Service Information; M86 Technical Support Call Procedures - M86 Security MSA Installation Manual

S I
ERVICE NFORMATION
The user should not attempt any maintenance or service on the unit beyond the
procedures outlined in this document.
Any initial hardware setup problem that cannot be resolved at your internal organi-
zation should be referred to an M86 Security solutions engineer or technical
support representative.
For technical assistance or warranty repair, please visit
http://www.m86security.com/support/ .

M86 Technical Support Call Procedures

When calling M86 Security regarding a problem, please provide the representative
the following information:
• Your contact information.
• Serial number or original order number.
• Description of the problem.
• Network environment in which the unit is used.
• State of the unit before the problem occurred.
• Frequency and repeatability of the problem.
• Can the product continue to operate with this problem?
• Can you identify anything that may have caused the problem?
M86 S I G
ECURITY NSTALLATION UIDE
S I M86 T
ERVICE NFORMATION
S C P
ECHNICAL UPPORT ALL ROCEDURES
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