Hewlett Packard Enterprise HPE ProLiant DL20 Gen10 Maintenance And Service Manual
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Hewlett Packard Enterprise HPE ProLiant DL20 Gen10 Maintenance And Service Manual

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HPE ProLiant DL20 Gen10 Maintenance and Service
Guide
Abstract
This guide describes identification and maintenance procedures, diagnostic tools, specifications and requirements for
hardware components and software. This guide is for an experienced service technician.
Part Number: P04758-005
Published: August 2020
Edition: 5

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Summary of Contents for Hewlett Packard Enterprise HPE ProLiant DL20 Gen10

  • Page 1 HPE ProLiant DL20 Gen10 Maintenance and Service Guide Abstract This guide describes identification and maintenance procedures, diagnostic tools, specifications and requirements for hardware components and software. This guide is for an experienced service technician. Part Number: P04758-005 Published: August 2020...
  • Page 2 Copyright 2018–2020 Hewlett Packard Enterprise Development LP Notices The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services.

  • Page 3: Table Of Contents

    Contents Illustrated parts catalog....................7 Mechanical components......................................7 Access panel spare part....................................8 DIMM guard and M.2 air guider spare kit............................8 Quick-release latch ear spare part............................... 8 Front bezel spare part....................................8 SFF drive blank spare part..................................9 Energy pack holder spare part................................9 Power supply blank spare part................................9 Serial port blank spare part..................................9 Miscellaneous blanks spare kit................................
  • Page 4 Remove the access panel..................................34 Remove the rack rails....................................36 Remove the inner left rail attached to the chassis........................37 Remove the riser cage....................................37 Install the access panel.................................... 38 Install the server into the rack................................39 Removing and replacing the front bezel.................................42 Removing and replacing the access panel..............................43 Removing and replacing the DIMM guard..............................
  • Page 5 HPE Trusted Platform Module 2.0 Gen10 Option..........................107 Troubleshooting......................108 Troubleshooting resources....................................108 Diagnostic tools......................109 Product QuickSpecs......................................... 109 UEFI System Utilities....................................... 109 Selecting the boot mode ..................................109 Secure Boot........................................110 Launching the Embedded UEFI Shell ............................110 Intelligent Provisioning......................................111 Intelligent Provisioning operation..............................111 HPE Insight Remote Support....................................112 HPE InfoSight for servers ....................................
  • Page 6 HPE 500W Flex Slot Platinum Hot-plug Low Halogen Power Supply..............146 HPE 800W Flex Slot -48VDC Hot plug Low Halogen Power Supply................146 Websites......................... 148 Support and other resources..................149 Accessing Hewlett Packard Enterprise Support............................. 149 Accessing updates........................................149 Customer self repair.........................................150 Remote support..........................................150 Warranty information......................................150...

  • Page 7: Illustrated Parts Catalog

    Illustrated parts catalog This chapter lists the hardware spare parts supported by the server. Mechanical components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported spare parts information, see the Hewlett Packard Enterprise PartSurfer website: https://www.hpe.com/info/partssurfer...

  • Page 8: Access Panel Spare Part

    Item Description SFF drive blank spare part Media bay blank spare part Energy pack holder spare part Power supply blank spare part Serial port blank spare part Access panel spare part Customer self repair: Mandatory Description Spare part number Access panel P07879-001 For more information on the removal and replacement procedures, see Removing and replacing the access panel.

  • Page 9: Sff Drive Blank Spare Part

    SFF drive blank spare part Customer self repair: Mandatory Description Spare part number SFF drive blank 670033-001 For more information on the removal and replacement procedures of SFF drive blank, see Removing and replacing an SFF drive blank. Energy pack holder spare part Customer self repair: Mandatory Description Spare part number...

  • Page 10: System Components

    For more information on the removal and replacement procedure of the media bay blank, see Removing and replacing the media bay blank. System components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported spare parts information, see the Hewlett Packard Enterprise PartSurfer website: https://www.hpe.com/info/partssurfer...

  • Page 11: Flexible Slot Power Supply Spare Parts (Hot-Plug)

    Item Description M.2 SSD/dedicated iLO/serial port enablement board spare part System board assembly spare parts Heatsink spare part First-generation Intel processor spare parts System battery spare part DIMM spare parts Fan spare part Power distribution board spare part Flexible Slot power supply spare parts (hot-plug) Customer self repair: Mandatory Description Spare part number...

  • Page 12: M.2 Ssd/Dedicated Ilo/Serial Port Enablement Board Spare Part

    For more information on the removal and replacement procedures of PCIe low profile riser board, see Removing and replacing the PCIe riser board. M.2 SSD/dedicated iLO/serial port enablement board spare part Customer self repair: Mandatory Description Spare part number M.2 SSD/dedicated iLO/serial port enablement board P07480-001 For more information on the removal and replacement procedures, see Removing and replacing the M.2 SSD/dedicated iLO/serial port enablement board.

  • Page 13: System Battery Spare Part

    Description Spare part number 3.60 GHz Intel Xeon E-2144G, 4C, 71 W P07860-001 3.80 GHz Intel Xeon E-2174G, 4C, 71 W P07858-001 3.80 GHz Intel Xeon E-2186G, 6C, 95 W P07899-001 Intel Xeon E-2200 Family processors — 3.40 GHz Intel Xeon E-2224, 4C, 71 W P19426-001 3.40 GHz Intel Xeon E-2226G, 6C, 80 W P19112-001...

  • Page 14: Fan Spare Part

    For more information on the removal and replacement procedures, see Removing and replacing the power distribution board. Server options Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported spare parts information, see the Hewlett Packard Enterprise PartSurfer website: https://www.hpe.com/info/partssurfer...

  • Page 15: Energy Pack Spare Part

    Item Description Energy pack spare part HPE Trusted Platform Module 2.0 spare part Two-bay LFF drive backplane spare part Four-bay SFF drive backplane spare part Two-bay SFF drive backplane spare part Drive cable spare parts* System cable spare parts* Power cable spare part* * Not shown Energy pack spare part Customer self repair: Mandatory...

  • Page 16: Drive Backplane Spare Parts

    Description Spare part number HPE Trusted Platform Module Gen10, TAA 872159-001 Drive backplane spare parts Customer self repair: Optional Description Spare part number Two-bay LFF drive backplane P07888-001 Four-bay SFF drive backplane P07889-001 Two-bay SFF drive backplane 775401-001 For more information on the removal and replacement procedure of the Two-bay LFF drive backplane, see Removing and replacing the two-bay LFF drive backplane .

  • Page 17: System Cable Spare Parts

    Description Spare part number Four-bay SFF drive backplane cable kit P07897-001 Includes: • Four-bay SFF drive backplane power cable • Four-bay SFF drive backplane Mini-SAS cable Drive backplane cables P08067-001 Include: • Two-bay LFF/Four-bay SFF drive Mini-SAS cable for slot 1 •...

  • Page 18: Customer Self Repair

    Enterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement. There are two categories of CSR parts: Mandatory—Parts for which customer self repair is mandatory.
  • Page 19 (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, Hewlett Packard Enterprise se réserve le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, Hewlett Packard Enterprise supporte l'ensemble des frais d'expédition et de retour, et détermine la société...
  • Page 20 Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da parte del cliente. Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà sostenere le spese di spedizione e di manodopera per il servizio.
  • Page 21 Hewlett Packard Enterprise podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, Hewlett Packard Enterprise se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
  • Page 22 Hewlett Packard Enterprise (ou fornecedores/parceiros da Hewlett Packard Enterprise) concluir que o reparo pode ser efetuado pelo uso de uma peça CSR, a Hewlett Packard Enterprise enviará a peça diretamente ao cliente. Há duas categorias de peças CSR: Obrigatória—Peças cujo reparo feito pelo cliente é...
  • Page 23 Serviço de garantia apenas para peças A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para peças. Segundo os termos do serviço de garantia apenas para peças, a Hewlett Packard Enterprise fornece as peças de reposição sem cobrar nenhuma taxa.
  • Page 24 Customer self repair...
  • Page 25 Customer self repair...
  • Page 26 Customer self repair...

  • Page 27: Removal And Replacement Procedures

    Removal and replacement procedures This chapter provides detailed instructions on how to remove and replace component spare parts. Required tools You need the following items for some procedures: • T-10 Torx screwdriver • T-15 Torx screwdriver • T-25 Torx screwdriver •...

  • Page 28: Server Warnings And Cautions

    This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel. WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel. This symbol indicates the presence of electric shock hazards.

  • Page 29: Rack Warnings And Cautions

    CAUTION: To prevent damage to electrical components, properly ground the server before beginning any installation procedure. Improper grounding can cause electrostatic discharge. CAUTION: To avoid data loss, Hewlett Packard Enterprise recommends that you back up all server data before installing or removing a hardware option, or performing a server maintenance or troubleshooting procedure.
  • Page 30 WARNING: The server is heavy. To reduce the risk of personal injury or damage to the equipment, do the following: • Observe local occupational health and safety requirements and guidelines for manual material handling. • Get help to lift and stabilize the product during installation or removal, especially when the product is not fastened to the rails.

  • Page 31: Preparation Procedures

    Preparation procedures Remove the front bezel Procedure 1. If installed, unlock and remove the Kensington security lock. For more information, see the lock documentation. 2. Press and hold the front bezel latch. 3. Open the front bezel. 4. Detach the front bezel from the chassis ear. Power down the server Before powering down the server for any upgrade or maintenance procedures, perform a backup of critical server data and programs.

  • Page 32: Power Up The Server

    Before proceeding, verify that the server is in standby mode by observing that the system power LED is amber. Power up the server To power up the server, use one of the following methods: • Press the Power On/Standby button. •...
  • Page 33 • For a server that has quick-release latch chassis ears, do the following: a. Open the latches on both sides of the server. b. If necessary, loosen the shipping screws. c. Slide the server out of the rack. 6. Extend the server on the rack rails until the server rail-release latches are engaged. Removal and replacement procedures...

  • Page 34: Remove The Server From The Rack

    Get help to lift and stabilize the product during installation or removal, especially when the product is not fastened to the rails. Hewlett Packard Enterprise recommends that a minimum of two people are required for all rack server installations. A third person may be required to help align the server if the server is installed higher than chest level.
  • Page 35 CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure. Improper grounding can cause electrostatic discharge. CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage.

  • Page 36: Remove The Rack Rails

    Remove the rack rails Procedure 1. Remove the server from the rack. 2. Loosen the mounting rails on the rack columns: • For round-hole or square-hole racks: Remove the rail pins from the rack column holes. • For threaded-hole rack: Remove the mounting screws, and then remove the rail pins from the rack column holes. Removal and replacement procedures...

  • Page 37: Remove The Inner Left Rail Attached To The Chassis

    Remove the inner left rail attached to the chassis Procedure 1. If installed, remove the front bezel. 2. Power down the server. 3. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 4.

  • Page 38: Install The Access Panel

    7. If installed, disconnect all cables connected to existing expansion boards. 8. Remove the riser cage. Install the access panel Prerequisites Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available. Procedure 1. With access panel latch open, insert the guide pin on the chassis through the hole on the access panel latch. 2.

  • Page 39: Install The Server Into The Rack

    Install the server into the rack Prerequisites Before you perform this procedure, make sure that you have a T-25 Torx screwdriver available. Procedure 1. Install the server into the rack: a. Insert the server sliding rails into the rack mounting rails. b.
  • Page 40 • For a server that has quick-release latch chassis ears, if necessary, open the latches and tighten the shipping screws. 3. Connect the peripheral devices to the server. For information on identifying I/O ports, see Rear panel components. 4. For a hot-plug power supply: To prevent accidental power cord disconnection when sliding the server in and out of the rack, secure the power cord in the strain relief strap attached to the power supply handle: a.
  • Page 41 5. For a non-hot-plug power supply: To prevent the accidental disconnection of the power cord when sliding the server into and from the rack, secure the power cord through the strain relief clip: a. Pull the release tab and then slide the clip backward to avoid having the power cord connection blocked by the clip.

  • Page 42: Removing And Replacing The Front Bezel

    e. Slide the clip forward until it is flush against the edge of the power cord plug. 6. To secure the power cords and other rear panel cables to the rack rail, use the hook-and-loop strap. 7. Connect each power cord to the power source. 8.

  • Page 43: Removing And Replacing The Access Panel

    3. Open the front bezel. 4. Detach the front bezel from the chassis ear. To replace the component, reverse the removal procedure. Removing and replacing the access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

  • Page 44: Removing And Replacing The Dimm Guard

    5. Remove the server from the rack. 6. Remove the access panel: a. If the locking latch is locked, unlock the latch. b. Press the release button. c. Pull up the latch to disengage the access panel from the chassis. d.
  • Page 45 Remove the server from the rack. Remove the access panel. Do one of the following: • For a server that has thumbscrew chassis ears, do the following: a. Remove the screws. b. Pull the thumbscrew ear away from the chassis. For a server that has quick-release latch chassis ears: Remove the quick-release latch ears.

  • Page 46: Removing And Replacing The M.2 Air Guider

    10. If installed, remove the chassis intrusion detection switch. 11. Remove the heatsink. 12. Remove the DIMM guard. To replace the component, reverse the removal procedures. Removing and replacing the M.2 air guider Procedure 1. If installed, remove the front bezel. 2.

  • Page 47: Removing And Replacing The Quick-Release Latch Ear

    a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 4. Disconnect all peripheral cables from the server. 5. Remove the server from the rack. 6. Remove the access panel. 7. Remove the M.2 air guider. To replace the component, reverse the removal procedures.

  • Page 48: Removing And Replacing An Sff Drive Blank

    a. Remove the screws. Retain the screws for future use. b. Pull the quick-release latch ear away from the chassis. c. Repeat step 7-a and 7-b for left quick-release latch ear. To replace the component, reverse the removal procedure. Removing and replacing an SFF drive blank CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

  • Page 49: Removing And Replacing An Lff Hot-Plug Drive

    Removing and replacing an LFF hot-plug drive CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. Procedure 1. Back up all server data on the drive. 2.

  • Page 50: Removing And Replacing An Lff Non-Hot-Plug Drive

    Removing and replacing an LFF non-hot-plug drive Prerequisites Before you perform this procedure, make sure that you have the following tools available: • T-15 Torx screwdriver • Phillips No. 2 screwdriver Procedure 1. If installed, remove the front bezel. 2. Power down the server. 3.

  • Page 51: Removing And Replacing The Optical Drive From An Sff Chassis

    Retain the screws for future use. To replace the component, reverse the removal procedure. Removing and replacing the optical drive from an SFF chassis Prerequisites Before you perform this procedure, make sure that you have the following tools available: • T-10 Torx screwdriver •...

  • Page 52: Removing And Replacing The Optical Drive From An Lff Chassis

    9. Remove the optical drive from the cage. Retain the screws for future use. To replace the component, reverse the removal procedure. Removing and replacing the optical drive from an LFF chassis Prerequisites Before you perform this procedure, make sure that you have the following tools available: •...

  • Page 53: Removing And Replacing The Media Bay Blank

    Procedure 1. If installed, remove the front bezel. 2. Power down the server. 3. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 4. Disconnect all peripheral cables from the server. 5.

  • Page 54: Removing And Replacing The Two-Bay Lff Drive Backplane

    Procedure 1. If installed, remove the front bezel. 2. Power down the server. 3. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 4. Disconnect all peripheral cables from the server. 5.
  • Page 55 Procedure If installed, remove the front bezel. Power down the server. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. Disconnect all peripheral cables from the server. Remove the server from the rack. Remove the inner left rail attached to the chassis.
  • Page 56 10. Disconnect all cables from the backplane. 11. Remove all drives. 12. Remove the two-bay LFF drive cage: a. Remove all the screws securing the drive cage to the chassis. b. Slide the drive cage out of the chassis. 13. Remove the two-bay LFF drive backplane. Removal and replacement procedures...

  • Page 57: Removing And Replacing The Four-Bay Sff Drive Backplane

    To replace the component, reverse the removal procedures. Removing and replacing the four-bay SFF drive backplane Prerequisites Before you perform this procedure, make sure that you have the following tools available: • T-10 Torx screwdriver • T-15 Torx screwdriver Procedure If installed, remove the front bezel.
  • Page 58 Disconnect all cables from the drive backplane. 10. Remove all drives. 11. Remove the four-bay SFF drive cage: a. Remove all the screws securing the drive cage to the chassis. b. Slide the drive cage out of the chassis. 12. Remove the four-bay SFF drive backplane. Removal and replacement procedures...

  • Page 59: Removing And Replacing The Two-Bay Sff Drive Backplane

    To replace the component, reverse the removal procedures. Removing and replacing the two-bay SFF drive backplane Prerequisites Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available. Procedure If installed, remove the front bezel. Power down the server. Remove all power: a.

  • Page 60: Removing And Replacing The Expansion Board

    10. Remove the two-bay SFF drive backplane: a. Gently pull up the release tab. b. Slide the backplane out of the drive cage. To replace the component, reverse the removal procedures. Removing and replacing the expansion board CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed.
  • Page 61 Prerequisites Before you perform this procedure, make sure that you have the following tools available: • T-10 Torx screwdriver • T-15 Torx screwdriver Procedure If installed, remove the front bezel. Power down the server. Remove all power: a. Disconnect each power cord from the power source. b.

  • Page 62: Removing And Replacing The Type-A Smart Array Modular Controller (Aroc)

    Removing and replacing the type-a Smart Array modular controller (AROC) CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed. CAUTION: Before replacing a DIMM, expansion board, or other similar PCA components due to a perceived hardware error, make sure first that the component is firmly seated in the slot.

  • Page 63: Removing And Replacing The Smart Array Standup Storage Controller

    To replace the component, reverse the removal procedure. Removing and replacing the Smart Array standup storage controller CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed. CAUTION: Before replacing a DIMM, expansion board, or other similar PCA components due to a perceived hardware error, make sure first that the component is firmly seated in the slot.

  • Page 64: Removing And Replacing A Power Supply Blank

    7. Remove the riser cage. 8. Remove the controller installed in slot 2 of the riser cage. 9. Remove the controller installed in slot 1 of the riser cage. To replace the component, reverse the removal procedures. Removing and replacing a power supply blank WARNING: To reduce the risk of personal injury from hot surfaces, allow the power supply or power supply blank to cool before touching it.

  • Page 65: Removing And Replacing A Flexible Slot Power Supply

    2. Immediately install the replacement power supply blank spare. Removing and replacing a Flexible Slot power supply WARNING: To reduce the risk of personal injury from hot surfaces, allow the power supply or power supply blank to cool before touching it. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.
  • Page 66 • AC power supply • DC power supply 3. For an AC power supply, do the following: a. Disconnect the power cord from the power supply. Removal and replacement procedures...
  • Page 67 b. Remove the power supply. 4. For a DC power supply, do the following: a. Slide the power supply out of the bay just enough to access the ground cable screw. b. Detach the ground (earthed) cable from the power supply. Removal and replacement procedures...
  • Page 68 c. Remove the terminal block connector from the power supply. d. Remove the power supply. Removal and replacement procedures...

  • Page 69: Removing And Replacing The Non-Hot-Plug Power Supply

    To replace the component, reverse the removal procedure. Removing and replacing the non-hot-plug power supply WARNING: To reduce the risk of electric shock or damage to the equipment: • Do not disable the power cord grounding plug. The grounding plug is an important safety feature. •...
  • Page 70 a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. Disconnect all peripheral cables from the server. Remove the server from the rack. Remove the inner left rail attached to the chassis. Remove the access panel. Disconnect the power supply cables from the system board.

  • Page 71: Removing And Replacing The Power Distribution Board

    Removing and replacing the power distribution board CAUTION: Before replacing a DIMM, expansion board, or other similar PCA components due to a perceived hardware error, make sure first that the component is firmly seated in the slot. Do not bend or flex circuit boards when reseating components.

  • Page 72: Removing And Replacing The Flexiblelom Blank

    To replace the component, reverse the removal procedure. Removing and replacing the FlexibleLOM blank Prerequisites Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available. Procedure 1. If installed, remove the front bezel. 2. Power down the server. 3.

  • Page 73: Removing And Replacing The Ilo Dedicated Network Port Blank

    To replace the component, reverse the removal procedure. Removing and replacing the iLO dedicated network port blank Procedure 1. If installed, remove the front bezel. 2. Power down the server. 3. Remove all power: a. Disconnect each power cord from the power source. b.

  • Page 74: Removing And Replacing The Flexiblelom Riser Board

    5. Remove the server from the rack. 6. Remove the access panel. 7. Remove the serial port blank. To replace the component, reverse the removal procedure. Removing and replacing the FlexibleLOM riser board CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed.

  • Page 75: Removing And Replacing The Pcie Riser Board

    Disconnect all cables connected to existing expansion board and FlexibleLOM riser board. Remove the FlexibleLOM riser cage. If installed, remove the expansion board installed in slot 2 of the riser cage. 10. If installed, remove the FlexibleLOM adapter installed in slot 1 of the riser cage. 11.
  • Page 76 CAUTION: Before replacing a DIMM, expansion board, or other similar PCA components due to a perceived hardware error, make sure first that the component is firmly seated in the slot. Do not bend or flex circuit boards when reseating components. Prerequisites Before you perform this procedure, make sure that you have the following tools available: •...

  • Page 77: Removing And Replacing The M.2 Ssd/Dedicated Ilo/Serial Port Enablement Board

    To replace the component, reverse the removal procedures. Removing and replacing the M.2 SSD/dedicated iLO/serial port enablement board Prerequisites Before you perform this procedure, make sure that you have the following tools available: • T-15 Torx screwdriver • Phillips No. 1 screwdriver •...

  • Page 78: Removing And Replacing The M.2 Ssd

    Retain the standoff screw for future use. 12. Remove the M.2 SSD/dedicated iLO/serial port enablement board: a. Remove the screw securing the enablement board to the system board. b. Lift the rear end of the board in the upward direction. c.

  • Page 79: Removing And Replacing The Energy Pack

    Procedure 1. If installed, remove the front bezel. 2. Power down the server. 3. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 4. Disconnect all peripheral cables from the server. 5.

  • Page 80: Removing And Replacing The Energy Pack Holder

    a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 4. Disconnect all peripheral cables from the server. 5. Remove the server from the rack. 6. Remove the access panel. 7. If installed, remove the Smart Array modular controller (AROC). 8.

  • Page 81: Removing And Replacing The Chassis Intrusion Detection Switch

    a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 4. Disconnect all peripheral cables from the server. 5. Remove the server from the rack. 6. Remove the access panel. 7. If installed, remove the Smart Array modular controller (AROC). 8.

  • Page 82: Removing And Replacing A Fan

    a. Disconnect the chassis intrusion detection switch cable from the system board. b. Open the latches that secure the switch to the DIMM guard. c. Remove the chassis intrusion detection switch. To replace the component, reverse the removal procedure. Removing and replacing a fan Procedure 1.

  • Page 83: Dimm-Processor Compatibility

    8. Remove the fan. To replace the component, reverse the removal procedure. DIMM-processor compatibility The installed processor determines the type of DIMM that is supported in the server: • First-generation Intel Xeon Scalable processors support DDR4-2666 DIMMs. • Second-generation Intel Xeon Scalable processors support DDR4-2666 DIMMs or DDR4-2933 DIMMs. Mixing DIMM types is not supported.

  • Page 84: Removing And Replacing A Dimm

    6. Remove the access panel. 7. Remove the DIMM. To replace the component, reverse the removal procedure. For DIMM configuration information, see the Hewlett Packard Enterprise website. Removing and replacing a heatsink Removing the heatsink WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
  • Page 85 CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure. Improper grounding can cause electrostatic discharge. Prerequisites Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available. Procedure If installed, remove the front bezel.

  • Page 86: Replacing The Heatsink

    Replacing the heatsink WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure.
  • Page 87 Install the heatsink: a. Position the heatsink on the processor backplate. b. Tighten one pair of diagonally opposite screws halfway, then tighten the other pair of screws. c. Finish the installation by completely tightening the screws in the same sequence. If removed, install the processor air baffle.

  • Page 88: Removing And Replacing A Processor

    a. Connect each power cord to the server. b. Connect each power cord to the power source. 10. Power up the server. 11. If removed, install the front bezel. Removing and replacing a processor Removing the processor CAUTION: To avoid damage to the processor or system board, only authorized personnel should attempt to replace or install the processor in this server.
  • Page 89 Remove the M.2 air guider. Allow the heatsink to cool. 10. Remove the heatsink: a. Loosen one pair of diagonally opposite screws halfway, then loosen the other pair of screws. b. Completely loosen all screws in the same sequence. c. Remove the heatsink from the processor backplate. 11.
  • Page 90 CAUTION: THE PINS ON THE PROCESSOR SOCKET AND ON THE PROCESSOR ARE VERY FRAGILE AND EASILY DAMAGED. Any damage to them might require replacing the system board. 12. Do not touch the socket contacts or the bottom of the processor. 13.

  • Page 91: Replacing The Processor

    Replacing the processor CAUTION: To avoid damage to the processor or system board, only authorized personnel should attempt to replace or install the processor in this server. CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure.
  • Page 92 Install the processor: a. Hold the processor by the edges and align the: • Socket notches with the processor notches • Pin 1 indicator on the processor and the socket b. Lower the processor straight down, without tilting or sliding the processor in the socket . Make sure that the processor is properly seated in the socket.
  • Page 93 CAUTION: The processor load plate and locking lever should close without resistance. Forcing to close these parts can damage the processor and the socket. This damage might require replacing the system board. Close the processor load plate (callout 1), and then engage the processor locking lever (callout 2). Use an alcohol wipe to remove the existing thermal grease from the heatsink.

  • Page 94: Removing And Replacing The System Board

    a. Position the heatsink on the processor backplate. b. Tighten one pair of diagonally opposite screws halfway, then tighten the other pair of screws. c. Finish the installation by completely tightening the screws in the same sequence. If removed, install the processor air baffle. Install the M.2 air guider.
  • Page 95 Procedure If installed, remove the front bezel. Power down the server. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. Disconnect all peripheral cables from the server. Remove the server from the rack. Remove the access panel.
  • Page 96 10. Remove and release all cables connected to the system board. 11. Remove the riser cage. 12. Remove the DIMM. 13. If installed, remove the M.2 SSD/dedicated iLO/serial port enablement board. 14. If installed, remove the M.2 SSD. 15. If installed, remove the Smart Array modular controller (AROC). 16.
  • Page 97 18. Remove the DIMM guard. 19. Open the processor load plate: a. Push the processor locking lever down to unclip it, and then pivot it to the vertical position (callout 1). b. Open the processor load plate (callout 2). CAUTION: THE PINS ON THE PROCESSOR SOCKET AND ON THE PROCESSOR ARE VERY FRAGILE AND EASILY DAMAGED.
  • Page 98 21. Hold the processor by the edges, and then lift it out of the socket. 22. Remove the system board screws. Removal and replacement procedures...

  • Page 99: Replacing The System Board

    23. Remove the system board: a. Lift the system board in upward direction from the front side. b. Slide the system board away from the real panel. Replacing the system board Prerequisites Before you perform this procedure, make sure that you have the following items available: •...
  • Page 100 Procedure Install the spare system board: a. Slide the system board towards the real panel to attach it to the real panel. b. Press down the system board on the chassis. Install the system board screws. Open the processor load plate: a.
  • Page 101 CAUTION: THE PINS ON THE PROCESSOR SOCKET AND ON THE PROCESSOR ARE VERY FRAGILE AND EASILY DAMAGED. Any damage to them might require replacing the system board. Do not touch the socket contacts or the bottom of the processor. Remove the processor socket cover. Removal and replacement procedures...
  • Page 102 Install the processor: a. Hold the processor by the edges and align the: • Socket notches with the processor notches • Pin 1 indicator on the processor and the socket b. Lower the processor straight down, without tilting or sliding the processor in the socket . Make sure that the processor is properly seated in the socket.
  • Page 103 Use an alcohol wipe to remove the existing thermal grease from the heatsink. Allow the alcohol to evaporate before continuing. Apply new thermal grease to the processor in the following pattern to ensure even distribution. Use the full contents of the thermal grease syringe. 10.

  • Page 104: Re-Entering The Server Serial Number And Product Id

    12. Install all the components removed from the failed system board. 13. Install the M.2 air guider. 14. If removed, install the processor air baffle. 15. Install the access panel. 16. Install the front bezel. 17. Install the server into the rack. 18.

  • Page 105: System Battery Replacement

    3. Select the Serial Number field and press Enter. The following alert appears: The serial number is modified by qualified service personnel and must match the serial number located on the chassis. 4. Click OK. 5. Type the serial number and press Enter. 6.
  • Page 106 a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. Disconnect all peripheral cables from the server. Remove the server from the rack. Remove the access panel. Locate the battery. Remove the system battery: a.

  • Page 107: Hpe Trusted Platform Module 2.0 Gen10 Option

    12. Connect all peripheral cables to the server. 13. Connect the power cords: a. Connect each power cord to the server. b. Connect each power cord to the power source. 14. Power up the server. 15. If removed, install the front bezel. 16.

  • Page 108: Troubleshooting

    Integrated Management Log Messages and Troubleshooting Guide for HPE ProLiant Gen10 and Gen10 Plus servers and HPE Synergy provides IML messages and associated troubleshooting information to resolve critical and cautionary IML events. To access troubleshooting resources for your product, see the Hewlett Packard Enterprise Information Library: For Gen10 servers, see https://www.hpe.com/info/gen10-troubleshooting. •...

  • Page 109: Diagnostic Tools

    Product QuickSpecs For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the Hewlett Packard Enterprise website (https://www.hpe.com/info/qs). UEFI System Utilities The UEFI System Utilities is embedded in the system ROM. Its features enable you to perform a wide range of configuration activities, including: •...

  • Page 110: Secure Boot

    Using the System Utilities options described in the following sections. • • Using the iLO RESTful API to clear and restore certificates. For more information, see the Hewlett Packard Enterprise website (https://www.hpe.com/info/redfish). • Using the secboot command in the Embedded UEFI Shell to display Secure Boot databases, keys, and security reports.

  • Page 111: Intelligent Provisioning

    NOTE: After you have selected a mode, you must reprovision the server to change the mode that launches when you boot to F10. Intelligent Provisioning prepares the system for installing original, licensed vendor media and Hewlett Packard Enterprise- branded versions of OS software. Intelligent Provisioning also prepares the system to integrate optimized server support software from the Service Pack for ProLiant (SPP).

  • Page 112: Hpe Insight Remote Support

    Hewlett Packard Enterprise, which will initiate a fast and accurate resolution, based on your product’s service level. Notifications can be sent to your authorized Hewlett Packard Enterprise Channel Partner for onsite service, if configured and available in your country.

  • Page 113: Usb Support

    For more information on getting started and using HPE InfoSight for servers, go to: https://www.hpe.com/info/ infosight-servers-docs. USB support Hewlett Packard Enterprise Gen10 and Gen10 Plus servers support all USB operating speeds depending on the device that is connected to the server. External USB functionality Hewlett Packard Enterprise provides external USB support to enable local connection of USB devices for server administration, configuration, and diagnostic procedures.

  • Page 114: Component Identification

    Component identification Front panel components Two-bay LFF non-hot-plug drive model Item Description Optical drive (optional) Serial number/iLO information pull tab iLO Service Port USB 3.0 port LFF non-hot-plug drive cage Two-bay LFF hot-plug drive model Item Description Optical drive (optional) Serial number/iLO information pull tab iLO Service Port USB 3.0 port...

  • Page 115: Serial Number/Ilo Information Pull Tab

    Four-bay SFF hot-plug drive model Item Description Media bay Serial number/iLO information pull tab iLO Service Port USB 3.0 port SFF hot-plug drives The media drive bay supports an optical drive or a two-bay SFF drive cage. Six-bay SFF hot-plug drive model Item Description Serial number/iLO information pull tab...

  • Page 116: Front Panel Leds And Buttons

    Front panel LEDs and buttons Item Description Status Definition Health LED Solid green Normal Flashing green iLO is rebooting Flashing amber System degraded Flashing red System critical NIC status LED Solid green Linked to network Flashing green Network active No network activity Power On/Standby Solid green System on...

  • Page 117: Server Uid Led

    UID button functionality The UID button can be used to display the Server Health Summary when the server will not power on. For more information, see the iLO user guide on the Hewlett Packard Enterprise website (https://www.hpe.com/support/ilo- docs). Front panel LED power fault codes The following table provides a list of power fault codes, and the subsystems that are affected.

  • Page 118: Rear Panel Leds

    Item Description Serial port (optional) Non-hot-plug power supply Hot-plug power supply bay 1 (optional) Hot-plug power supply bay 2 (optional) USB 3.0 ports (2) NIC port 2 NIC 1/iLO Shared Network Port VGA port iLO Dedicated Network Port (optional) For more information, see PCIe riser slot definitions. When a FlexibleLOM adapter is installed in a server with default iLO settings, the shared iLO port function is assigned to port 1 of the FlexibleLOM adapter.

  • Page 119: System Board Components

    Item Status Definition Flashing green Network active No network activity NIC link Solid green Network link No network link iLO status Solid green Linked to network Flashing green Network active No network activity iLO link Solid green Network link No network link System board components Item Description...

  • Page 120: System Maintenance Switch Descriptions

    Item Description Controller backup power connector for slot 1 Fan connector 2 Fan connector 1 System battery Chassis intrusion detection switch Non-hot-plug or Flexible Slot power supply connector Two-bay SFF drive sideband connector Energy pack connector Non-hot-plug or Flexible Slot power supply sideband connector Flexible Slot power supply connector x1 SATA port 2 Drive backplane and optical drive power connector...

  • Page 121: Dimm Slot Locations

    Position Default Function Reserved — Reserved — Reserved — Reserved — Reserved — Reserved To access the redundant ROM, set S1, S5, and S6 to On. When the system maintenance switch position 6 is set to the On position, the system is prepared to restore all configuration settings to their manufacturing defaults.
  • Page 122 Item Description Example Capacity 8 GB 16 GB 32 GB 64 GB 128 GB Rank 1R = Single rank 2R = Dual rank 4R = Quad rank 8R = Octal rank Data width on DRAM x4 = 4-bit x8 = 8-bit x16 = 16-bit Memory generation PC4 = DDR4...

  • Page 123: Pcie Riser Slot Definitions

    L = LRDIMM (load reduced) E = Unbuffered ECC (UDIMM) For more information about product features, specifications, options, configurations, and compatibility, see the HPE DDR4 SmartMemory QuickSpecs on the Hewlett Packard Enterprise website (https://www.hpe.com/support/ DDR4SmartMemoryQS). PCIe riser slot definitions FlexibleLOM riser board...

  • Page 124: Low-Profile Lff Drive Led Definitions

    Low-profile LFF drive LED definitions Item Status Definition Fault Solid amber The drive has failed. \Locate Solid blue The drive is operating normally and being identified by a management application. Flashing amber/blue The drive has failed, or a predictive failure alert has been received for this drive;...

  • Page 125: Smart Carrier (Sc) Drive Led Definitions

    Smart Carrier (SC) drive LED definitions Item Status Definition Locate Solid blue The drive is being identified by a host application. Flashing blue The drive carrier firmware is being updated or requires an update. Activity Rotating green Drive activity ring No drive activity Do not Solid white...

  • Page 126: Drive Bay Numbering

    Drive bay numbering Two-bay LFF non-hot-plug drive model Two-bay LFF hot-plug drive model Four-bay SFF hot-plug drive model Six-bay SFF hot-plug drive model Component identification...

  • Page 127: Fan Bay Numbering

    Fan bay numbering Fan mode behavior The server supports only nonredundant fan mode. If a single fan fails or is missing, the following behaviors are exhibited: • The health LED flashes amber. • The operating system performs a graceful shutdown. Component identification...

  • Page 128: Cabling

    Cabling Cabling guidelines The cable colors in the cabling diagrams used in this chapter are for illustration purposes only. Observe the following guidelines when working with server cables. Before connecting cables • Note the port labels on the PCA components. Not all these components are used by all servers: ◦...

  • Page 129: Storage Cabling

    • Remove cables that are no longer being used. Retaining them inside the server can restrict airflow. If you intend to use the removed cables later, label and store them for future use. Storage cabling Non-hot-plug drive cabling Two-bay LFF non-hot-plug drive for embedded controller cabling Cabling...
  • Page 130 Cable color Description Orange Non-hot-plug drive power cable Blue SATA cable Two-bay LFF non-hot-plug drive for Smart Array modular controller (AROC) cabling Cable color Description Orange SATA cable from drive backplane to modular controller (AROC) port 1 Blue Drive backplane power cable Two-bay LFF non-hot-plug drive for type-p controller cabling Slot 1 Cabling...

  • Page 131: Hot-Plug Drive Cabling

    Cable color Description Orange SATA cable from drive backplane to controller port 1 Blue Drive backplane power cable Slot 2 Cable color Description Orange SATA cable from drive backplane to controller port 2 Blue Drive backplane power cable Hot-plug drive cabling Two-bay LFF hot-plug drive cabling Two-bay LFF hot-plug drive for embedded controller cabling Cabling...
  • Page 132 Cable color Description Orange Two-bay LFF drive backplane power cable Blue Mini-SAS cable Two-bay LFF hot-plug drive for Smart Array modular controller (AROC) cabling Cable color Description Orange Mini-SAS cable from drive backplane to AROC port 1 Blue Drive backplane power cable Two-bay LFF hot-plug drive for type-p controller cabling Slot 1 Cabling...
  • Page 133 Cable color Description Orange Mini-SAS cable from drive backplane to controller port 1 Blue Drive backplane power cable Slot 2 Cable color Description Orange Mini-SAS cable from drive backplane to controller port 2 Blue Drive backplane power cable Four bay SFF hot-plug drive cabling Four-bay SFF hot-plug drive for embedded controller cabling Cabling...
  • Page 134 Cable color Description Orange Four-bay SFF drive backplane power cable Blue Mini-SAS cable 4+2 bay SFF hot-plug drive cabling 4+2 bay SFF hot-plug drive for embedded controller cabling Cable color Description Orange Four-bay SFF drive backplane power cable Blue Mini-SAS cable Gold Two-bay SFF to four-bay SFF drive backplane power cable Pink...
  • Page 135 Cable color Description Orange Mini-SAS cable from four-bay SFF drive backplane Mini-SAS cable to AROC port 1 Blue Mini-SAS cable from two-bay SFF drive backplane to AROC port 2 Gold Four-bay SFF drive backplane power cable Pink Two-bay to four-bay SFF drive backplane power cable 4+2 bay SFF hot-plug drive for type-p controller cabling Slot 1 Cable color...

  • Page 136: M.2 Sata Ssd Cabling

    Cable color Description Orange Mini-SAS cable from four-bay SFF drive backplane to controller port 1 Blue Mini-SAS cable from two-bay SFF drive backplane to controller port 2 Gold Two-bay to four-bay SFF drive backplane power cable Pink Four-bay SFF drive backplane power cable M.2 SATA SSD cabling M.2 SATA SSD in slot 1 Cable color...

  • Page 137: Energy Pack Cabling

    M.2 SATA SSD in slot 2 Cable color Description Orange SATA cable to x1 SATA port 1 Blue SATA cable to x1 SATA port 2 Energy pack cabling Cabling...

  • Page 138: Controller Backup Power Cabling

    Controller backup power cabling Slot 1 Slot 2 Cabling...

  • Page 139: Optical Drive Cabling

    Optical drive cabling LFF configuration Cable color Description Orange SATA-power Y-cable to x1 SATA port 2 Blue Power extension cable SFF configuration Cable color Description Orange SATA-power-Y cable to x1 SATA port 2 Blue Power extension cable Cabling...

  • Page 140: Fan Cabling

    Fan cabling Cable color Description Orange Fan 1 cable Blue Fan 2 cable Gold Fan 3 cable Chassis Intrusion Detection cabling Cabling...

  • Page 141: Serial Port Cabling

    Serial port cabling Power supply cabling Non-hot-plug power supply cabling Cable color Description Orange 16-pin power supply sideband cable Blue 14-pin power supply cable Cabling...
  • Page 142 Flexible Slot power supply cabling Cable color Description Orange 14-pin power supply cable Blue Redundant power supply sideband cable Cabling...

  • Page 143: Specifications

    900 m (2953 ft) to a maximum of 3050 m (10,000 ft). The approved hardware configurations for this system are listed at the Hewlett Packard Enterprise website. 40°C to 45°C (104°F to 113°F) at sea level with an altitude derating of 1.0°C per every 125 m (1.8°F per every 410 ft) above 900 m (2953 ft) to a maximum of 3050 m (10,000 ft).

  • Page 144: Mechanical Specifications

    HPE 800W Flex Slot -48VDC Hot plug Low Halogen Power Supply • These are entry class power supply products for ProLiant Servers. For detailed power supply specifications, see the QuickSpecs on the Hewlett Packard Enterprise website. ATX 290W Non-hot-plug Power Supply (92% efficiency) Specification...

  • Page 145: Atx 290W Platinum Non-Hot-Plug Power Supply (94% Efficiency)

    Specification Value Rated steady-state power 290 W Maximum peak power 366 W Rated output power 290 W ATX 290W Platinum Non-hot-plug Power Supply (94% efficiency) Specification Value Input requirements — Rated input voltage 100 VAC to 240 VAC Rated input frequency 50 Hz to 60 Hz Rated input current 5.5 A...

  • Page 146: Hpe 500W Flex Slot Platinum Hot-Plug Low Halogen Power Supply

    HPE 500W Flex Slot Platinum Hot-plug Low Halogen Power Supply Specification Value Input requirements — Rated input voltage 100 VAC to 240 VAC 240 VDC for China only Rated input frequency 50 Hz to 60 Hz Not applicable to 240 VDC Rated input current 5.6 A at 100 VAC 2.7 A at 200 VAC...
  • Page 147 Specification Value Rated input current 24 A at -40 VDC Rated input power (W) 874 W at -40 VDC Rated input power (BTUs per hour) 2983 at -40 VDC Power supply output — Rated steady-state power (W) 800 W at -40 VDC to -72 VDC Maximum peak power (W) 800 W at -40 VDC to -72 VDC Maximum peak power...

  • Page 148: Websites

    Single Point of Connectivity Knowledge (SPOCK) Storage compatibility matrix https://www.hpe.com/storage/spock Storage white papers and analyst reports https://www.hpe.com/storage/whitepapers For additional general support websites, see Support and other resources. Product websites Product QuickSpecs https://www.hpe.com/servers/dl20-gen10 HPE ProLiant DL20 Gen10 support page https://www.hpe.com/support/dl20gen10 HPE ProLiant DL20 Gen10 user documents https://www.hpe.com/info/dl20gen10-docs Websites...

  • Page 149: Support And Other Resources

    • For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website: https://www.hpe.com/info/assistance • To access documentation and support services, go to the Hewlett Packard Enterprise Support Center website: https://www.hpe.com/support/hpesc Information to collect • Technical support registration number (if applicable) •...

  • Page 150: Customer Self Repair

    Customer self repair Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a CSR part needs to be replaced, it will be shipped directly to you so that you can install it at your convenience. Some parts do not qualify for CSR.

  • Page 151: Regulatory Information

    Documentation feedback Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document.

  • Page 152: Acronyms And Abbreviations

    Acronyms and abbreviations application program interface column address strobe Customer Self Repair DDR4 double data rate-4 HPE SSA HPE Smart Storage Administrator Integrated Lights-Out Integrated Management Log International Organization for Standardization large form factor LRDIMM load reduced dual in-line memory module NCSI network controller sideband interface PCIe...
  • Page 153 RoHS Restriction of Hazardous Substances serial attached SCSI SATA serial ATA small form factor Service Pack for ProLiant solid-state device Trusted Platform Module UDIMM unregistered dual in-line memory module UEFI Unified Extensible Firmware Interface unit identification Acronyms and abbreviations...

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