Next NI2400 User Manual page 61

6
DATALOGGER
NI2400
FTP SERVER SENDING DATA
ARE YOU UP-TO-DATE?
1. Verify that you installed the last version of firmware
2. Verify that you have the correct power supply (from photovoltaic module or external
power supply) on the V IN clamp of the NI2400
THIS PARAGRAPH PROVIDES FTP SERVER SENDING DATA TROUBLESHOOTING TIPS.
The FTP transmission involves different devices. In this document, we try to determine which
device could cause the problem and then we try to solve it.
The "System" is composed as follows:
1. NI2400
2. Internet Service Provider (ISP): allows the communication between the NI2400 and FTP
server
3. server FTP: physical space in which it is possible to memorize files
NOTE: the FTP server could be completely transferred to societies that offer an
hosting FTP service. It could also be internal. In this second case, you have to
ask for information to your IT manager.
FIRST OF ALL, INSURE WITH YOUR ISP THAT:
1. The SIM card or your network is enabled to the internet traffic through APN
2. The data transmission on FTP server is allowed on the used APN or on the used network
INSURE WITH YOUR SYSTEM ADMINISTRATOR OR WITH THE SOCIETY THAT SUPPLIES
THE HOSTING FTP SERVICE THAT:
1. there are no momentary breakdowns on FTP server
2. the username and password of FTP account are valid and accepted
3. the FTP account and the same FTP server that will be used are active
THESE POINTS DO NOT DEPEND ON NEXT INDUSTRIES AND NEED TO BE RESOLVED
THROUGH YOUR ISP OR ESP
If you don't have any problem with the ISP and the FTP server, you could proceed looking
for causes on the NI2400.
IF THE NI2400 DOESN'T SEND ANY DATA ON FTP SERVER ALSO IF CONFIGURED.
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6
DATALOGGER
NI2400
Follow this step, testing after each:
1. verify the events log and refer to manual "Codes Alarms-Events" to understand the pos-
sible logs
2. if you use a HSPA router or 2G modem verify that the SIM card is properly inserted in its slot.
3. verify that you have inserted your FTP server account correctly ("Measure log data trans-
fer" page)
4. verify that the FTP server is a basic authentication FTP (for example not MD5, KERBEROS
etc.) and that doesn't utilize any secure layer (for example SSH/SSL, FTPS/SFTP etc.).
The NI2400 does not support secure layer and encrypted authentication (encrypted user-
name and password).
5. if you use a mobile device, verify that there is a good coverage on the site were the
NI2400 is installed.
6. if you use 2G (GSM/GPRS) modem, verify that there is a good 2G (GSM/GPRS) signal on
the site were the NI2400 is installed. In some place there is only a 3G or 4G coverage. 2G
modem is not compatible with 3G, 4G and CDMA networks .
MEASURE
ARE YOU UP-TO-DATE?
1. Verify that you installed the last version of firmware
2. Verify that you have the correct power supply (from photovoltaic module or external
power supply) on the V IN clamp of the NI2400
This paragraph provides measure instruments troubleshooting tips.
ONE OR MORE VIBRATING WIRE INSTRUMENTS ARE NOT READ.
Follow this step, testing after each:
1. verify the events log and refer to the manual "Codes Alarms-Events" to understand the
eventual logs;
2. verify the instrument with a portable NI2400;
3. verify the connection of instruments on the NI2400 inputs;
4. change the parameters "Excitation time" (accepted values from 5 to 100) and "Delay
Time" (accepted values from 20 to 100) focusing on this last one;
5. try to contract the parameters "Start Frequency" and "End Frequency" according to the
value read with the portable NI2400,
6. consult the reference manual of the instrument
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