How To Return An Instrument For Service; Step 2. Check The Shipment - Keysight M9370A Startup Manual

Getting Started

STEP 2. Check the Shipment

How to Return an Instrument for Service

Should it become necessary to return a network analyzer module for repair or
service, follow the steps below:
1. Review the warranty information shipped with your product.
2. Contact Keysight to obtain a Return Material Authorization (RMA) and
3. Write the following information on a tag and attach it to the network
4. On the shipping label, write ATTENTION REPAIR DEPARTMENT and the
5. Ship the analyzer module using the original packaging materials. Shipping
In your correspondence, refer to the network analyzer module by serial
number and by model number.
STEP 2. Check the Shipment
Use the Contents List in the shipping container to verify the completeness of
your shipment. If not complete, refer to
Keysight Technologies Startup Guide
return address. For assistance finding Keysight contact information, go to
www.keysight.com/find/assist (worldwide contact information for repair
and service).
analyzer module:
— Name and address of owner. A P.O. box is not acceptable as a return
address.
— Network analyzer module serial numbers. The serial number label is
located on the side panel of the module. The serial number can also
be read from the Soft Front Panel (SFP) interface, after the hardware
is installed.
— Description of the service required or the failure.
RMA number.
the analyzer module in anything other than the original packaging may
result in non-warranted damage.
"Contacting Keysight" on page 24.
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