Screen Innovations Nano Box Installation Instructions Manual page 6

TROUBLESHOOTING - SDN
Problem Possible Cause
Shade won't Motor is not powered.
operate.
Incorrect or poor cable
termination.
SIFI is not powered.
SIFI is not on the local
network.
Troubleshooting - SDN
Tech Support: 512.832.6939
Action to Take
Ensure that 24Volt motors have 24V DC supply and
that the polarity is correct.
Check the wire pinouts and termination. Look for
broken, loose, or damaged wires. Reterminate if
necessary.
Check that the green LED on SIFI is flashing. If not,
make sure power is available via the bus power
supply or PoE (with expansion card only).
Use the service keypad (if available) to validate the
SDN network and motors are operating properly
before troubleshooting SIFI network problems.
Check that the SIFI is communicating on the
local network. Ping the device via the windows
command prompt, or make sure the device shows
up in the network tab of the Windows File Explorer.
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