HP Pavilion x360 Service Manual
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HP Pavilion x360 Service Manual

HP Pavilion x360 Service Manual

14m convertible pc
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HP Pavilion x360 14m Convertible PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP Pavilion x360

  • Page 1 HP Pavilion x360 14m Convertible PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 © Copyright 2017 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, Core, and Pentium are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are either registered...
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Getting to know your computer ........................5 Locating hardware ..............................5 Locating software ..............................5 Display ..................................6 Lights ..................................7 Speakers (select models only) ..........................8 Special keys ................................9 TouchPad ................................
  • Page 6 Using HP Sure Start (select products only) ......................75 7 HP PC Hardware Diagnostics (UEFI) ....................... 76 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............77 8 Specifications .............................. 78 9 Backing up and recovering ..........................79 Creating recovery media and backups ........................
  • Page 7 Using HP Recovery media to recover ................83 Changing the computer boot order ................84 Removing the HP Recovery partition (select products only) ......... 84 10 Power cord set requirements ........................85 Requirements for all countries ..........................85 Requirements for specific countries and regions ....................85 11 Recycling ..............................
  • Page 8 viii...

  • Page 9: Product Description

    Description Product Name HP Pavilion x360 14m Convertible PC (model number 14-cc0xx) HP Pavilion x360 14m Convertible PC (model number 14m-ba0xx) and HP Pavilion x360 14 Convertible PC (model number 14-ba0xx) Processors For use only on computer models with model number 14-cc0xx: ●...
  • Page 10 WDR, 88° wide field of vision, 1080p by 30 frames per second ● HP Wide Vision HD infrared camera with indicator light and 2 infrared lights, USB 2.0, HD BSI sensor and infrared sensor, f2.0, WDR, 88° wide field of vision, 720p by 30 frames per second ●...
  • Page 11 90-W AC adapter (PFC, S-3P, 4.5-mm) for use in all countries and regions For use on all computer models: ● 65-W HP Smart AC adapter (non-PFC, EM, RC, 4.5-mm) for use in all countries and regions ● 65-W AC adapter (non-PFC, S-3P, 4.5-mm) for use in all countries and regions ●...
  • Page 12 Category Description Power requirements ● 45-W AC adapter (non-PFC, SB, 4.5-mm) for use only in Argentina (continued) Support for a 1.00-m power cord with a C5 connector in 16 countries/regions. Security Security cable lock slot Support for Trusted Platform Module second factor authentication (U2F; TPM) 2.0 Operating system Preinstalled: Windows 10...

  • Page 13: Getting To Know Your Computer

    Getting to know your computer Locating hardware To find out what hardware is installed on the computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on the computer. For information about system hardware components and the system BIOS version number, press fn+esc (select products only).

  • Page 14: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲ Chapter 2 Getting to know your computer...

  • Page 15: Lights

    Lights Item Icon Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● On: Computer sound is off. ● Off: Computer sound is on. Lights...

  • Page 16: Speakers (Select Models Only)

    Speakers (select models only) Component Description Speakers Produce sound. Chapter 2 Getting to know your computer...

  • Page 17: Special Keys

    Special keys Item Icon Component Description Displays system information when pressed in combination with key. Displays system information when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions.

  • Page 18: Touchpad

    TouchPad Item Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left control zone Textured area that allows you to perform additional gestures. Right control zone Textured area that allows you to perform additional gestures. Chapter 2 Getting to know your computer...

  • Page 19: Left Side

    Left side Item Icon Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.
  • Page 20 For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start menu, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 21: Right Side

    Right side Item Icon Component Description Memory card reader Reads optional memory cards that enable you to store, manage, share, or access information. To insert a card: Hold the card label-side up, with the connectors facing the computer. Insert the card into the memory card reader, and then press the card until it is firmly seated.

  • Page 22: Bottom

    Bottom Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Chapter 2 Getting to know your computer...

  • Page 23: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Labels The labels affixed to the computer provide information that may be needed when troubleshooting system problems or travelling internationally with the computer.

  • Page 24: Computer Major Components

    Component HP product name (select products only) Product number Serial number Warranty period Computer major components Chapter 3 Illustrated parts catalog...
  • Page 25 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page Keyboard/top cover in ash silver finish with backlight (includes backlight cable and keyboard cable): For use in Belgium 924116-A41 For use in Bulgaria...
  • Page 26 Item Component Spare part number For use in France 924117-051 For use in Germany 924117-041 For use in Greece 924117-151 For use in Hungary 924117-211 For use in Israel 924117-BB1 For use in Italy 924117-061 For use in Latin America 924117-161 For use in the Netherlands 924117-B31...
  • Page 27 Item Component Spare part number For use in the Netherlands 924115-B31 For use in Portugal 924115-131 For use in Romania 924115-271 For use in Russia 924115-251 For use in Saudi Arabia 924115-171 For use in Slovenia 924115-BA1 For use in Spain 924115-071 For use in Switzerland 924115-BG1...
  • Page 28 Item Component Spare part number For use in Taiwan 928708-AB1 For use in Thailand 928708-281 For use in Turkey 928708-141 For use in the United Kingdom 928708-031 For use in the United States 928708-001 Keyboard/top cover in natural silver finish with speaker grille in mineral silver finish for 933302-161 use in Latin America (includes keyboard cable) Keyboard/top cover in natural silver finish with speaker grille in silk gold finish for use...
  • Page 29 Item Component Spare part number 256-GB, M.2 SATA solid-state drive 923684-001 128-GB, M.2 SATA solid-state drive 923683-001 Audio jack board (includes audio jack, volume control actuators, and hard drive activity 924293-001 light; does not include audio jack board cable) Audio jack board cable (includes double-sided adhesive) 924278-001 (10) Power button board (does not include power button board cable)
  • Page 30 Item Component Spare part number Equipped with an Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.56-GHz) dual core 924093-001 processor (4.0-GB L3 cache, 2133-MHz FSB, 15-W), a graphics subsystem with UMA video memory, and a non-Windows operating system Equipped with an Intel Core i5-7200U 2.56-GHz (SC turbo up to 3.10-GHz) dual core 923687-601 processor (3.0-GB L3 cache, 2133-MHz FSB, 15-W), an Nvidia N16S-GTR (GeForce 940MX) graphics subsystem with up to 2048-MB of dedicated video memory, and the Windows 10...
  • Page 31 Item Component Spare part number Equipped with an Intel Pentium 4415U 2.36-GHz dual core processor (2.0-GB L3 cache, 923691-601 2133-MHz FSB, 15-W), a graphics subsystem with UMA video memory, and the Windows 10 operating system Equipped with an Intel Pentium 4415U 2.36-GHz dual core processor (2.0-GB L3 cache, 923691-001 2133-MHz FSB, 15-W), a graphics subsystem with UMA video memory, and a non-Windows operating system...

  • Page 32: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display panel assembly: 14.0-in, FHD, WLED, BrightView (1920×1080), slim/flat (3.0-mm), UWVA, eDP, 250 nits, 925447-001 16:9 ultra wide aspect ratio TouchScreen equipped with an infrared camera 14.0-in, FHD, WLED, BrightView (1920×1080), slim/flat (3.0-mm), UWVA, eDP, 220 nits, 924297-001 16:9 ultra wide aspect ratio TouchScreen TouchScreen equipped with a non-infrared camera 14.0-in, HD, WLED, AntiGlare (1366×768), slim/flat (3.6-mm), SVA, eDP, 220 nits, 16:9 ultra...
  • Page 33 Item Component Spare part number Left hinge cap for use on computer models equipped with an FHD display panel 924289-001 Right hinge cap for use on computer models equipped with an FHD display panel 924288-001 Left hinge cap for use on computer models equipped with an HD display panel 924291-001 Right hinge cap for use on computer models equipped with an HD display panel 924290-001...

  • Page 34: Miscellaneous Parts

    90-W AC adapter (PFC, S-3P, 4.5-mm) 710413-001 For use on all computer models: 65-W HP Smart AC adapter (non-PFC, EM, RC, 4.5-mm) for use in all countries and regions 913691-850 65-W AC adapter (non-PFC, S-3P, 4.5-mm) for use in all countries and regions 710412-001 65-W AC adapter (non-PFC, SB, 4.5-mm) for use only in Argentina...
  • Page 35 Component Spare part number Screw Kit 924303-001 Screw Mylar Kit (includes bottom cover screw cover): In Pike silver finish 924301-001 In silk gold finish 924302-001 Stylus (active pen in Pike silver finish 910942-001 Miscellaneous parts...

  • Page 36: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver Phillips P0 screw driver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 37: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 38: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 39: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...
  • Page 40 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 41: Removal And Replacement Procedures

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 55 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts.
  • Page 42 For use in country/region Spare part number For use in country/region Spare part number In ash silver finish (includes keyboard cable): For use in Belgium 924117-A41 For use in Portugal 924117-131 For use in Bulgaria 924117-261 For use in Romania 924117-271 For use in Canada 924117-DB1...
  • Page 43 For use in country/region Spare part number For use in country/region Spare part number For use in the Czech Republic 928708-FL1 For use in Slovenia 928708-BA1 and Slovakia For use in Denmark, Finland, 928708-DH1 For use in South Korea 928708-AD1 and Norway For use in France 928708-051...
  • Page 44 Remove the four Phillips PM2.0×4.9 screws (3) and the two Phillips PM2.5×7.7 screws (4) that secure the keyboard/top cover to the base enclosure. Turn the computer right side up. Open the computer and position it on its’ left side with the bottom toward you. Insert a keyboard release tool (1) into the empty screw holes under the rubber feet.
  • Page 45 Lift the front edge of the keyboard/top cover (1) until the keyboard cable and backlight cable connectors are accessible. Release the zero insertion force (ZIF) connector (2) to which keyboard cable is connected, and then disconnect the keyboard cable from the system board. Release the ZIF connector (3) to which backlight cable is connected, and then disconnect the backlight cable from the system board.

  • Page 46: Touchpad Cable

    TouchPad cable NOTE: The TouchPad spare part kit does not include the TouchPad cable. The TouchPad cable is available using spare part number 924275-001. Before removing the TouchPad cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 47: Touchpad

    TouchPad NOTE: The TouchPad spare part kit does not include the TouchPad bracket or TouchPad cable. The TouchPad bracket is available using spare part number 924385-001. The TouchPad cable is available using spare part number 924275-001. Description Spare part number In ash silver finish 924295-001 In Pike silver finish...
  • Page 48 Remove the three Phillips PM2.0×2.2 broad head screws (1) that secure the TouchPad to the keyboard/ top cover. Remove the TouchPad (2). Reverse this procedure to install the TouchPad. Chapter 5 Removal and replacement procedures...

  • Page 49: Battery

    Battery Description Spare part number 3-cell, 41-WHr, 3.6-AHr, Li-ion battery 916811-855 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 50: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive rubber sleeve. The hard drive rubber sleeve is available using spare part number 924283-001. Description Spare part number 1-TB, 5400-rpm, SATA, 8-GB hybrid hard drive 762888-858 1-TB, 5400-rpm, SATA hard drive 924036-858...
  • Page 51 If it is necessary to remove the hard drive from the rubber sleeve, spread the open end of the rubber sleeve (1), and then remove the hard drive (2). Reverse this procedure to reassemble and install the hard drive. Component replacement procedures...

  • Page 52: Solid-State Drive

    Solid-state drive Description Spare part number For use only on computer models with model number 14-cc0xx: 512-GB, PCIe, NVMe solid-state drive L02425-001 512-GB, M.2 SATA solid-state drive with TLC L02424-001 256-GB, M.2 SATA solid-state drive with TLC 939842-001 128-GB, M.2 SATA solid-state drive with TLC 939841-001 For use on all computer models: 512-GB, M.2 SATA solid-state drive with TLC...
  • Page 53 Remove the drive (2) by pulling it away from the connector. NOTE: Solid-state drives are designed with notches to prevent incorrect insertion. Reverse this procedure to reassemble and install the solid-state drive. Component replacement procedures...

  • Page 54: Audio Jack Board Cable

    Audio jack board cable NOTE: The audio jack board spare part kit does not include the audio jack board cable. The audio jack board cable is available using spare part number 924278-001. Before removing the audio jack board cable, follow these steps: Shut down the computer.

  • Page 55: Audio Jack Board

    Audio jack board NOTE: The audio jack board spare part kit does not include the audio jack board cable. The audio jack board cable is available using spare part number 924278-001. Description Spare part number Audio jack board (includes audio jack, volume control actuators, and hard drive activity light; does not 924293-001 include audio jack board cable) Before removing the audio jack board, follow these steps:...

  • Page 56: Power Button Board Cable

    Power button board cable NOTE: The power button board spare part kit does not include the power button board cable. The power button board cable is available using spare part number 924386-001. Before removing the audio jack board cable, follow these steps: Shut down the computer.

  • Page 57: Power Button Board

    Power button board NOTE: The power button board spare part kit does not include the power button board cable. The power button board cable is available using spare part number 924279-001. Description Spare part number Power button board 924294-001 Before removing the power button board, follow these steps: Shut down the computer.

  • Page 58: Speakers

    Speakers Description Spare part number Speakers (includes cables and 3 rubber isolators) 924304-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

  • Page 59: System Board

    System board NOTE: All system board spare part kits include a processor and replacement thermal material. xxx Description Spare part number For use only on computer models with model number 14-cc0xx: Equipped with an Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor (2400-MHz 939382-601 FSB, 8.0-MB L3 cache, 15-W), an Nvidia N16S-GTR (GeForce 940MX) graphics subsystem with up to 4096-MB of dedicated video memory, and the Windows 10 operating system...
  • Page 60 Description Spare part number Equipped with an Intel Core i5-7200U 2.56-GHz (SC turbo up to 3.10-GHz) dual core processor (3.0-GB L3 923690-601 cache, 2133-MHz FSB, 15-W), a graphics subsystem with UMA video memory, and the Windows 10 operating system for use only computer models equipped with a non-infrared camera Equipped with an Intel Core i5-7200U 2.56-GHz (SC turbo up to 3.10-GHz) dual core processor (3.0-GB L3 923690-001 cache, 2133-MHz FSB, 15-W), a graphics subsystem with UMA video memory, and a non-Windows...
  • Page 61 ● Fan/heat sink assembly (see Fan/heat sink assembly on page WLAN module (see WLAN module on page ● ● Memory modules (see Memory module on page Remove the system board: Disconnect the following cables from the system board: (1) Speaker cable (2) Display panel ZIF connector cable (3) Power button board ZIF connector cable (4) WLAN antenna cables...
  • Page 62 Remove the Phillips PM2.0×2.2 broad head screw (2) that secures the WLAN module to the base enclosure. Lift the left side of the system board (1) until it rests at an angle. Remove the system board (2) by sliding it up and to the left at an angle. Reverse this procedure to install the system board.

  • Page 63: Fan/Heat Sink Assembly

    Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit includes the fan cable and replacement thermal material. Description Spare part number For use only on computer models with model number 14-cc0xx equipped with a graphics subsystem 936277-001 with discrete memory For use only on computer models with model number 14-cc0xx equipped with a graphics subsystem 936276-001 with UMA memory...
  • Page 64 Remove the fan/heat sink assembly (4). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board components each time the fan/heat sink assembly is removed. Replacement thermal material is included with the fan/heat sink assembly and system board spare part kits.

  • Page 65: Wlan Module

    WLAN module Description Spare part number Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 901229-855 Intel Dual Band Wireless-AC 3168 802.11AC 1×1 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 863934-855 Realtek RTL8723DE 802.11 bgn 1×1 WiFi + Bluetooth 4.2 Combo Adapter 927230-855 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module...

  • Page 66: Memory Module

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers, and then click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 67 Remove the memory module shield. The memory module shield is available using spare part number 925378-001. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The edge of the module opposite the slot rises away from the computer.) Remove the memory module (2) by pulling the module away from the slot at an angle.

  • Page 68: Power Connector Cable

    Power connector cable NOTE: The power connector cable spare part kit does not include the power connector cable bracket. The power connector cable bracket is available using spare part number 924385-001. Description Spare part number Power connector cable (does not include bracket) 808155-019 Before removing the power connector cable, follow these steps: Shut down the computer.

  • Page 69: Display Assembly

    Reverse this procedure to install the power connector cable. Display assembly NOTE: The display assembly is spared at the subcomponent level. For display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Shut down the computer.
  • Page 70 Insert a case utility tool (1) or similar thin, plastic tool between the top edges of the display panel assembly and the display back cover. Release the top edge of the display panel assembly (2) from the display back cover. Swing the display panel assembly (3) forward until it rests on the keyboard.
  • Page 71 Disconnect both ends of the TouchScreen board cable from the two connectors on the TouchScreen board. Release the adhesive strip (1) that secures the display panel cable connector to the display panel. Disconnect the display panel cable (2) from the display panel. Remove the display panel assembly (3).
  • Page 72 If it is necessary to replace the TouchScreen board: NOTE: The TouchScreen board can be removed and replaced without removing the display assembly from the base enclosure. Remove the display panel assembly. CAUTION: Before turning the display panel assembly upside down, make sure the work surface is clear of tools, screws, and any other foreign objects.
  • Page 73 Remove the TouchScreen board (2). The TouchScreen board is available using spare part number 928577-001 and includes the G- sensor board. If it is necessary to replace the webcam/microphone module: NOTE: The webcam/microphone module can be removed and replaced without removing the display assembly from the base enclosure.
  • Page 74 Detach the webcam/microphone module (2) from the display back cover. (The webcam/ microphone module is attached to the display back cover with double-sided adhesive.) Remove the webcam/microphone module. The webcam/microphone module is available using spare part numbers 923692-001 (FHD infrared webcam/microphone module) and 923693-001 (HD non-infrared webcam/microphone module).
  • Page 75 Remove the display hinges (3). The display hinges are available using spare part numbers 926895-001 (for use on computer models equipped with an FHD display panel) and 926896-001 (for use on computer models equipped with an HD display panel). If it is necessary to replace the display hinge covers: NOTE: It is necessary to remove the display assembly to remove and replace the display hinge covers.
  • Page 76 If it is necessary to replace the TouchScreen board cable: NOTE: It is necessary to remove the display assembly to remove and replace the TouchScreen board cable. Remove the display panel assembly. Detach the wireless antenna transceivers (1) from the display back cover. (The wireless antenna transceivers are attached to the display back cover with double-sided adhesive.) Release the shielding material (2) that secures the wireless antenna cables to the display back cover.
  • Page 77 Remove the display panel assembly. Detach the wireless antenna transceivers (1) from the display back cover. (The wireless antenna transceivers are attached to the display back cover with double-sided adhesive.) Release the shielding material (2) that secures the wireless antenna cables to the display back cover.
  • Page 78 Remove the display panel cable (4). The display panel cable is available using spare part numbers 924276-001 (for use on computer models equipped with an FHD display panel) and 924277-001 (for use on computer models equipped with an HD display panel) and includes the webcam/microphone module cable. Reverse this procedure to reassemble and install the display assembly.

  • Page 79: Computer Setup (Bios), Tpm, And Hp Sure Start

    To start Computer Setup, follow these steps: ▲ Start Computer Setup. ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Tablets without keyboards: ● ▲...

  • Page 80: Restoring Factory Settings In Computer Setup

    Select Main, select Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings. Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start...

  • Page 81: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 82: Changing The Boot Order Using The F9 Prompt

    To dynamically choose a boot device for the current startup sequence, follow these steps: Access the Boot Device Options menu: ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press to enter the Boot Device Options menu. ● Tablets without keyboards: Turn off the tablet.

  • Page 83: Tpm Bios Settings (Select Products Only)

    BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 84: Hp Pc Hardware Diagnostics (Uefi)

    HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 85: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered. There are two options to download HP PC Hardware Diagnostics to a USB device.

  • Page 86: Specifications

    Specifications Metric U.S. Computer dimensions Width 33.5 cm 13.18 in Depth 22.7 cm 8.93 in Height On computer models equipped with an FHD display assembly 2.0 cm 0.78 in On computer models equipped with an HD display assembly 2.1 cm 0.82 in Weight (lowest weight configuration) 1.6 kg...

  • Page 87: Backing Up And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 88: Creating Hp Recovery Media (Select Products Only)

    Using Windows tools on page ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.

  • Page 89: Using Windows Tools

    ● On select products, if you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more information, see Recovering using HP Recovery Manager on page ●...

  • Page 90: Recovering Using Hp Recovery Manager

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see...

  • Page 91: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 92: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 93: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 94 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SPT-3 or equivalent, No.

  • Page 95: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 96: Index

    25, 70 removal 67 updating 73 display panel, product description 1 spare part numbers 24, 67 boot order drive light 12 HP PC Hardware Diagnostics (UEFI) changing 84 drives using 76 bottom component 14 precautions 29 HP Recovery Manager...
  • Page 97 21, 48, 49 system 82 drive 12 power connector 13 USB flash drive 83 infrared camera 6 power connector cable using HP Recovery media 80 mute 7 removal 60 recovery media power 11, 13 spare part number 23, 60 creating 80...
  • Page 98 security cable slot 11 TouchScreen board security, product description 4 removal 64 sensors, product description 3 spare part number 24, 65 service considerations TouchScreen board cable cables 29 removal 68 connectors 29 spare part number 25, 68 plastic parts 28 TPM settings 75 serviceability, product description 4 transporting guidelines 31...

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