys-
tem was not set up properly. Improper setup can be caused by a memory lapse on
the part of the operator or a system component. Like the operator, some system com-
ponents must execute a set of steps to properly configure the system. On occasion,
the component may get confused and not execute the proper steps. In either case,
the problem is normally remedied by either identifying the component of the system
causing the problem and re-executing the steps to set up this component, or starting
over with the setup process.
In this section, the goal is to provide guidance in determining the cause of a problem
with the system. Commonly encountered effects are listed below. Probable causes of
the effect are presented along with a remedy. Barring a component failure, the reme-
dies presented in this troubleshooting section should resolve any problems encoun-
tered in preparing the ZX SuperStation system to perform a survey.
If the steps outlined in this troubleshooting section fail to get you up and running, there
is a good chance that a component in your system has failed. In such an event, con-
tact your local Ashtech dealer or Ashtech customer support for assistance. Explain
the steps you have taken to attempt to remedy the problem. They may have more
suggestions. If not, they will arrange with you to have the component(s) returned to
Ashtech for repair or replacement.
You will be asked throughout the troubleshooting section below to utilize either the
front panel display of the GPS receiver or the field application software running on the
handheld computer to view status information or set certain parameters. Details on
how to use the display or application software to perform these tasks will not be out-
lined in this section. Refer to the documentation for the receiver or field application
software for these details.
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