Limited Warranty - Lutron Electronics Sivoia QS Wiring And Programming Manual

Limited Warranty

SCOPE
This limited warranty ("Warranty") covers the Lutron supplied (a) Sivoia Shade Systems
("Sivoia Shade Systems"), (b) manual shade system and (c) alternating current or a/c
shade system (each of the foregoing being a "System"). Customer acknowledges and agrees
that use of the System constitutes acceptance of all terms and conditions of this Warranty.
LIMITED WARRANTY
Subject to the exclusions and restrictions described below, Lutron warrants that each System
will be free from manufacturing defects from the date of shipment by Lutron for a period of (a)
one year as to the wall controls, interfaces and system accessories of the Sivoia Shade
System ("External Sivoia Components") and (b) eight years as to the other Systems and
the electronic drive unit, shade fabric and shade hardware of the Sivoia Shade System. If
any manufacturing defect exists in the External Sivoia Components, so long as Customer
promptly notifies Lutron of the defect within the one year warranty period and, if requested by
Lutron, returns the defective part(s), Lutron will, at its option, either repair the defective part(s)
or provide comparable replacement part(s). If any manufacturing defect exists in any of the
components of a System other than the External Sivoia Components, so long as Customer
promptly notifies Lutron of the defect within the eight year warranty period and, if requested
by Lutron, returns the defective part(s), Lutron will, at its option, either repair the defective
part(s) or issue a credit to the Customer against the purchase price of comparable
replacement part(s) purchased from Lutron as provided below:
Number of Years from
Date of Shipment
Up to 5
More than 5 but not
more than 8
More than 8
Replacement parts for the System provided by Lutron or, at its sole discretion, an approved
vendor may be new, used, repaired, reconditioned, and/or made by a different manufacturer.
EXCLUSIONS AND RESTRICTIONS
This Warranty will be void, and Lutron and its suppliers will have no responsibility under this
Warranty, if Lutron or its representatives cannot access any components of the System to
inspect, diagnose problems with or repair the System or any of its components as a result of
concealment or inaccessibility of such components within a building structure.
This Warranty does not cover, and Lutron and its suppliers are not responsible for:
1.Damage, malfunction or inoperability diagnosed by Lutron or a Lutron approved third party
as caused by normal wear and tear, abuse, misuse, incorrect installation, neglect, accident,
interference or environmental factors, such as (a) use of incorrect line voltages fuses or circuit
breakers; (b) failure to install, maintain and operate the System pursuant to the operating
instructions provided by Lutron and the applicable provisions of the National Electrical Code
and of the Safety Standards of Underwriter's Laboratories; (c) use of incompatible devices or
accessories; (d) improper or insufficient ventilation; (e) unauthorized repairs or adjustments or
alterations; (f) vandalism; (g) an act of God, such as fire, lightning, flooding, tornado,
earthquake, hurricane or other problems beyond Lutron's control; or (h) direct exposure to
corrosive materials.
2.On-site labor costs to diagnose issues with, and remove, repair, replace, adjust, reinstall
and/or reprogram the System or any of its components.
3.Components and equipment external to the System, such as, non-Lutron lighting and
automation systems; building wiring audio-visual equipment; and non-Lutron time clocks,
photosensors and motion detectors.
4.The cost of repairing or replacing other property that is damaged when any System does not
work properly, even if the damage was caused by the System.
THIS WARRANTY IS IN LIEU OF ALL OTHER EXPRESS WARRANTIES. ALL IMPLIED
WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND OF
FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO EIGHT YEARS FROM THE
DATE OF SHIPMENT, EXCEPT THAT SUCH IMPLIED WARRANTIES ARE LIMITED TO
ONE YEAR FROM THE DATE OF SHIPMENT AS TO THE EXTERNAL SIVOIA
COMPONENTS.
NO LUTRON AGENT, EMPLOYEE OR REPRESENTATIVE HAS ANY AUTHORITY TO BIND
LUTRON TO ANY AFFIRMATION, REPRESENTATION OR WARRANTY CONCERNING THE
SYSTEMS. UNLESS AN AFFIRMATION, REPRESENTATION OR WARRANTY MADE BY
AN AGENT, EMPLOYEE OR REPRESENTATIVE IS SPECIFICALLY INCLUDED HEREIN,
OR IN STANDARD PRINTED MATERIALS PROVIDED BY LUTRON, IT DOES NOT FORM A
PART OF THE BASIS OF ANY BARGAIN BETWEEN LUTRON AND CUSTOMER AND WILL
NOT IN ANY WAY BE ENFORCEABLE BY CUSTOMER.
IN NO EVENT WILL LUTRON OR ANY OTHER PARTY BE LIABLE FOR EXEMPLARY,
CONSEQUENTIAL, INCIDENTAL OR SPECIAL DAMAGES (INCLUDING, BUT NOT LIMITED
TO DAMAGES FOR PERSONAL INJURY, FAILURE TO MEET ANY DUTY, INCLUDING OF
GOOD FAITH OR REASONABLE CARE, NEGLIGENCE, OR ANY OTHER LOSS
WHATSOEVER), NOR FOR ANY REPAIR WORK UNDERTAKEN WITHOUT LUTRON'S
PRIOR WRITTEN CONSENT ARISING OUT OF OR IN ANY WAY RELATED TO THE
INSTALLATION, DEINSTALLATION, USE OF OR INABILITY TO USE THE SYSTEM OR
Percentage of Cost of Replacement
Parts Credited by Lutron
100%
50%
0%
OTHERWISE UNDER OR IN CONNECTION WITH ANY PROVISION OF THIS WARRANTY,
EVEN IN THE EVENT OF THE FAULT, TORT (INCLUDING NEGLIGENCE), STRICT
LIABILITY, BREACH OF CONTRACT OR BREACH OF WARRANTY OF LUTRON OR ANY
OTHER PARTY, AND EVEN IF LUTRON OR SUCH OTHER PARTY WAS ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.
NOTWITHSTANDING ANY DAMAGES THAT CUSTOMER MIGHT INCUR FOR ANY
REASON WHATSOEVER (INCLUDING, WITHOUT LIMITATION, ALL DIRECT DAMAGES
AND ALL DAMAGES LISTED ABOVE), THE ENTIRE LIABILITY OF LUTRON AND OF ALL
OTHER PARTIES UNDER THIS WARRANTY ON ANY CLAIM FOR DAMAGES ARISING
OUT OF OR IN CONNECTION WITH THE MANUFACTURE, SALE, INSTALLATION,
DELIVERY, USE, REPAIR, OR REPLACEMENT OF THE SYSTEM, AND CUSTOMER'S
SOLE REMEDY FOR THE FOREGOING, WILL BE LIMITED TO THE AMOUNT PAID BY
CUSTOMER FOR THE SYSTEM. THE FOREGOING LIMITATIONS, EXCLUSIONS AND
DISCLAIMERS WILL APPLY TO THE MAXIMUM EXTENT ALLOWED BY APPLICABLE
LAW, EVEN IF ANY REMEDY FAILS ITS ESSENTIAL PURPOSE.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER
RIGHTS WHICH VARY FROM STATE TO STATE. SOME STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
WARRANTY CLAIMS, TECHNICAL ASSISTANCE AND WARRANTY INFORMATION
Contact the Lutron Technical Support Center at the numbers provided below or your local Lutron sales
representative with questions concerning the installation or operation of the System or this Warranty, or
to make a warranty claim. Please provide the exact model number when calling.
USA and Canada (24 hrs/7days)
(800) 523-9466
Other countries (8 a.m. – 8 p.m. ET)
(610) 282-3800
Fax (610) 282-3090
http://www.lutron.com
Worldwide Headquarters | USA
Lutron Electronics Co., Inc.
7200 Suter Road
Coopersburg, PA 18036-1299 USA
TEL: 1.610.282.3800
FAX: 1.610.282.3090
Technical Support: 1.800.523.9466 or 1.610.282.6701
Toll Free: 1.888.LUTRON1
EMAIL: shadinginfo@lutron.com
WEB: www.lutron.com/shadingsolutions
Europe Headquarters | United Kingdom
Lutron EA Ltd
6 Sovereign Close
London, E1W 3JF, UK
TEL: +44.(0)20.7702.0657
FAX: +44.(0)20.7480.6899
Technical Support: +44.(0)20.7480.6899
FREEPHONE: 0800.282.107
Asian Headquarters | Singapore
Lutron GL Ltd
15 Hoe Chiang Road
#07-03
Singapore, 089316
TEL: +65.6220.4666
FAX: +65.6220.4333
Technical Support: 800.120.4491
©2014 LUTRON Electronics Co., Inc.
QS | Wiring and Programming Guide
Sivoia
®
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