HP Pavilion x360 m1-u100 Maintenance And Service Manual

Convertible pc
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HP Pavilion x360 m1 Convertible PC
(model numbers m1-u100 through m1-
u199 and m1-u000 through m1-u099)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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Table of Contents
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Summary of Contents for HP Pavilion x360 m1-u100

  • Page 1 HP Pavilion x360 m1 Convertible PC (model numbers m1-u100 through m1- u199 and m1-u000 through m1-u099) Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 © Copyright 2016 HP Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, Core, and Pentium are U.S. registered trademarks of Intel Corporation. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...
  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................6 Locating hardware ..............................6 Locating software ..............................6 Display ..................................7 Keys ..................................8 Lights ..................................9 Speakers ................................10 TouchPad ................................11 Left side ................................12 Right side ................................
  • Page 6 Determining the BIOS version ......................65 Downloading a BIOS update ......................66 7 Using HP PC Hardware Diagnostics (UEFI) ....................... 67 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............67 8 Specifications .............................. 69 Dimensions ................................69 Operating environment ............................
  • Page 7 10 Power cord set requirements ........................77 Requirements for all countries ..........................77 Requirements for specific countries and regions ....................77 11 Recycling ..............................79 Index ................................80...
  • Page 8 viii...
  • Page 9: Product Description

    Convertible PC (model numbers used m1-u100 used m1-u000 through m1- through m1-1099) u099) Product Name HP Pavilion x360 m1 Convertible √ PC (model numbers used m1- u100 through m1-1099) HP Pavilion x360 m1 Convertible √ PC (model numbers used m1-...
  • Page 10 Category Description HP Pavilion x360 m1 HP Pavilion x360 m1 Convertible PC (model numbers Convertible PC (model numbers used m1-u100 used m1-u000 through m1- through m1-1099) u099) Graphics (continued) Support for HD decode, DX12, √ √ and high-definition multimedia interface (HDMI) v1.4 Panel 11.6-in, high-definition (HD),...
  • Page 11 Optical drive HP external DVD±RW DL √ √ SuperMulti Drive Audio and video HP Wide Vision HD webcam with √ √ indicator light, 720p by 30 frames per second, BSI sensor, f2.0, 88° wide field of vision Dual array digital microphones...
  • Page 12 Category Description HP Pavilion x360 m1 HP Pavilion x360 m1 Convertible PC (model numbers Convertible PC (model numbers used m1-u100 used m1-u000 through m1- through m1-1099) u099) Wireless (continued) +USB NGFF 2230 Combo √ √ ● Adapter for use in all countries and regions ●...
  • Page 13 Category Description HP Pavilion x360 m1 HP Pavilion x360 m1 Convertible PC (model numbers Convertible PC (model numbers used m1-u100 used m1-u000 through m1- through m1-1099) u099) Operating system For Developed Market (ML): √ √ (continued) ● Windows 10 Entry 2-in-1 ●...
  • Page 14: External Component Identification

    External component identification Locating hardware To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer. For information about system hardware components and the system BIOS version number, press fn+esc (select products only).
  • Page 15: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Display...
  • Page 16: Keys

    Keys NOTE: Your computer may look slightly different from the illustration below. Item Component Description Displays system information when pressed in combination with the key. Displays system information when pressed in combination with the key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.
  • Page 17: Lights

    Lights NOTE: Your computer may look slightly different from the illustration below. Item Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● Amber: Computer sound is off. Off: Computer sound is on.
  • Page 18: Speakers

    Speakers NOTE: Your computer may look slightly different from the illustration below. Component Description Speakers Produce sound. Chapter 2 External component identification...
  • Page 19: Touchpad

    TouchPad Item Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. TouchPad...
  • Page 20: Left Side

    Left side Item Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.
  • Page 21 For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 22: Right Side

    Right side Item Component Description Memory card reader Reads optional memory cards that enable you to store, manage, share, or access information. To insert a card: Hold the card label-side up, with connectors facing the computer. Insert the card into the memory card reader, and then press in on the card until it is firmly seated.
  • Page 23: Bottom

    Bottom Component Description Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Bottom...
  • Page 24: Illustrated Parts Catalog

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the model number, serial number, product number,...
  • Page 25: Computer Major Components

    Computer major components Item Component Spare part number Display assembly: the display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display components on page Keyboard/top cover (includes backlight cable and keyboard cable): In dragonfly blue finish: For use in Belgium 856177-A41...
  • Page 26 Item Component Spare part number For use in Canada 856177-DB1 For use in the Czech Republic and Slovakia 856177-FL1 For use in Denmark, Finland, and Norway 856177-DH1 For use in France 856177-051 For use in Germany 856177-041 For use in Greece 856177-151 For use in Hungary 856177-211...
  • Page 27 Item Component Spare part number For use in Israel 856175-BB1 For use in Italy 856175-061 For use in Japan 856175-291 For use in Latin America 856175-161 For use in the Netherlands 856175-B31 For use in Portugal 856175-131 For use in Romania 856175-271 For use in Russia 856175-251...
  • Page 28 Item Component Spare part number For use in Russia 856071-251 For use in Saudi Arabia 856071-171 For use in South Korea 856071-AD1 For use in Spain 856071-071 For use in Switzerland 856071-BG1 For use in Taiwan 856071-AB1 For use in Thailand 856071-281 For use in Turkey 856071-141...
  • Page 29 Item Component Spare part number For use only on computer models with model numbers m1-u100 through m1-u199: Equipped with an Intel Core i3-7100U 2.40-GHz processor (2133-MHz FSB, 3.0-MB L3 cache, 903213-601 dual core, 15-W), a graphics subsystem with UMA memory, a solid-state drive slot, and the Windows 10 Professional operating system Equipped with an Intel Core i3-7100U 2.40-GHz processor (2133-MHz FSB, 3.0-MB L3 cache, 903213-001...
  • Page 30 Item Component Spare part number Equipped with an Intel Pentium N3710 1.60-GHz (turbo up to 2.56-GHz) processor (1600- 855718-001 MHz FSB, 2.0-MB L2 cache, quad core, 6-W), and a non-Windows operating system Equipped with an Intel Celeron N3060 1.60-GHz (turbo up to 2.48-GHz) processor (1600- 855720-601 MHz FSB, 2.0-MB L2 cache, dual core, 6-W), a graphics subsystem with UMA memory, 2.0- GB of on-board system memory, a 32-GB eMMC, and the Windows 10 Professional...
  • Page 31 Item Component Spare part number For use only on computer models equipped with an Intel Celeron N3060 processor and 855998-001 eMMC (19) Power connector cable 855995-001 (20) Speakers (includes cable) 856108-001 (21) Bottom cover (includes front rubber feet, retention magnets, shielding, and vents): In dragonfly blue finish 856058-001 In modern gold finish...
  • Page 32: Display Components

    Display components Item Component Spare part number 11.6-in, HD, AG (1366×768), WLED, UWVA, TouchScreen display panel assembly 856101-001 Webcam/microphone module (includes double-sided adhesive) 833962-005 G-sensor board (includes double-sided adhesive) 856098-001 Display panel cable (includes TouchScreen board cable, adhesive support strip, and double-sided adhesive): For use on all computer models 902941-001 For use only on computer models with model numbers m1-u100 through m1-u199...
  • Page 33 Item Component Spare part number For use only on computer models equipped with an Intel Core processor 856064-001 For use only on computer models equipped with an Intel Pentium or Intel Celeron processor 856065-001 Display back cover: In dragonfly blue finish 856054-001 In modern gold finish 856052-001...
  • Page 34: Miscellaneous Parts

    Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart AC adapter (non-PFC, 4.5-mm, EM) 714635-850 45-W HP Smart AC adapter (non-PFC, 4.5-mm, RC) 741553-850 HP HDMI-to-VGA adapter 701943-001 HP RJ45-to-USB adapter dongle 539614-001 HP USB-to-Gigabit RJ45 adapter 829941-001...
  • Page 35: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screw driver ● ● Magnetic screw driver Phillips P0 screw driver ● Service considerations the following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
  • Page 36: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.
  • Page 37: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
  • Page 38: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 39 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
  • Page 40: Removal And Replacement Procedures

    Removal and replacement procedures CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about the computer, including model, serial number, product key, and length of warranty, are on the service tag on the back of the computer.
  • Page 41 For use in country/region Spare part number For use in country/region Spare part number For use in Brazil (for use only 856175-201 For use in Portugal 856175-131 on computer models with model numbers m1-u000 through m1-u099) For use in Bulgaria 856175-261 For use in Romania 856175-271...
  • Page 42 Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer.
  • Page 43 Remove the seven Phillips M2.5×5.7 screws (2) that secure the bottom cover to the computer. Turn the computer right side up with the front toward you. Open the computer as far as it will open. Insert a case utility tool (1) or similar plastic, flat-edged tool between the keyboard/top cover and the bottom cover near the display hinge area.
  • Page 44 Remove the keyboard/top cover (6). Reverse this procedure to install the keyboard/top cover. Chapter 5 Removal and replacement procedures...
  • Page 45: Touchpad Cable

    TouchPad cable Description Spare part number For use only on computer models equipped with an Intel Core processor 856061-001 For use only on computer models equipped with an Intel Pentium or Intel Celeron processor 856062-001 Before removing the TouchPad cable, follow these steps: Turn off the computer.
  • Page 46 TouchPad Description Spare part number TouchPad (includes bracket) 858953-001 Before removing the TouchPad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 47: Battery

    Battery Description Spare part number 3-cell, 40-Wh, 3.62-Ah, Li-ion 844201-855 2-cell, 35-Wh, 4.56-Ah, Li-ion 844200-855 Before removing the battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 48: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket, cable, or screws. The hard drive bracket and screws are available using spare part number 856068-001. The hard drive cable is available using spare part numbers 909096-001 and 856066-001. Description Spare part number 1-TB, 5400-rpm, SATA, 7.2-mm hard drive...
  • Page 49 If it is necessary to replace the hard drive bracket, remove the four Phillips PM3.0×4.1 screws (1) that secure the bracket to the hard drive, and then remove the hard drive bracket (2). If it is necessary to replace the hard drive cable, detach the cable (3) from the hard drive. (The hard drive cable is attached to the hard drive with double-sided adhesive.) Slide the cable (4) off of the front end of the hard drive.
  • Page 50: Solid-State Drive

    Solid-state drive Description Spare part number 128-MB, M2.2280 solid-state drive (DRAM-less; for use only on computer models equipped with an Intel 827560-011 Core processor) Before removing the solid-state drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 51: Connector Board

    Connector board NOTE: The connector board spare part kit includes an audio jack and a USB port. NOTE: The connector board spare part kit does not include the connector board cable. The connector board cable is available using spare part numbers 856059-001 (for use only on computer models equipped with an Intel Core processor) and 856060-001 (for use only on computer models equipped with an Intel Pentium or Intel Celeron processor).
  • Page 52 Remove the connector board (5). Reverse this procedure to install the connector board. Chapter 5 Removal and replacement procedures...
  • Page 53: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 856100-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 54: System Board

    System board Description Spare part number For use only on computer models with model numbers m1-u100 through m1-u199: Equipped with an Intel Core i3-7100U 2.40-GHz processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 903213-601 15-W), a graphics subsystem with UMA memory, a solid-state drive slot, and the Windows 10 Professional operating system Equipped with an Intel Core i3-7100U 2.40-GHz processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 903213-001...
  • Page 55 Description Spare part number Equipped with an Intel Celeron N3060 1.60-GHz (turbo up to 2.48-GHz) processor (1600-MHz FSB, 2.0- 855720-601 MB L2 cache, dual core, 6-W), a graphics subsystem with UMA memory, 2.0-GB of on-board system memory, a 32-GB eMMC, and the Windows 10 Professional operating system Equipped with an Intel Celeron N3060 1.60-GHz (turbo up to 2.48-GHz) processor (1600-MHz FSB, 2.0- 855720-001 MB L2 cache, dual core, 6-W), a graphics subsystem with UMA memory, 2.0-GB of on-board system...
  • Page 56 NOTE: If the WLAN antenna cables are not connected to the WLAN module terminals, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Remove the five Phillips PM2.0×4.6 screws (1) that secure the system board to the bottom cover. Lift the left side of the system board (2) until the RTC battery cable connector is accessible.
  • Page 57: Memory Module

    Remove the system board (4). Reverse this procedure to install the system board. Memory module Description Spare part number 8-GB (2133, 1.2-V, DDR4; for use only on computer models equipped with an Intel Core processor) 820570-005 8-GB (PCL3, 12800, 1600; for use only on computer models equipped with an Intel Pentium or Intel 693374-005 Celeron processor) 4-GB (2133, 1.2-V, DDR4;...
  • Page 58 Remove the memory module shield that covers the memory module slots. The memory module shield is available using spare part number 856069-001. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) Remove the memory module (2) by pulling it away from the slot at an angle.
  • Page 59: Wlan Module

    WLAN module Description Spare part number Intel 3165NGWG 1 ac 1×1 + Bluetooth 4.0 LE PCIe+USB NGFF 2230 Combo Adapter for use in all countries 806723-005 and regions Realtek RTL8723BE 802.11b/g/n 1×1 Wi-Fi + Bluetooth 4.0 Combo Adapter for use in all countries and 855106-855 regions except Brazil Realtek RTL8723BE 802.11b/g/n 1×1 Wi-Fi + Bluetooth 4.0 Combo Adapter for use only in Brazil...
  • Page 60 Remove the WLAN module (3) by pulling the module away from the slot at an angle. Reverse this procedure to install the WLAN module. Chapter 5 Removal and replacement procedures...
  • Page 61: Fan/Heat Sink Assembly

    Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit includes replacement thermal material. Description Spare part number For use only on computer models equipped with an Intel Core processor 855996-001 For use only on computer models equipped with an Intel Pentium N4200 or Intel Celeron N3350 903214-001 processor For use only on computer models equipped with an Intel Pentium M3710 or Intel Celeron N3060...
  • Page 62 Remove the fan/heat sink assembly (3). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board each time the fan/heat sink assembly is removed. Thermal paste is used on the processor (1) and the fan/heat sink assembly section (2) that services it. Reverse this procedure to install the fan/heat sink assembly.
  • Page 63: Speakers

    Speakers Description Spare part number Speakers (includes cable) 856108-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 64: Display Assembly

    Display assembly NOTE: The display assembly is spared at the subcomponent level only. For display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 65 Remove the display assembly (3). If it is necessary to replace the display panel assembly: Use a case utility tool (1) or similar plastic, flat-edged tool to separate the bottom edge (2) of the display panel assembly from the display back cover. CAUTION: Before turning the display panel assembly upside down, make sure the work surface is clear of tools, screws, and any other foreign objects.
  • Page 66 Disconnect the display panel cable (2) from the display panel. Release the display panel cable from the retention clips (3) built into the display bezel. Release the adhesive support strip (4) that secures the TouchScreen board cable connector to the TouchScreen board. Release the ZIF connector (5) to which the TouchScreen board cable is connected, and then disconnect the TouchScreen board cable (6) from the TouchScreen board.
  • Page 67 Disconnect the webcam/microphone module cable (2) from the webcam/microphone module. Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 833962-005. If it is necessary to replace the G-sensor board: Remove the display panel assembly. Release the shielding tab (1) that covers the G-sensor board. Disconnect the G-sensor board cable (2) from the G-sensor board.
  • Page 68 Detach the G-sensor board (3) from the display back cover. (The G-sensor board is secured to the display back cover with double-sided adhesive.) Remove the G-sensor board. The G-sensor board is available using spare part number 856098-001. If it is necessary to replace the display hinges: Remove the display panel assembly.
  • Page 69 Remove the display hinges (3). The display hinges are available using spare part number 856070-001 and include the display hinge covers. If it is necessary to replace the wireless antenna: Remove the display panel assembly. Remove the display hinges. Detach the wireless antenna transceivers (1) from the display back cover. (The wireless antenna transceivers are secured to the display back cover with double-sided adhesive.) Release the shielding tabs (2) that secure the wireless antenna cables.
  • Page 70 Remove the wireless antenna cables and transceivers (5). The wireless antenna cables and transceivers are available using spare part number 856050-001. If it is necessary to replace the webcam/microphone module cable: Remove the display panel assembly. Remove the display hinges. Remove the wireless antenna cables and transceivers.
  • Page 71 Remove the webcam/microphone module cable (5). The webcam/microphone module cable is available using spare part numbers 856064-001 (for use only on computer models equipped with an Intel Core processor) and 856065-001 (for use only on computer models equipped with an Intel Pentium or Intel Celeron processor) and includes the G- sensor board cable.
  • Page 72: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 855995-001 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 73: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.
  • Page 74: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.
  • Page 75: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 76 Use the categories listed to find your product. – or – Click Find Now to let HP automatically detect your product. Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.
  • Page 77: Specifications

    Specifications Dimensions Metric U.S. computer dimensions Width 30.6 cm 12.01 in Depth 20.8 cm 8.19 in Height 1.93 cm 0.76 in Weight with hard drive installed 1.4 kg 3.11 lbs Weight with solid-state drive installed 1.3 kg 2.93 lbs Operating environment Factor Metric U.S.
  • Page 78: Input Power

    AC adapter or a DC power source that is supplied and approved by HP for use with this computer. the computer can operate on DC power within the following specifications. Operating voltage and current varies by platform.
  • Page 79: Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...
  • Page 80: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.
  • Page 81: Restore And Recovery

    Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.
  • Page 82: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
  • Page 83: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.
  • Page 84: Removing The Hp Recovery Partition (Select Products Only)

    Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition.
  • Page 85: 10 Power Cord Set Requirements

    10 Power cord set requirements the wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. the 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 86 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI the United Kingdom the United States the flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
  • Page 87: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
  • Page 88: Index

    15 equipment guidelines 31 removal 60 display 7 esc key 8 spare part number 24, 61 keys 8 HP PC Hardware Diagnostics (UEFI) left side 12 using 67 fan/heat sink assembly lights 9 HP Recovery Manager removal 53 right side 14...
  • Page 89 USB 3.0 charging 14 system 73 AC adapter 14 power button 12 USB flash drive 74 battery 14 power button board using HP Recovery media 72 caps lock 9 removal 45 recovery media drive 13 spare part number 22, 45 creating 71...
  • Page 90 Rubber Support Kit, spare part USB 3.0 charging port 14 number 26 USB-to-Gigabit RJ45 adapter, spare part number 26 Screw Kit, spare part number 26 security cable slot 12 vents 15 security, product description 4 video, product description 3 sensors, product description 3 volume buttons 13 service considerations cables 28...

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