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HP Pavilion x360 14 Series Maintenance And Service Manual

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Maintenance and Service Guide
HP Pavilion x360 14 Convertible PC
IMPORTANT! This document is intended for HP authorized service
providers only.

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Table of Contents

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   Summary of Contents for HP Pavilion x360 14 Series

  • Page 1 Maintenance and Service Guide HP Pavilion x360 14 Convertible PC IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 Intel, Core, and Pentium are trademarks of Intel bound by the terms of the HP End User License Not all features are available in all editions or Corporation or its subsidiaries in the U.S.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...
  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Getting to know your computer ........................5 Right side ................................5 Left side ................................. 6 Display ..................................8 Keyboard area ................................ 9 TouchPad ............................. 9 Lights ..............................10 Speakers and fingerprint reader ....................... 11 Special keys ............................
  • Page 6 Using HP PC Hardware Diagnostics UEFI ......................72 Starting HP PC Hardware Diagnostics UEFI ..................73 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..........73 Downloading the latest HP PC Hardware Diagnostics UEFI version ......73 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) .....................
  • Page 7 Backing up information and creating recovery media ..................76 Using Windows tools ......................... 76 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..76 Restoring and recovery ............................77 Restoring, resetting, and refreshing using Windows tools .............. 77 Recovering using HP Recovery media ....................
  • Page 8 viii...
  • Page 9: Product Description

    Product components and their descriptions Category Description Product Name HP Pavilion x360 14 Convertible PC Model numbers: 14-dh0xxx, 14q-dh0xxx, 14t-dh000 Processor 8th generation Intel® Core™ processors Intel Core i7-8565U (1.8 GHz, turbo up to 4.6 GHz), 2400 MHz FSB, 8 MB L3 cache, quad core, 15 W Intel Core i5-8265U (1.6 GHz, turbo up to 3.9 GHz), 2400 MHz FSB, 6 MB L3 cache, dual core, 15 W...
  • Page 10 Supports HP Audio Boost Dual speakers Video HP Wide Vision HD Camera - indicator LED, USB2.0, HD BSI sensor, f2.0, WDR, 88° WFOV 720p by 30 frames per second Dual array digital microphone with appropriate software - beam forming, echo cancellation, noise...
  • Page 11 Support for modern trackpad gestures Taps enabled as default Power requirements Battery Supports a 3-cell, 41 Whr, polymer/prismatic-mix battery Battery life enhancement Supports battery fast charge AC adapter 65 W HP Smart AC adapter (non-PFC, standard barrel, 4.5 mm, right angle)
  • Page 12 Category Description 65 W HP Smart AC adapter (non-PFC, standard barrel, 4.5 mm) for use in Argentina 65 W EM HP Smart AC adapter (non-PFC, standard barrel, 4.5 mm) 45 W HP Smart AC adapter (non-PFC, standard barrel, 4.5 mm, right angle) 45 W HP Smart AC adapter (non-PFC, standard barrel, 4.5 mm) for use in Argentina...
  • Page 13: Getting To Know Your Computer

    Drive light Blinking white: The hard drive is being accessed. ● ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Memory card reader Reads optional memory cards that enable you to store, manage, share, or access information. To insert a card: Hold the card label-side up, with connectors facing the computer.
  • Page 14: Left Side

    To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and then select HP ▲ Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 15 Table 2-2 Left-side components and their descriptions (continued) Component Description If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer. To learn more about your power settings, see your power options: Right-click the Power icon , and then select Power Options.
  • Page 16: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. Chapter 2 Getting to know your computer...
  • Page 17: Keyboard Area

    Keyboard area TouchPad Table 2-4 TouchPad components and their descriptions Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.
  • Page 18: Lights

    Lights Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light On: Computer sound is off. ● ● Off: Computer sound is on. Chapter 2 Getting to know your computer...
  • Page 19: Speakers And Fingerprint Reader

    Speakers and fingerprint reader Table 2-6 Speakers and fingerprint reader and their descriptions Component Description Speakers Produce sound. Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password logon. To use the fingerprint reader, place your finger on the ▲...
  • Page 20: Special Keys

    Special keys Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.
  • Page 21: Bottom

    Bottom Table 2-8 Bottom components and their descriptions Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 22: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
  • Page 23: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Computer major components...
  • Page 24 Table 3-1 Computer major components and their descriptions Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page Keyboard/top cover (includes keyboard cable) For a detailed list of country codes, see Keyboard/top cover on page 68 For use in models with a backlit keyboard:...
  • Page 25 Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number Speakers (include left and right speakers and cable) L51127-001 System board (includes processor) NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system For use in models with discrete graphics memory:...
  • Page 26 Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 924813-855 Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 L17365-005 (17) Solid-state drive (M.2) 512 GB, PCIe, TLC L60104-001 512 GB, PCIe, value...
  • Page 27: Display Assembly Subcomponents

    Display assembly subcomponents Table 3-2 Display assembly components and their descriptions Item Component Spare part number Display panel FHD, 250 nit L51119-001 FHD, 400 nit L54600-001 L51120-001 G-sensor board L51111-001 Display/touch control cable L51097-001 Touch control board L51114-001 Camera/microphone module (includes double-sided adhesive) L51139-001 Display assembly subcomponents...
  • Page 28 Table 3-2 Display assembly components and their descriptions (continued) Item Component Spare part number Webcam cable L51091-001 WLAN antenna L51076-001 Dual WLAN antenna L52530-001 Single Display Hinge Kit (includes left and right display hinges) For use in models with an FHD display panel L51105-001 For use in models with an HD display panel L51106-001...
  • Page 29: Mass Storage Devices

    Mass storage devices Table 3-3 Mass storage devices and their descriptions Item Component Spare part number Hard drive cover For use in models without a fingerprint reader L51121-001 For use in models with a fingerprint reader L51122-001 Hard drive 1 TB, 5400 rpm, hybrid 8 GB SSD 924036-860 1 TB, 5400 rpm L30422-006...
  • Page 30: Cables

    Cables Table 3-4 Cables and their descriptions Item Component Spare part number TouchPad cable L51092-001 Power button board cable L51094-001 Hard drive cable L51095-001 USB/audio board cable L51093-001 Fingerprint reader cable L51096-001 Chapter 3 Illustrated parts catalog...
  • Page 31: Miscellaneous Parts

    65 W AC adapter (non-PFC, S-3P, 4.5 mm) for use in Argentina 710340-850 45 W HP Smart AC adapter (non-PFC, RC, 4.5 mm, non-slim) 741727-001 45 W HP Smart AC adapter (non-PFC, RC, 4.5 mm) for use in Argentina 741553-852 Power cord, (C5, 1.00 m) For use in Argentina...
  • Page 32 Table 3-5 Miscellaneous parts and their descriptions (continued) Component Spare part number HP USB-C-to-RJ-45 adapter 855560-001 Screw Kit L51126-001 Chapter 3 Illustrated parts catalog...
  • Page 33: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Non-marking, non-conductive pry tool ● Magnetic Phillips P1 screwdriver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
  • Page 34: Drive Handling

    Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 35: Generating Static Electricity

    IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.
  • Page 36: Personal Grounding Methods And Equipment

    Avoid contact with pins, leads, or circuitry. ● ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to electronic components: Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. ●...
  • Page 37: Packaging And Transporting Guidelines

    Field service kits ● ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes Opaque shielding bags ● Transparent metallized shielding bags ●...
  • Page 38: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures There are as many as 50 screws that must be removed, replaced, and/or loosened when servicing the computer.
  • Page 39: Bottom Cover And Rubber Foot Kit

    Bottom cover and Rubber Foot Kit Table 5-1 Bottom cover and Rubber Foot Kit descriptions and part numbers Description Spare part number Bottom cover for use in models with discrete graphics memory: Ash gray L51085-001 ● Natural silver L51089-001 ● Luminous gold L51090-001 ●...
  • Page 40 Place a suction cup on the bottom cover (1), and then pull the lever to secure the cup (2). Use the suction cup handle to pull the bottom cover up to disengage it from the computer (1), and then remove the bottom cover from the computer (2). To install the bottom cover: With the computer upside down, place the front of the cover on the top of the computer (1), and then rotate the cover into place (2).
  • Page 41 Replace the screws and feet. Component replacement procedures...
  • Page 42: Battery

    Battery Table 5-2 Battery description and part number Description Spare part number Battery (3-cell, 41 Whr) L11119-856 Before removing the battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 30). Remove the bottom cover (see Bottom cover and Rubber Foot Kit on page 31).
  • Page 43: Wlan Module

    WLAN module Table 5-3 WLAN module descriptions and part numbers Description Spare part number Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 L17365-005 Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 924813-855 WLAN module gasket (included in Miscellaneous kit) L54102-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module...
  • Page 44 Remove the WLAN module (3) by pulling the module away from the slot at an angle. Models with two antennas Models with one antenna NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration.
  • Page 45: Hard Drive And Hard Drive Cover

    Hard drive and hard drive cover Table 5-4 Hard drive and hard drive cover descriptions and part numbers Description Spare part number Hard drive, 1 TB, 5400 rpm, hybrid 8 GB SSD 924036-860 Hard drive, 1 TB, 5400 rpm L30422-006 Hard drive, 500 GB, 5400 rpm 778186-005 Hard drive cover for use in models without a fingerprint reader...
  • Page 46 If it is necessary to remove the rubber hard drive cover, pull the sides of the cover outward (1), and then remove the cover from the hard drive (2). If it is necessary to remove the foil from the hard drive, lift the two foil tabs from on top of the connector (1), disconnect the connector from the rear of the drive (2), pull to disengage the sides of the foil (3), and then remove the hard drive from the foil (4).
  • Page 47 If it is necessary to install foil on the hard drive, insert the connector onto the rear of the drive (1), center the hard drive to the foil (2), place the foil tabs over the connector (3), and then adhere the sides of foil onto the sides of the hard drive (4).
  • Page 48: Solid-state Drive

    Solid-state drive Table 5-5 Solid-state drive descriptions and part numbers Description Spare part number 512 GB, PCIe, TLC L60104-001 512 GB, PCIe, value L51130-001 256 GB, PCIe L51129-001 128 GB, SATA-3, TLC L51128-001 16 GB, PCIe (Optane Memory Module) L51131-001 Solid-state drive module foil cover L51103-001 Before removing the solid-state drive, follow these steps:...
  • Page 49: Memory Module And Cover

    Memory module and cover Table 5-6 Memory module descriptions and part numbers Description Spare part number Memory cover L51104-001 Memory module, 8 GB 937236-855 Memory module, 4 GB L10598-855 Before removing the memory modules, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 30).
  • Page 50 Grasp the edge of the memory module (2), and then gently pull the module out of the slot. Use the same procedure to remove both memory modules. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module.
  • Page 51 Component replacement procedures...
  • Page 52: Power Button Board

    Power button board NOTE: The power button board spare part kit does not include the power button board cable. The power button board cable is available using spare part number L51094-001. Table 5-7 Power button board description and part number Description Spare part number Power button board...
  • Page 53: Power Button

    Power button Table 5-8 Power button description and part numbers Description Spare part number Power button, mineral silver L54104-001 Power button, warm gold L54104-002 Power button, cloud blue L54104-003 Power button, pale gold L54104-004 Power button, natural silver L54104-005 Before removing the power button, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 30).
  • Page 54: Touchpad

    TouchPad NOTE: The TouchPad spare part kit does not include the TouchPad cable. The TouchPad cable is available using spare part number L51092-001. Table 5-9 TouchPad descriptions and part numbers Description Spare part number TouchPad, ash silver L51115-001 TouchPad, natural silver L51116-001 TouchPad, luminous gold L51117-001...
  • Page 55: Speakers

    Speakers Table 5-10 Speaker description and part number Description Spare part number Speakers (includes left and right speakers and cables) L51127-001 Before removing the speakers, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 30). Remove the bottom cover (see Bottom cover and Rubber Foot Kit on page 31).
  • Page 56 Remove the speakers from the computer. Reverse this procedure to install the speakers. Chapter 5 Removal and replacement procedures for authorized service provider parts...
  • Page 57: Heat Sink

    Heat sink Table 5-11 Heat sink descriptions and part numbers Description Spare part number Heat sink for use in fanless models with an Intel Pentium processor and with UMA graphics L51099-001 Heat sink for use in models with a fan with an Intel Core processor and with UMA graphics L51100-001 Heat sink for use in models with an Intel Core processor and with discrete graphics L51101-001...
  • Page 58 Clean thermal material from the surfaces of the system board components (1) (3) and the heat sink (2) (4) each time the heat sink is removed. The reapply. Remove the heat sink from models with integrated UMA graphics: Remove the four Phillips M2.0 × 4.0 screws (1) that secure the heat sink to the system board. Remove the heat sink (2).
  • Page 59 Clean thermal material from the surfaces of the system board component (1) and the heat sink (2) each time the heat sink is removed. Then reapply. Reverse this procedure to install the heat sink. Component replacement procedures...
  • Page 60: Fingerprint Reader Board

    Fingerprint reader board Table 5-12 Fingerprint reader board descriptions and part numbers Description Spare part number Fingerprint reader board, ash silver L51113-001 Fingerprint reader board, natural silver L51840-001 Fingerprint reader board, luminous gold L51841-001 Before removing the fingerprint reader board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 30).
  • Page 61: Fan

    Table 5-13 Fan description and part number Description Spare part number L51102-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 30). Remove the bottom cover (see Bottom cover and Rubber Foot Kit on page 31).
  • Page 62: Usb/audio Board

    USB/audio board NOTE: The USB/audio board spare part kit does not include the audio/USB board cable. The cable is available using spare part number L51093-001. Table 5-14 USB/audio board descriptions and part numbers Description Spare part number USB/audio board for use in models without a fingerprint reader L51109-001 USB/audio board for use in models with a fingerprint reader L51110-001...
  • Page 63 Remove the board from the computer (2). Reverse this procedure to install the USB/audio board Component replacement procedures...
  • Page 64: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system Table 5-15 System board descriptions and part numbers Description Spare part number System board for use in models with discrete graphics memory: Intel Core i7-8565U processor and 2 GB GeForce MX250 graphics memory L51138-xx1...
  • Page 65 (8) Backlight cable (ZIF) (9) TouchPad cable from TouchPad (ZIF) (10) Fingerprint board cable from fingerprint board (ZIF) Remove the five Phillips M2.0 × 3.0 screws that secure the system board to the computer. Component replacement procedures...
  • Page 66 Lift the right side of the system board (1), and then pull the system board to the right to remove it from the computer (2). Reverse this procedure to install the system board. Chapter 5 Removal and replacement procedures for authorized service provider parts...
  • Page 67: Display Assembly

    Display assembly NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 30).
  • Page 68 Separate the display from the computer by pulling the chassis away from the display (2). To remove the display panel: Use a plastic tool and work around the entire display to separate it from the display enclosure (1). Remove the display panel (2). Display panels are available using spare part number L51119-001 for FHD, 250 nit panels, L54600-001 for FHD, 400 nit panels, and L51120-001 for HD panels.
  • Page 69 Use a plastic tool to detach the board from the top of the display (2). The g-sensor board is attached to the display with double-sided adhesive. The g-sensor board is available using spare part number L51111-001. If it is necessary to replace the display/touch control board cable from the display panel: Disconnect the cable from the ZIF connector on the board (1).
  • Page 70 Lift the tape from the touch control board connector (5), and then disconnect the cable from the connector (6). The display/touch control board cable is available using spare part number L51097-001. If it is necessary to replace the touch control board from the display panel: Peel the tape from the top of the touch control board (1).
  • Page 71 Lift evenly on both sides of the module to detach the module from the display back cover (1). The camera/microphone module is attached to the display back cover with double-sided adhesive. Disconnect the cable (2) from the camera/microphone module. The camera/microphone module is available using spare part number L51139-001. If it is necessary to replace the display hinges: Remove the three Phillips M2.0 ×...
  • Page 72 If it is necessary to remove the hinge covers from the hinges, remove the Phillips 2.0 × 3.0 screw from the inside of each hinge (1), and then slide the hinge covers off the hinges (2). Hinge covers are available using spare part number L51107-001 for models with an FHD display and L51108-001 for models with an HD display.
  • Page 73 Detach the WLAN antennas (2) from the display back cover. (The antennas are attached to the display back cover with double-sided adhesive.) The WLAN antennas and cables are available using spare part number L52530-001 for a models that use a single antenna and L51076-001 for models that use dual antennas. NOTE: The following illustration shows dual antennas.
  • Page 74 Use the following images to install the display panel: Install the tape on both sides of the display back cover (1). Pull the backing off the top of the tape (2). Insert the panel into the display back cover (1), and then press it downward into place (2). Use a tool to make sure the display cable and antennas/webcam cable are routed correctly through the hinge caps on the inside of the hinges (3).
  • Page 75: Power Connector

    Power connector Table 5-16 Power connector description and part number Description Spare part number Power connector L51098-001 Before removing the power connector, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 30). Remove the bottom cover (see Bottom cover and Rubber Foot Kit on page 31).
  • Page 76: Keyboard/top Cover

    Keyboard/top cover The top cover with keyboard remains after removing all other spared parts from the computer. In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Table 5-17 Keyboard/top cover descriptions and part numbers Description Spare part number...
  • Page 77: Using Setup Utility (bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant ● Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.
  • Page 78: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.
  • Page 79: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...
  • Page 80: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.
  • Page 81: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: HP PC Hardware Diagnostics UEFI is not included in the preinstall image.
  • Page 82: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 83 Display status information about the diagnostics run previously. ● To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Select Advanced, and then select Settings.
  • Page 84: Backing Up, Restoring, And Recovering

    You must be connected to the Internet to access the Get Help app. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. To download the tool: ▲...
  • Page 85: Restoring And Recovery

    HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...
  • Page 86: Specifications

    Specifications Table 9-1 Computer specifications Metric U.S. Computer dimensions Width 324.0 mm 12.76 in Depth 223.0 mm 8.78 in Height, FHD models 19.7 mm 0.78 in Height, HD models 20.5 mm 0.81 in Weight, solid-state drive 1591.0 g 3.51 lbs Weight, solid-state drive + hard drive 1690.0 g 3.73 lbs...
  • Page 87: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 88: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Table 10-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands...
  • Page 89 Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.
  • Page 90: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
  • Page 91: Index

    5 hinge cover left TouchPad 9 spare part numbers 20 power 6 electrostatic discharge (ESD) 26 HP PC Hardware Diagnostics UEFI right TouchPad 9 preventing damage 27 downloading 73 esc key, identifying 12 starting 73 camera...
  • Page 92 (microphone) 6 power button board USB flash drive 77 removal 44, 45 recovery media spare part number 16, 44, 45 creating using HP Cloud Recovery keyboard/top cover power button board cable, spare part Download Tool 76 removal 68 number 16, 44...
  • Page 93 storage, product description 2 wireless certification label 14 system board wireless, product description 2 removal 56 WLAN antenna spare part numbers 56 removal 64 system restore point, creating 76 spare part number 20, 65 WLAN antennas, identifying 8 WLAN device 14 touch control board WLAN label 14 removal 62...

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