Malfunctions And Solutions; Solutions - Astoria Tempesta SAEP Use And Maintenance Manual, Instructions For The User

Malfunctions and solutions

9.6
Problem
NO MACHINE POWER
NO WATER IN THE HEATING UNIT
TOO MUCH WATER IN THE HEATING
UNIT
STEAM NOZZLES DO NOT RELEASE
STEAM
STEAM NOZZLES RELEASE WATER OR
STEAM MIXED WITH WATER
NO BEVERAGES ARE BEING
DISPENSED
WATER LEAKS FROM THE MACHINE
COFFEE IS TOO HOT OR TOO COLD
COFFEE IS BEING DISPENSED TOO
QUICKLY
COFFEE IS BEING DISPENSED TOO
SLOWLY
COFFEE GROUNDS ARE WET
THE DISPLAY INDICATES NON-
COMPLIANT PRESSURE
COFFEE GROUNDS FOUND IN CUPS
THE CUP IS DIRTY WITH COFFEE
SPLASHES
• THE COFFEE IS NOT BEING
DISPENSED CORRECTLY
• THE COFFEE DOSE IS NOT CORRECT
THE ELECTRONIC SYSTEM HAS
SHUTDOWN
WATER IS LEAKING FROM THE PUMP Pump fault.
THE MOTOR STOPS SUDDENLY OR THE
THERMAL PROTECTOR IS TRIGGERED
BY A POWER OVERLOAD
THE PUMP IS WORKING BELOW THE
NOMINAL FLOW RATE
THE PUMP IS NOISY
Problems highlighted in grey require the machine to be switched off and one of the Qualified Technicians to be called out.
USER Manual
Cause
The machine is switched off.
The water mains tap is shut off.
Electrical system or hydraulic system fault.
• The nozzle sprayer is clogged.
• The machine is switched off.
Electrical system or hydraulic system fault.
• The water mains tap is shut off.
• The coffee has been ground too finely.
• The tray is not draining.
• The drain pipe is broken, has detached, or the water
flow is obstructed.
Electrical system or hydraulic system fault.
The coffee has been ground too coarsely.
The coffee has been ground too finely.
• The dispensing group is dirty.
• The dispensing group is too cold.
• The coffee has been ground too finely.
• The coffee is too old.
Hydraulic system fault.
• The filter holder is dirty.
• The filter holes are worn.
• The coffee has not been ground evenly.
• The coffee has been ground too coarsely.
• The filter's edge is damaged.
The coffee has been ground too finely.
Electrical system or hydraulic system fault.
Pump fault.
Pump fault.
Pump fault.
Action
Turn on the machine.
Open the water mains tap.
Turn off the machine and call out the Technical
Support.
• Clean the steam nozzle sprayer.
• Turn on the machine.
Turn off the machine and call out the Technical
Support.
• Open the water mains tap.
• Adjust the coffee grind.
• Check the sewer drain.
• Check and restore the drain pipe connection to
the tray.
Turn off the machine and call out the Technical
Support.
Adjust the coffee grind.
Adjust the coffee grind.
• Wash the group with the blind filter.
• Wait for the group to fully heat up.
• Adjust the coffee grind.
• Replace with fresh coffee.
Turn off the machine and call out the Technical
Support.
• Clean the filter holder.
• Replace the filter.
• Adjust the grind as appropriate.
• Adjust the coffee grind.
• Replace the filter.
Adjust the coffee grind.
Turn off the machine and call out the Technical
Support.
Turn off the machine and call out the Technical
Support.
Turn off the machine and call out the Technical
Support.
Turn off the machine and call out the Technical
Support.
Turn off the machine and call out the Technical
Support.
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