Related Manuals for HP Pavilion x360 15
Summary of Contents for HP Pavilion x360 15
- Page 1 HP Pavilion x360 15 Convertible PC (model number 15-br0xx) Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
- Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
- Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
- Page 4 Safety warning notice...
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Page 5: Table Of Contents
Table of contents 1 Product description ............................1 2 External component identification ........................4 Display ..................................4 Button ..................................5 TouchPad ................................6 Left side ................................. 7 Right side ................................8 Bottom ................................... 9 3 Illustrated parts catalog ..........................10 Locating the serial number, model number, product number, and warranty information ....... - Page 6 Using HP Sure Start (select products only) ......................62 7 HP PC Hardware Diagnostics (UEFI) ....................... 63 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............64 8 Specifications .............................. 65 9 Power cord set requirements ........................66 Requirements for all countries ..........................
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Page 7: Product Description
Product description Category Description Product Name HP Pavilion x360 15 Convertible PC (model number 15-br0xx) Processors ● Intel® Core™ i7-7500U 2.70-GHz (SC turbo up to 3.56-GHz) dual core processor (4.0-GB L3 cache, 2133- MHz FSB, 15-W) Intel Core i5-7200U 2.56-GHz (SC turbo up to 3.10-GHz) dual core processor (3.0-GB L3 cache, 2133- ●... - Page 8 HP Wide Vision FHD infrared camera with indicator light and 2 infrared lights, USB 2.0, FHD hybrid BSI sensor, f2.2, WDR, 88° wide field of vision, 1080p by 30 frames per second HP Wide Vision HD camera with indicator light, USB 2.0, HD BSI sensor, f2.0, WDR, 88° wide field of vision, 720p by 30 frames per second Support for B&O Play...
- Page 9 Power requirements Support for a 3-cell, 48-WHr, 4.2-AHr, Li-ion battery Support for the following AC adapters: ● 65-W HP Smart AC adapter (non-PFC, EM, RC, 4.5-mm) ● 65-W AC adapter (non-PFC, S-3P, 4.5-mm) ● 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm, non-slim) Support for a 1.00-m power cord with a C5 connector in 12 countries/regions.
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Page 10: External Component Identification
External component identification Display Item Component Description WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. NOTE: The position of the WLAN antennas may differ, depending on model. Internal microphone Records sound. Webcam Records video, captures still photographs, and allows video conferences and online chat by means of streaming video. -
Page 11: Button
Button Item Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is on and you want to lock the screen, press the power button until you see the sign-in screen appear. -
Page 12: Touchpad
TouchPad Item Component Description TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. Chapter 2 External component identification... -
Page 13: Left Side
Left side Item Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Power connector Connects an AC adapter. -
Page 14: Right Side
Right side Item Component Description Power light ● White: Computer is on. ● Blinking white: Computer is in Sleep mode. ● Off: The computer is off. Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones, jack earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. -
Page 15: Bottom
Bottom Item Component Description Speakers (2) Produce sound. Bottom... -
Page 16: Illustrated Parts Catalog
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the serial number, model number, product number, and... -
Page 17: Computer Major Components
Computer major components Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page Keyboard/top cover In ash silver finish with backlight for use only on computer models equipped with a graphics subsystem with discrete memory (includes backlight cable and keyboard cable): For use in Canada 924525-DB1... - Page 18 Item Component Spare part number In ash silver finish with backlight for use only on computer models equipped with a graphics subsystem with UMA memory (includes backlight cable and keyboard cable): For use in Canada 924524-DB1 For use in the United States 924524-001 Keyboard/top cover In ash silver finish for use only on computer models equipped with a graphics subsystem with discrete memory...
- Page 19 Item Component Spare part number For use in Bulgaria 924522-261 For use in Canada 924522-DB1 For use in the Czech Republic and Slovakia 924522-FL1 For use in Denmark, Finland, and Norway 924522-DH1 For use in France 924522-051 For use in Germany 924522-041 For use in Greece 924522-151...
- Page 20 Item Component Spare part number Hard drive counterbalance weight (not illustrated) 934083-001 Audio jack board (includes audio jack, volume control actuators, and hard drive activity 924527-001 light; does not include audio jack board cable): NOTE: The audio jack board cable is available using spare part number 924510-001. Speakers (include cables and 4 rubber isolators) 924538-001 System board (includes processor and replacement thermal material):...
- Page 21 Item Component Spare part number Power button board (does not include power button board cable) 924526-001 NOTE: The power button board cable is available using spare part number 924511-001. Power button board cable (not illustrated; includes double-sided adhesive) 924511-001 Solid-state drive: 512-GB, M.2, SATA-3 solid-state drive with TLC 924083-001 256-GB, M.2, SATA-3 solid-state drive with TLC...
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Page 22: Display Assembly Subcomponents
Item Component Spare part number In natural silver finish 924534-001 In silk gold finish 924535-001 Display assembly subcomponents Item Component Spare part number Display Panel Kit (includes display panel cable): 15.6-in, FHD, WLED, BrightView, TouchScreen equipped with an FHD infrared camera 924530-001 15.6-in, FHD, WLED, BrightView, TouchScreen equipped with an HD non-infrared camera 925711-001... - Page 23 Item Component Spare part number FHD infrared webcam/microphone module 924477-001 HD non-infrared webcam/microphone module 924478-001 Hinge cover: Left hinge cap for use only on computer models equipped with an FHD display panel 926720-001 Right hinge cap for use only on computer models equipped with an FHD display panel 926721-001 Left hinge cap for use only on computer models equipped with an HD display panel 926718-001...
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Page 24: Miscellaneous Parts
Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart AC adapter (non-PFC, EM, RC, 4.5-mm) 913691-850 65-W AC adapter (non-PFC, S-3P, 4.5-mm) 710412-001 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm, non-slim) 741553-850 HP HDMI-to-VGA adapter 701943-001 HP external DVD±RW DL SuperMulti Drive... -
Page 25: Removal And Replacement Preliminary Requirements
Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screw driver ● ● Magnetic screw driver Phillips P0 screw driver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. -
Page 26: Drive Handling
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 27: Grounding Guidelines
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. -
Page 28: Packaging And Transporting Guidelines
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. - Page 29 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
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Page 30: Removal And Replacement Procedures
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 58 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts. - Page 31 For use in country/region Spare part number For use in country/region Spare part number For use in Greece 924523-151 For use in Spain 924523-071 For use in Hungary 924523-211 For use in Switzerland 924523-BG1 For use in India 924523-002 For use in Turkey 924523-141 For use in Israel 924523-BB1...
- Page 32 Remove the four Phillips PM2.0×4.9 screws (3) and the two Phillips PM2.5×7.6 screws (4) that secure the keyboard/top cover to the base enclosure. Turn the computer right side up. Open the computer and position it on its left side with the bottom toward you. Insert a keyboard release tool (1) into the empty screw holes under the rubber feet.
- Page 33 Lift the front edge of the keyboard/top cover (1) until the keyboard cable, backlight cable, and TouchPad cable connectors are accessible. Release the zero insertion force (ZIF) connector (2) to which keyboard cable is connected, and then disconnect the keyboard cable from the system board. Release the ZIF connector (3) to which backlight cable is connected, and then disconnect the backlight cable from the system board.
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Page 34: Touchpad Cable
TouchPad cable NOTE: The TouchPad cable is available using spare part number 924509-001. Before removing the TouchPad cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. -
Page 35: Touchpad
TouchPad NOTE: The TouchPad spare part kit does not include the TouchPad bracket or TouchPad cable. The TouchPad bracket is available using spare part number 924517-001. The TouchPad cable is available using spare part number 924509-001. Description Spare part number TouchPad 924529-001 Before removing the TouchPad, follow these steps:... -
Page 36: Battery
Remove the TouchPad (2). Reverse this procedure to install the TouchPad. Battery Description Spare part number 3-cell, 48-WHr, 4.2-AHr, Li-ion battery 916812-855 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 37: Hard Drive
Remove the battery (4). Reverse this procedure to install the battery. Hard drive NOTE: The hard drive spare part kit does not include the hard drive rubber sleeve. The hard drive rubber sleeve is available using spare part number 924283-001. Description Spare part number 1-TB, 5400-rpm, SATA, 8-GB hybrid hard drive... - Page 38 Release the ZIF connector (1) to which the hard drive cable is connected, and then disconnect the hard drive cable from the system board. Detach the hard drive cable (2) from the base enclosure. (The hard drive cable is attached to the base enclosure with double-sided adhesive.) Use the tab (3) on the hard drive rubber sleeve to remove the hard drive.
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Page 39: Audio Jack Board Cable
Audio jack board cable NOTE: The audio jack board cable is available using spare part number 924510-001. Before removing the audio jack board cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 40: Audio Jack Board
Audio jack board NOTE: The audio jack board spare part kit does not include the audio jack board cable. The audio jack board cable is available using spare part number 924278-001. Description Spare part number Audio jack board (includes audio jack, volume control actuators, and hard drive activity light; does not 924527-001 include audio jack board cable) Before removing the audio jack board, follow these steps:... -
Page 41: Power Button Board Cable
Power button board cable NOTE: The power button board cable is available using spare part number 924511-001. Before removing the audio jack board cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 42: Power Button Board
Power button board NOTE: The power button board spare part kit does not include the power button board cable. The power button board cable is available using spare part number 924511-001. Description Spare part number Power button board 924526-001 Before removing the power button board, follow these steps: Shut down the computer. -
Page 43: Speakers
Speakers Description Spare part number Speakers (includes cables and 3 rubber isolators) 924538-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. -
Page 44: System Board
System board NOTE: All system board spare part kits include a processor and replacement thermal material. Description Spare part number Equipped with an Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.56-GHz) dual core processor (4.0-GB L3 924080-601 cache, 2133-MHz FSB, 15-W), an AMD Radeon 530 R17M-M1-70 (Meso Pro) with up to 4096-MB of discrete video memory (512-MB×16 DDR3×4 pieces), and the Windows 10 operating system Equipped with an Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.56-GHz) dual core processor (4.0-GB L3 924080-001... - Page 45 Remove the battery (see Battery on page 30). Remove the speakers (see Speakers on page 37). When replacing the system board, be sure to remove the following components from the defective system board and install them on the replacement system board: ●...
- Page 46 Release the ZIF connector (9) to which hard drive cable is connected, and then disconnect the hard drive cable from the system board. Remove the 10 Phillips PM2.0×4.6 screws (1) that secure the system board to the base enclosure. Remove the Phillips PM2.0×3.7 screw (2) that secures the WLAN module to the base enclosure. Lift the left side of the system board (1) until it rests at an angle.
- Page 47 Remove the system board (2) by sliding it up and to the left at an angle. Reverse this procedure to install the system board. Component replacement procedures...
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Page 48: Wlan Module
WLAN module Description Spare part number Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 901229-855 Intel Dual Band Wireless-AC 3168 802.11AC 1×1 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 863934-855 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. -
Page 49: Fan/Heat Sink Assembly
Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit includes the fan cable and replacement thermal material. Description Spare part number For use only on computer models equipped with a graphics subsystem with discrete memory 924514-001 For use only on computer models equipped with a graphics subsystem with UMA memory 924513-001 Before removing the fan/heat sink assembly, follow these steps: Turn off the computer. - Page 50 Remove the fan/heat sink assembly (4). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board components each time the fan/heat sink assembly is removed. Replacement thermal material is included with the fan/heat sink assembly and system board spare part kits.
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Page 51: Memory Module
Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers, and then click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search. - Page 52 Remove the memory module shield. The memory module shield is available using spare part number 925378-001. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The edge of the module opposite the slot rises away from the computer.) Remove the memory module (2) by pulling the module away from the slot at an angle.
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Page 53: Power Connector Cable
Power connector cable NOTE: The power connector cable spare part kit does not include the power connector cable bracket. The power connector cable bracket is available using spare part number 924516-001. Description Spare part number Power connector cable (does not include bracket) 808155-024 Before removing the power connector cable, follow these steps: Shut down the computer. -
Page 54: Display Assembly
Reverse this procedure to install the power connector cable. Display assembly NOTE: The display assembly is spared at the subcomponent level. For display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Shut down the computer. - Page 55 Insert a case utility tool (1) or similar thin, plastic tool between the top edges of the display panel assembly and the display back cover. Release the top edge of the display panel assembly (2) from the display back cover. Swing the display panel assembly (3) forward until it rests on the keyboard.
- Page 56 Disconnect both ends of the TouchScreen board cable (2) from the two connectors on the TouchScreen board. Release the adhesive strip (1) that secures the display panel cable connector to the display panel. Disconnect the display panel cable (2) from the display panel. Remove the display panel assembly (3).
- Page 57 If it is necessary to replace the TouchScreen board: NOTE: The TouchScreen board can be removed and replaced without removing the display assembly from the base enclosure. Remove the display panel assembly. CAUTION: Before turning the display panel assembly upside down, make sure the work surface is clear of tools, screws, and any other foreign objects.
- Page 58 Remove the TouchScreen board (2). The TouchScreen board is available using spare part number 929145-001 and includes the G- sensor board. If it is necessary to replace the webcam/microphone module: NOTE: The webcam/microphone module can be removed and replaced without removing the display assembly from the base enclosure.
- Page 59 Detach the webcam/microphone module (2) from the display back cover. (The webcam/ microphone module is attached to the display back cover with double-sided adhesive.) Remove the webcam/microphone module. The webcam/microphone module is available using spare part numbers 924477-001 (FHD infrared webcam/microphone module) and 924478-001 (HD non-infrared webcam/microphone module).
- Page 60 Remove the display hinges (3). The display hinges are available using spare part numbers 924519-001 (for use only on computer models equipped with an FHD display panel) and 924518-001 (for use only on computer models equipped with an HD display panel). If it is necessary to replace the display hinge covers: NOTE: It is necessary to remove the display assembly to remove and replace the display hinge covers.
- Page 61 If it is necessary to replace the TouchScreen board cable: NOTE: It is necessary to remove the display assembly to remove and replace the TouchScreen board cable. Remove the display panel assembly. Remove the TouchScreen board cable from the cavity in the bottom edge of the display back cover. The TouchScreen board cable is available using spare part number 924512-001 and includes the G- sensor board cable.
- Page 62 Remove the wireless antenna cables and transceivers (4). The wireless antenna cables and transceivers are available using spare part number 924476-001. If it is necessary to replace the display panel cable: Remove the display panel assembly. Remove the left display hinge. Release the left wireless antenna transceiver.
- Page 63 Remove the display panel cable (4). The display panel cable is available using spare part numbers 924507-001 (for use only on computer models equipped with an FHD display panel) and 924508-001 (for use only on computer models equipped with an HD display panel) and includes the webcam/microphone module cable. Reverse this procedure to reassemble and install the display assembly.
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Page 64: Computer Setup (Bios), Tpm, And Hp Sure Start
To start Computer Setup, follow these steps: Start Computer Setup. ▲ ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. ● Tablets without keyboards: ▲... -
Page 65: Restoring Factory Settings In Computer Setup
To exit Computer Setup menus, choose one of the following methods: To exit Computer Setup menus without saving your changes: ● Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Select Main, select Ignore Changes and Exit, and then press enter. -
Page 66: Updating The Bios
Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar. -
Page 67: Changing The Boot Order Using The F9 Prompt
To dynamically choose a boot device for the current startup sequence, follow these steps: Access the Boot Device Options menu: ● Computers or tablets with keyboards: Turn on or restart the computer, and when the HP logo appears, press to enter the Boot ▲ Device Options menu. -
Page 68: Tpm Bios Settings (Select Products Only)
BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users. -
Page 69: Hp Pc Hardware Diagnostics (Uefi)
HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. -
Page 70: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered. There are two options to download HP PC Hardware Diagnostics to a USB device. -
Page 71: Specifications
Specifications Metric U.S. Computer dimensions Width 30.0 cm 11.8 in Depth 20.6 cm 8.1 in Height 2.1 cm 0.8 in Weight 1.3 kg 2.9 lbs Temperature Operating 5°C to 35°C 41°F to 95°F ‑20°C to 60°C ‑4°F to 140°F Nonoperating Relative humidity (noncondensing) Operating 10% to 90%... -
Page 72: Power Cord Set Requirements
Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. - Page 73 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SPT-3 or equivalent, No.
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Page 74: 10 Recycling
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. -
Page 75: Index
16 removal 54 numbers 15 display panel, product description 1 spare part numbers 17, 54 battery display switch 4 HP PC Hardware Diagnostics (UEFI) removal 30 drives using 63 spare part number 13, 30 precautions 20 BIOS... - Page 76 power requirements, product service considerations memory module description 3 cables 19 product description 1 processor, product description 1 connectors 19 removal 45 product description plastic parts 19 spare part numbers 15, 45 audio 2 serviceability, product description 3 memory module bracket chipset 1 setup utility spare part number 45...
- Page 77 USB port 8 USB-to-Gigabit RJ45 adapter, spare part number 18 USB–C-to-USB–A dongle, spare part number 18 video, product description 2 webcam light 4 webcam, location 4 webcam/microphone module removal 52 spare part numbers 16, 53 webcam/microphone module cable spare part numbers 57 wireless antenna location 4 removal 55...